Premier Inn Pickering

First the good bit. Checked in by a friendly member of staff. Our room was spotlessly clean and spacious as was the bathroom. The bed was extremely comfortable and we had a great night's sleep. Booked meal deals so ate in the restaurant on the first night.The service was great - much better than our previous stay here and the food was really good. My steak was cooked to perfection! Staff worked hard to achieve this. Breakfast the next morning was also excellent. Plenty of choice and food hot. We were booked in for another night but unfortunately because the hotel put up notices to say that the restaurant would be closed that evening and not wanting to venture out in the bad weather or have a takeaway in our room ( can't think of anything worse!) we decided to cut our losses and go back home. It seems that this hotel frequently closes the restaurant at the drop of a hat not thinking of its customers. I suspect it's to do with the chef as there only seems to be 1 of them. So even when you've booked meal deals you are not guaranteed a meal, which is appalling! It's such a shame as the staff are friendly and hard working but the meal situation really does need sorting out by Premier Inn.

Lovely hotel , great staff and spotless cleaning comfortable premier plus room ! Only spoilt by greedy guests at buffet breakfast piling up their plates full of cooked breakfast items and later I saw good food left on their tables to waste as they walked away - I had to make do with 1 sausage 1 bacon rasher and the last fried egg with a crust of toast - not like the greedy couple in front of me that had three sausages each , 3 fried eggs each, 3 bacon rashers and literally cleared the lot - as I said later to leave much of their greed to waste - but this was not the hotels fault - I think buffet breakfasts need reviewing - they would save enough on waste food to pay 2 table servers and do table service.

Stayed at the premier Inn at Pickering on the 13th November for 3 nights. We did self check in because the reception was busy with other guests.We put our car registration into the tablet & this weekend have received 2 parking fines from Horizon parking claiming we have breached premier inn terms & conditions.The fine is for £57 per night.
How can this be when they advertise free parking.Tried ringing Pickering branch but no one there.

Clean and comfortable room, good choice of food for breakfast and evening meal. Staff are very friendly and welcoming will definitely stay here again.
Good base for visiting York and the north Yorkshire coast.

Stayed at this newish Premier Inn after a family trip out to celebrate my father's birthday. Eventually a staff member came to check us in as elderly parents dont like using computerised system. The girl was pleasant but sat with her foot up on the chair the whole time. Stayed in room 105 and the bed base creaked all night when I turned over and kept waking me up. The windows don't open so I kept the air conditioning on all night, which is noisy and has a very bright light on the panel! When I complained that I hadn't slept very well the next morning, the man on reception didn't seem bothered - despite the premier inn, good night promise and told me to complain on the website. I did this last week and have heard nothing back. Not very good for a Premier and at over £200 for 2 rooms for 1 night not even very cheap!

The room was very clean and a comfortable king size bed. Very quiet. Rather complicated electronic Check-in. Took a little time for staff member to appear. Breakfast was excellent, plenty of choice. Wi-fi none existant in room only works in reception.

Not our first stay here and the Premier Plus room was just as good. Highly recommended. Breakfast excellent as usual but extremely disappointe with the restaurant. First night we waited 55 minutes from ordering food to its' arrival. Simply not acceptable. Due to severe snow in the Pickering area we planned to eat in the hotel on our second night too - only to be advised at breakfast that the restaurant would not be open that evening. Distributed throughout the hotel on most walls there are menus and pictures of dishes from the menus. It is extremely unhelpful for guests to be subjected to these situations. Either you have a restaurant or you don't.

ticked all our books..perfect location we traveling from this location and Scarborough Robin hood bay.. and of course all the beautiful village around Pickering

Great location on the edge of Pickering but an easy walk into town. Good jumping off point for going to Scarborough, Whitby and other nearby towns. Food was excellent as always.

I finished work and I traveled 3 hours to the Pickering Premier Inn arriving around 7pm , I self checked in my wife & I and immediately went to the restaurant where I was informed by who I presume was a staff member (not in uniform) that they only had one chef and because I had not pre-booked we would have to go somewhere else to eat!!!! Just RUBBISH. I thought this was a hotel and we as traveling customers expect more!

