Premier Inn Harlow East - Church Langley

We are currently staying at the Premier Inn Kenton and originally checked into Room 2, which is an accessible room. We asked to change the room because the bed and hangers were very low. We were told the room could be changed the following day once the new shift started.

Later, we noticed hair on the bedding, and the sheets looked dirty. I went to reception to request clean bedding, but the receptionist initially said there was nothing she could do as housekeeping had already finished, and advised us to stay in the room for the night. I was shocked to be expected to sleep in dirty sheets and asked again if someone could help.

Thankfully, a wonderful young receptionist named Hesandi overheard the situation and immediately stepped in. Instead of just changing the bedding, she offered us a new room—beautiful and comfortable—and moved us right away. She mentioned that she is a new staff member, but she handled everything professionally and kindly.

Hesandi is truly an asset to your team—an absolute diamond!

My first time in this hotel but everything as good as ever with Premier Inn: free parking, friendly staff, decent room, great breakfast, excellent value. Chatted with the manager (didn’t get his name) who is doing a top job - thanks very much

Not good, you really need to also read Trustpilot reviews of this hotel chain.
Shabby decor, tiny room with an EXTRA BED, and no space therefore for a chair, why?

Old rooms, not matching website images, assuming Premier Plus company preferred choice you make, I have use one before barely worth the extra, still only 1 armchair but extra “ useless” items.

Hopefully I haven’t been overzealous with the 5* rating as I haven’t had breakfast yet!
I stop at this location quite frequently so know what to expect and would say that it consistently delivers.
Dinner was typically Beefeater, hot, plentiful & served with a smile, what more can you ask!
Room - clean, warm & as ever with Premier a wonderful bed!
The car park very convenient but don’t forget to enter you Reg!

Personally I wouldn’t stay at this hotel again although the room was nice and clean there were so much noise coming from the air ducting and toilet seem to be on constant refill walls and floors very thin but spose to be expected personally I wouldn’t stay again by choice

Excelent hotel, friendly staff and comfy rooms, in area close to area that i needed, good value for money, easy to book room online and easy check in when arrived, good value for money

Hotel lovely, rooms clean and cosy, check in wasn’t great, we arrived after 3pm as requested. To be told our room wasn’t ready & was told to wait and they would come & get us, which they didn’t, and they were checking other guests in, we were sat waiting over 1/2 hour so I went up & asked was it ready yet, which they said it was no apology or explanation as to why they hadn’t come to get us. breakfast good but fried eggs were over cooked, rubbery. Evening meal was gorgeous

This a good location to stay with great links to 2 tube stations. Kenton and Northwick Park. There is ample parking which is reasonably priced. We stayed for 2 nights. The rooms were clean. The service was very poor. The room wasn’t cleaned when we requested at reception on the morning. Arrived back at 10:30pm to find the room not cleaned and the dirty towels still in the bath tub. The breakfast was poor as well. I wouldn’t recommend the breakfast for the price they charge. They only had 2 members of staff and they were more interested in getting their tasks completed than serving their customers. We felt that we were getting in their way. We arrived for breakfast at 10:15 knowing it finished at 11am. During that time none of the food was replenished. When I approached the staff they said they only make a certain amount. So it’s not an unlimited breakfast as advertised. I wouldn’t recommend this premier inn. I will use the Edgware one in the future.

As a woman travelling alone for business I was a little dubious when arriving.

I was greeted by a lovely man behind reception who immediately put me at ease, the room was okay, bed very comfy and I had a great nights sleep.

A good base for an overnight stay.

Brilliant staff and service. All of us had a great time. Very comfortable experience. Highly recommended. The staff was very hospitable

Quite cosy room and with a nice environment. It was very clean ,the bed was very comfy. Very private.I certainly recommend this hotel

The hotel was a little way out of Harrogate but I chose this Premier Inn so I could have safe parking. Due to time issues we didn't walk into town but Uber taxis were easy to book and cheap enough. The staff were really friendly and helpful and seemed happy doing their job which made us feel very welcome. The room was very clean, spacious and the bed was very comfortable. We did have a noise issue during the night but the problem was solved the next day.

We have been staying in the Premier Inn in Harrow for several years, and have always found the staff very friendly and helpful.
It's location is excellent, with both tube connections to central London, and bus connections to other parts of North London.
This time we were able to take advantage of the offer of free breakfasts, which kept us going all day.

Welcoming staff. Easy check-in and checkout. Luggage holding service available. Clean room with an extra heater in if needed. Can be loud when you can hear the trains pass by but it didn't bother me.

Appalling hotel. Room shaked when big trains go past. Extractor fan was noisy (broken). Couldn’t get in until 3:30pm. Worst of all, the WiFi is awful. It turns off every few minutes. I paid for the Ultimate and that was worse than the free version. I mentioned it to the front desk and they were aware of it. Why not tell your customers before they waste money.

Very lovely and attentive staff especially Loredana for for helping us very quickly and efficient with an issue we had and Anisoara for living our room spotless clean!
Thank you

Dawood was super helpful and greeted us on our late arrival 11.30pm. Highly recommend this place due to the friendly staff.

We have stayed in many Premier Inns and this was the worst quality for a long time. We had booked Premier Plus for some ‘additional comforts but we’re disappointed.
The hotel was very quiet so no excuses about the room which was allocated.
The room has not been maintained well. The side lamp next to the bed was missing on one side. The toilet roll holder was loose.
The complimentary chocolates had not been left.
The additional pillows - the bag was not sealed (as normal in other Premier Inns) and when we opened it one of the pillows did not have a pillowcase on it
One of the bath towels had two big holes in it.
The worst was that we were kept awake during the night by a constant high pitched noise from the fan, which did not turn off as would normally be the case once the light was switched off.
On leaving the hotel there was no-one around to report these issues to.
This Premier Plus room was not worth the money and needs some immediate attention.

Long story, but because of travel delays, we (my husband & me) arrived, hungry and thirsty, for our 8pm restaurant booking some time after 9pm.
Bar staff Asha and Anushtina were the first to help. Asha checked with kitchen while Anushtina sorted out our drinks and listened to our travel woes.
The kitchen had closed for the evening, but when Asha explained our situation, Chef Hannah made us a meal that was just right, with no fuss about it at all.
We were impressed by their friendly but professional manner and efficient approach.
A real team effort. Thanks Team!!

Always Use this hotel for our stay in London but gradually the standards have gone down. Hotel is very tired and needs an uplift Staff were helpful
Bed and pillows very comfortable