Premier Inn Harlow East - Church Langley

Hopefully I haven’t been overzealous with the 5* rating as I haven’t had breakfast yet!
I stop at this location quite frequently so know what to expect and would say that it consistently delivers.
Dinner was typically Beefeater, hot, plentiful & served with a smile, what more can you ask!
Room - clean, warm & as ever with Premier a wonderful bed!
The car park very convenient but don’t forget to enter you Reg!

Personally I wouldn’t stay at this hotel again although the room was nice and clean there were so much noise coming from the air ducting and toilet seem to be on constant refill walls and floors very thin but spose to be expected personally I wouldn’t stay again by choice

Dawood was super helpful and greeted us on our late arrival 11.30pm. Highly recommend this place due to the friendly staff.

What a fantastic place to stay after recently staying here once again. I thought it was time to leave a review I never do that so here we go .The staff are brilliant any thing that is possible they will do without hesitation and a smile. Suzanne the manager was extremely helpful when ever advice needed for places to eat and local knowledge she knew it, very professional but in a warm way
The rooms were great after staying in a few I can say always spotless and clean
So just a BIG THANK YOU for each of my stays !!!

The room was average, nothing special. Polk

Lovely hotel, warm welcoming friendly staff. Receptionists go above and beyond to accommodate. Always enjoy our stay here. Highly recommend.

The cleaning needs to be improved. As I lay down on the bed, I noticed a big cobweb on the ceiling. Also the bed was not done properly maybe a previous customer did it and In fact i wondered if the bed had been done . the pillows were both under the bedsheet . Normally as shown on picture, the pillows are over the bedsheet not hidden under. The bed comfort was not too bad but you can feel the springs a little depending where you are sleeping on the bed. Also shower /bath had trace of water splashed which I easily got rid of.But I was saved by the lovely staff, especially young Jack (with the tattoos) in the breakfast area. Well done on your excellent service yesterday — even if you nearly burned your fingers (just a tiny bit!) while serving our breakfast plates. Overall ok for 1 or 2 nights.

My daughter and myself had seperate rooms both were designed for handicap persons which meant the beds were 2 singles pushed together, and the bathroom was large and not very inviting.

From the moment I arrived, the woman at reception was professional, welcoming, and incredibly helpful. What really stood out, though, was the amazing service I received after my stay. I called to say I’d left something behind in the room, and the manager Suzanne, was fantastic—quick to respond and made sure the item was returned to me as soon as possible. Really impressed with the care and efficiency. Thank you!

Nice short stay

Booked this Premier Inn as close to Epping Tube Station, had good reviews and was a reasonable price.

Nice room with good air conditioning which was very useful as it was a very warm night in June.

Good breakfast in the pub next door with friendly staff.

Definitely one of the better Premier Inns.

The receptionist was great help. Her name was Suzanne great service. It was great Thank you. Clean room. Big car park. The beds were nice and comfortable and it was in a very peaceful and pleasant area. The breakfast was incredible too and for a good price

Hotel was as expected from Premier Inn. Very good. Breakfast needs some attention. Tesco on site so a few of us decided to walk over road. Bar closes at 10:30pm on a week night which seemed strange. Especially when around 20 of us there for a wedding was well behaved and spending money

The welcome from front of house person called Dawood was exceptional, we were made to feel like valued customers.
The room was the usual high standard we have found in Premier Inns. Bath was great.
Definitely going back. Handy for breaking a long trip from Yorkshire to Sussex

Such a great place to stay if like us you were off to London or even Stansted airport. People are always friendly and welcoming. Rooms spotless and good sized. We just had breakfast which was great value and tasty. Stayed here a number of times and we will be back soon.

I often stay at this particular Premier Inn and have always found the staff very friendly helpful and polite. The facilities are also kept to a high standard. It is a very convenient location for trips into London as well as local and is well priced. Overall I am very impressed.

Great location, easy access from airport. Nice large rooms. Very friendly staff and a great breakfast.

I was very happy with the quality and price and would happily stay here again! I can highly recommend this hotel.

Huge supermarket 50m away open until midnight.

The hotel is in a reasonable location and seems secure. The room was as thought, clean and tidy and as other locations.

The reception wasnt manned as such as the guy spent most of his time out front smoking and on his mobile. Not a professional impression.

Where this hotel hits hard and made me angry was the restaurant / pub. This place needs serious review.

The food was actually OK and i wont make any complaints but the staff situation is absolutely appalling. Two people serving and looking after a restaurant with at least 30 people when i was there while also serving a bar for people who were only drinking.

I questioned the manager is it only the two of you when she said yes. She has been asking HO for staff for half a year and they are disinterested.
I could clearly see how overwhelmed and disrespected they feel. Consequently customer service is non existent and i had a 10min wait upon entering and a 30min wait for my meal. I also sat there for 30mins waiting for my plate to be taken and my desert.
The place is visibly old and uncared for and needs complete refurbishment. This is a stain on the Premiere Inn brand as there is nothing premiere about this place.
Fix up Premiere Inn and do better especially for your staff.

The hotel was convenient for travelling into London. The rooms were clean, the staff were welcoming and professional and the parking was free and enough for the amount of accommodation. We would stay again, as long as there is no charge for parking

Excellent hotel, I've used on a number of occasions. Friendly staff, check in and cleaning staff very attentive especially at weekday breakfast. Must mention Joanne the waitress, friendly, welcoming and courteous. Always gives me a great start to my day. Great prices as well.