Upon pulling into the carpark of the Pickering Premier Inn, the place appears totally unkempt and overgrown. However, once you get inside, it's quite tidy.
Unfortunately, it was a bit like the Mary Celeste. There was no sign of any staff members whatsoever, just a couple of 'self check-in' kiosks. After a long drive, and with two tired kids in tow, I'd much rather have just been checked in with a member of staff.
Once we got comfortable in our family room, which was clean enough and quite spacious, (but has no drawers, so you've no choice but to live out of your suitcase), we decided to head downstairs to the restaurant for a meal, especially looking forward to it, as there was a poster in the lobby area advertising that kids eat for free during half term. There were barely any tables occupied, yet we were denied entry, as we hadn't pre-booked and the restaurant was apparently fully booked. Since when do you have to pre-book meals at a hotel chain such as this?!? Instead, we were given a list of local takeaways and ended up all having to sit on our beds, eating fish and chips. When I went to collect the fish and chips, approximately an hour later, the restaurant was still empty. This really wasn't how we were expecting to start our stay in Pickering!
The next morning I asked about getting a table for that evening. They asked if I'd pre-booked a meal deal. As the answer was no, we couldn't have a table, though they offered to book us in for the following day, should I wish. Whilst walking through the lobby area, I heard other people on the phone, ordering takeaway, so it's clearly a major issue at this hotel.
For anybody who does stay here, which I won't be doing again, take a five minute drive out to Spencers Bar and Grill. They're friendly, welcoming and offer great meals at a decent price.

I don't know if it's the same at all Premier Inns now, but at this one it feels that they're trying to operate a major hotel using staffing numbers from a small B&B. This comment isn't meant to come across negatively towards the staff that I dealt with, as they generally appeared to be overworked.

After traveling 180 miles to premier hotel pickering and to find they did not have our room with a walk in shower which they had promised us all along.
I AM 81 YEARS OLD AND MY WIFE 76 YEARS OLD and we cannot step into a bath. Only two weeks before we went they said we were alerted a walk in shower. So our seven day holiday was ruined and we had to drive another 180 miles home again. Used £50 of petrol and a ruined holiday. We has no luck getting our petrol money back from customer service and sent all paper work to head office waiting is Witbread and they did not have the decency to reply to them. So I recommend any body going to a premier inn hotel to read the Reviews first and if you have any special needs to ring up the hotel a day before. Can you imagine what we felt like at our age to drive 360 miles in one day and a ruined holiday.
Harry & Valerie Baines.

Firstly, the staff were amazing. The young lady who checked us also worked the bsr and then waited at table for our evening meal. She was lovely, helpful and very hard working. Premier inn, she is a credit and deserves acknowledgement. Also the young man who's was waiting at table was attentive and ensured we were well looked after. The food was very tasty, in fact one of the staff Members telephoned me to book us in for dinner.
Our room was clean and comfortable
I have stayed at many premier inns but this was one of not the best. Thank you

Firstly we chose this hotel for the location it's close to pickering, the atmosphere was warm and welcoming, our room was spotless and could not fault it,but the icing on the cake was the wonderful staff very plesent and helpful could not do enough for you I hope premier inn know what a hardworking team you have here... wonderful stay

Great hotel situated ion the outskirts of Pickering. the self service breakfast was good with a good variety of items to choose from and the poached eggs cooked to perfection. The only down side we arrived at 20:00hrs on Friday after a long journey, but were unable to have an evening meal in the restaurant! But the staff informed us we could 'order in' but as not knowing the area it's difficult to know where one could obtain food from so sadly we went without a meal that evening which was totally unsatisfactory as we had our 18 year old grandson with us! The 3 star review reflects the fact that we were unable to have an evening meal in the hotel restaurant.

Very clean and comfortable hotel, within walking distance of Pickering town centre. Pleasant and helpful staff. Meal deal very good value.

For the price of this hotel, you can’t complain about anything. Rooms are clean, spacious and quiet, come equipped with full aircon and tv with input for iPad and laptop. Ample parking and friendly staff, restaurant on site and good value for money

Just fabulous, last minute booking (in order to catch the steam train to Pickering.)
Fabulous, extremely clean, lovely room.
One couple (in the restaurant) summed it up by saying " you can always guarantee consistently great standard with Premier Inn. That fact is true.
My only additional "requests" is that you make ALL disabled rooms have wet rooms (not a bath...I couldn't get in it) plus you make some of your Premier Plus rooms, disabled friendly too. It would also be nice is you allowed well behaved dogs too. Oh yes, and don't charge "surcharges" (when on the meal plan) for certain "meat" meals. Other than that, this was a FABULOUS hotel to stay in. We really enjoyed our stay

Stayed 2 nights on a meal deal. Excellent Hotel and friendly efficient staff. Good breakfast and evening meals. We were in a premier plus room. Hotel is only a 15 minute walk into Pickering. Plenty to see and do in the town. Only a short car journey to the moors or Whitby. Bus stop just outside. Loads of car parking at hotel. Easy to get to York. Really enjoyed our stay.

Booked a 2 night stay with breakfast. We were pleasantly surprised, room and bathroom were very clean, coffee, tea and kettle. Very nice restaurant for breakfast and evening meal. We only ate breakfast but it was very good, self service, coffee very good too .

Walking distance into Pickering (around 1 mile) but bus stop a 2 minute walk from hotel.