Premier Inn London Romford Town Centre

Rooms was very clean
Breakfast was good
Staff were very nice
Above all will highly recommend them and will come back

The room keys kept locking out and the staff at reception couldn’t speak English.

I was out all day and came back to a room that had not been cleaned despite the member of staff on reception ‘writing a note’ that I wanted my room to be made up.

I stay at Premier Inns because I know what the standard will be and this is one is ruining the brand.

Our recent visit was made truly exceptional thanks to Sylvia. From start to finish, she organised everything with impressive efficiency and remarkable confidence. Nothing was too much trouble—she anticipated our needs, handled every detail with care, and did so with a level of enthusiasm that made the whole experience feel effortless.

Sylvia’s daring approach to problem-solving and her ability to keep everything running smoothly set her apart. It’s rare to find someone who combines professionalism, warmth, and initiative so naturally. We’re genuinely grateful for her hard work and couldn’t have asked for a better organiser.

Highly recommended—Sylvia is a standout member of the staff, and we look forward to visiting again thanks to her exceptional service.

Nice rooms and comfortable

Convenient town centre location, off site discounted parking with generous width parking bays, although carpark lifts were out of order throughout 5 day stay. Premier inn itself was easily accessible, with friendly staff and relaxed atmosphere. Modern decor but ready for a touch up in some areas. It wasn't busy during my stay. I opted for the premier plus room which wasn't much more expensive and worth it in my opinion for the better shower pressure and bottled water. Restaurant menu seemed limited but food was decent enough, just don't expect gastro pub quality. The restaurant staff were really friendly, attentive and helpful throughout my stay. I would stay here again if I needed to come back to Romford for work, although wouldn't rush to come back to Romford for anything other than that!

Excellent central location. Staff great, especailly Silvia and Raluca, very professional, helpful and friendly, making it a home from home, thankyou.
Kind regards
Tony

Excellent customer service, food was lovely and well priced. Staff are very pleasant and nothing seems too much trouble. Cleanliness is spot on and location is fab.

Amazing experience at premier inn recomended, very clean rooms comfy beds,tasty food ,and very friendly staff .atmosphere is very warm

Had a fantastic stay at the Town Centre. The room was clean and spacious, breakfast had lots of choice and dinner was absolutely delicious. Overall a really great stay! The team was absolutely amazing and very helpful.

Booked 7 nights in a premier plus room. On arrival informed there was a mistake and this type of room was unavailable.
Lots of issues with food being unavailable in the restaurant.
Technical issues with the car park making it difficult to exit every morning

As a regular solo business visitor and guest of Premier Inn London Romford Town Centre, I chose to leave a review for my visit week in mid-October 2025.

I was extremely impressed and delighted by the outstanding hospitality, warm welcome, caring professionalism and consideration for my well-being, requirements and comfort whilst at the hotel from the brilliant RALUCA, on reception desk and Head of Kitchen Service. Her positive attitude, tireless energy across duties for staff and guests, managerial professionalism, hard work, consistently pleasant demeanour and lovely humour, despite workload, were all appreciated. Raluca is a major asset to this hotel and cares equally for the success of her colleagues and guests alike.

I also wish to thank for that week CLAIRE on reception and Head of Housekeeping. Maintaining equally high service standards, Claire demonstrated great professionalism, superb customer service, care and focus with a comedic sense of humour which was often deployed to lift spirits and much appreciated. Thank you ladies and very well done!

Sam
London UK

Under staffed so doesn’t function like any other premier inn I have stayed at, even though Raluco and Sylvia checked in, served and cooked food the overall experience is well below expectations. Also leak in bathroom and could not be moved so had to grab extra towels to stem the flow of water.

We spent one night at this hotel while in the area for a party.

The hotel is about 10 minutes walk from Romford station, right by Romford Market.

We had to wait a couple of minutes to check in, as someone else arrived at the same time, but it was quick and easy. The room was clean and comfortable.

We decided to have the hot breakfast at the hotel, and it was very well stocked with a typical selection. It was decent value for money.

This was a very typical Premier Inn experience. I would stay here again.

I had a good and pleasant stay at Romford Town Centre. The receptionist was friendly and professional. The food was tasty, and the restaurant staff were nice. The room was clean, and the bed was very comfortable. Have been staying a lot of Premier Inns this was the cleanest. Will definitely comeback.

Firstly I was surprised how nice it is in the reception and bar/restaurant area,it wasnt what i was expecting at all. The staff are really friendly, helpful and cheerful which is always nice. The room was very good with all the usual amenities and mostly importantly very clean. Had dinner in the restaurant which was surprisingly really good, Scampi and chips and a chicken n bacon stack. The food was cooked fresh to order and I could tell it wasnt reheated from a packet straightaway. Also there is a viewing window from the breakfast counters where you can see the chef cooking the food. The kitchen was spotlessly clean with what looked like state of the art appliances, very nice . All in all a really pleasant stay at a nice premier inn hotel with nice staff, rooms and food.

Lisa was very helpful with resolving the problem with the room. The tv wasn't working properly and had the change rooms Lisa couldn't do enough for us.
The staff are very friendly and will go above and beyond to make our stay enjoyable

Thank you Lisa

Stayed at this Premier Inn 12/9. - 14/9. It’s a good Premier Inn. Room was large and typical Premier Inn style, clean. Only gripe was the bath missing its plug but other than that no issues. Staff on Reception very helpful especially Gabriella, as I had issues getting an Invoice for work as the Pro Forma issued is no good. Think you and will stay here again.

It was awful, I paid for a premium room and the tap to the bath/shower was so stiff that I couldn’t use/move it, the big shower head was shooting water up at the ceiling and over the curtain/window so I couldn’t really use that because it would’ve flooded the room, the air con was broken/not working and the windows don’t open so I couldn’t even really sleep because I was sweating so much and struggling to breathe from the heat and the bed was soaked from sweating (nothing was good about my stay) p.s. I killed a spider

We arrived quite late and used self check in which was quick and easy. We then headed to the restaurant and Paige was extremely helpful and friendly! The food in the restaurant was of a good standard. The rooms were the biggest I’ve ever stayed in with a premier inn, they were clean and the shower was extremely powerful! Breakfast on our first morning was great, fully stocked, relatively quiet and lots of choice. We didn’t eat the hotel on our second morning, but on our final morning we went to breakfast slightly later and it was a bit of a shambles. There was no hot breakfast left, we had to kill around for a good 15-20 minutes waiting for this to be cooked and there was no apology from the staff.

Overall we had a good stay. The train station is only a 5-10 minute walk away and you are surrounded by shops. The bar in the hotel is open until 12:30am and due to the location of the hotel it is a quite small hotel, which I think I prefer! We will definitely stay again when visiting family in the area!

Had a meal in the restaurant which was cooked and served by the lovely Raluca as the chef was not in. Multi tasking at its best, lovely meal and the staff were friendly as always.

Thank you

Tony and Theresa