Premier Inn Wirral - Childer Thornton

The hotel room was absolutely amazing very clean and matt the manager was absolutely amazing youll never meet anyone like him so kind and helpful got us everything we needed 100% recommend

Our room was dirty, there were crumbs in the bed. Mould around the bath. There was a horrible damp smell in the corridor outside the rooms. Check in took ages as only one person on and long queues. Disabled space out of use due to a hedge needing cutting back.

Great location, close to local shopping parks and short walk from wonderful Indian restaurant and local pubs. Rooms were clean and tidy, very slow bar service and good choice of foods for breakfast

Great food and drink. Matt was a lovely guy and was very friendly. Bubbly personality and went above and beyond
Would definitely recommend

Matt was brilliant on the bar!
He is an asset to your company.
Really funny and had a genuine approach to our needs .
He’s ace

Absolutely brilliant 👏 service excellent staff and breakfast and evening meal was lovely, good quality would definitely return thankyou for making our visit welcoming

I recently stayed at the Premier Inn and had an excellent experience from start to finish. The room was spotless, comfortable, and surprisingly quiet, making it easy to get a great night’s sleep. The location was convenient, and everything I needed was just a short walk away.

I especially want to highlight Matt, who went above and beyond during my stay. He was friendly, professional, and incredibly helpful—whether it was answering questions, offering recommendations, or just greeting guests with genuine warmth. It’s rare to find staff who make you feel truly looked after, and Matt absolutely did.

Thanks to Matt and the rest of the team for making my stay memorable. I’ll definitely be choosing Premier Inn again!

Stayed here for 11 nights whilst in the area for work. The hotel overall is a little dated, but the room was clean, bed comfy and shower hot. The real stand out was the staff, Matt in particular. At times he seemed to be running the place single handedly, often covering reception, kitchen, restaurant and bar at the same. However nothing was too much trouble, he always had a smile and time for a chat which made the difference after a hard day at work. The food was delicious, plenty of choice and good value. Would stay here again.

Matt! What can I say, he's incredible. Wonderful welcoming host, really went the extra mile. From the moment we checked in, his presence was delightful. So friendly, funny yet professional. Full of helpful information for the local area - from shopping outlets to best fast food places in the area!! I think he's the manager - if not he should be!!!

Terrible customer service. I have to book hotels for some team members in my company and I always try to avoid Premier Inn, because I know their customer service is some of the worst I even encounter. I book on their hotels only when nothing else is available. One day, they didn't have hot breakfast although we paid for it. They apologised, they promised a refund, a free breakfast and a meal on the next stay... they gave us nothing. They don't answer the phone, they don't answer emails, the Business Account with 'preferencial service' is a joke.

Excellent location, on the bus route to Chester, and Liverpool with Cheshire Oaks. Garden Centre next door was nice too. Great staff , we even had a tin of biscuits in our room which was a nice surprise.

Stayed for two nights whilst visiting the area. The location is good but hotel is very run down. The car park was full of contractors vans . Out side reception and the entrance to the annexe block there were people hanging around smoking and felt like they lived there. Hotel is probably being used for temporary accommodation. Didn’t feel very safe . The breakfast was horrendous. Cold, only instant coffee as the machine was out of order.Cancelled breakfast after first day as the restaurant area was dirty and run down. Wouldn’t recommend as a family hotel to stay in .

We were welcomed on our arrival by a lovely man who we never got to know his name, Cheery and helpful. We were surprised later in the evening to see him behind the bar, taking food orders, running the restaurant all while overseeing the hotel reception and general hotel duties. Give that man a rise! We could see that they were extremely short staffed (which we later established is a normal day) so expected a delay with our food, but when it did arrive it was very tasty and nothing too much trouble. Our room was clean and comfortable. The restaurant was relaxing, evening meal and breakfast of a very good standard. We will have no hesitation of staying here again if we’re in the area.

We had a great stay at the premier inn special shout out to Matt who waited tables and then was behind the bar he was all over the place run off his feet bless always professional and friendly nothing was too much trouble he had w great sense of humour and respect for his customers would definitely stay again

We are staying the old side of the hotel, its noisy in the mornings with all the contractors leaving for breakfast. Not quite sure what happened to the Premier in guaranteeing a good night sleep. We decided to have food in the joining pub/restaurant on our 1sr night. Was really quite shocked to see just one member of staff taking orders, serving food, clearing and cleaning tables, serving behind the bar and trying to keep all the customers happy. We were even more shocked when the lady in reception joined him later to help with clearing and serving food and setting up for breakfast. These two members of staff were clearly run off there feet, it was ridiculously clear that this hotel is clearly understaffed. I asked if staff were off sick, I was told no its only ever two people. Those who work from head office who make the decisions on staffing, should be made to work a month in this place. Just two of them to see how there staff are treated. It's nothing short of terrible working hours and conditions. The two members of staff in question where nothing but professional, with smiles on there's faces and are an absolute credit to the Premier Inn.

Excellent hotel and value for money, I stayed on the 2nd floor at the back of the hotel, room was warm and bed confortable,
On arrival their was plenty of parking.

Manager on recption very helpful checked me in quickly and help with registration of car.

Restaurant , food was nice I have a veggie curry, the fish and chips looked lovely but was trying to be good.
Food was beautiful and really enjoyed the 2cpurse meal deal.

Breakfast in the morning was lovely too.

I ordered poched eggs med done and they where perfect t nothing was room much of a problem from start to when we left this hotel was amazing, also I have to higlight the manager Matt, his customer service skills are amazing, we met at checking, then when at dinner was serving then saw him the next morning, I made a point of thank him for his exellent care and customer service, as had had quite a bad week and quite rundown and the customer service he offered, I felt quite cared for, and I am not a needey person but really appreciated all the effort he gave ro the customers including myself ro ensure everything was ok and could nor enouth.
He even arranged a late dinner for my husband at the end of service as he arrived quite late, we had a funeral to be at the next day, it made quite a difference as had been stuck in a hospital all week living off mechine food and sleeping in hospital chairs at night.

His care to ensure we had a nice meal , directions swift check in and great breakfast in the morning made a difference.

I left the hotel, and felt I had to recomend as the staff all work so hard and Matt the Manager was an exceptional perfessional person who gave amazing customer service.

Thank you Matt and team for the warm welcome we recieved after a long day of traveling Matt greeted us with a smile and great energy that continued on through the evening. He went above and beyond for us all. The rooms were very spacious and spotless. Breakfast was a hit with plenty of choice. All in all a great stay. Thank you Matt and team 👍

We travelled up on friday evening from swansea, for our sons rugby game on saturday, 4 hours of travelling as we drove all the way no stops, once we arrived at the hotel , we were welcomed by Matt , he was so welcoming, nothing was too much trouble for him and he was a great laugh,

If we are travelling up that way again we would stay here, just because hotel was great and the staff were helpful especially Matt .

Matts service was at 100% this evening and we had such an incredible experience with the stay. we will definitely be back as we enjoyed our stay. As a base it’s amazing and the beers were great

A beautiful hotel in a gorgeous setting. Matt especially stood out, he couldn’t do enough for our party, he was efficient and super welcoming, got us checked in quickly and had a really good laugh with him. Rooms were great, spacious and very clean. A very welcoming place!