Premier Inn Saffron Walden

Me and my wife stayed for one night and we really found it such a pleasant stay. Even though there is renovations it did not hamper our stay. We found all the staff so welcoming and with no restaurant for the time being they were really helpful in explaining where the good places to eat and drink were. They also laid on free coffee, fruit and croissants. Definitely recommend

Lovely staff and lovely rooms. Stay here regularly and love it. The staff make you feel very welcome. Lovely touch of free coffee and snacks in the morning as the restaurant is currently closed.

Great stay. Restaurant was being refurbished but coffee and pastries were available at all times which was fantastic.

Pros - The rooms are a good size and clean. There are plenty of parking spaces and the rooms are very quiet. The price for the rooms were very reasonable and check in was easy.
The staff are helpful and friendly.

Cons - The breakfast was terrible for the price. Nothing was getting refilled and you had to ask for missing items. The orange juice and water were empty. There was no white bread (until you asked for it), limited choice of bread, and the pastries were dry.
There was only a choice of over hard eggs, no soft yolk, scrambled or boiled eggs were offered.

The breakfast timing was terrible, so you spent time waiting for items, such as if the eggs were cooked, then the bacon was missing etc.

Usual Premier Inn standard with comfy bed, fridge and Nespresso machine. Dinner at the hotel restaurant was diabolical, possibly the worst meal I've ever had. Totally disinterested serving staff, huge wait times and dire food. Make sure you go out for dinner. Buffet breakfast was actually ok as was the staff.

Our room was disappointing as the coffee machine leaked badly & when we mentioned it, a member of staff said they all leaked so we didn't use it again. The walk in shower did not drain away so I checked the drain plug & it was clogged up with hair etc. I removed it & put it into the bin in the bathroom. I complained to the member of staff & she said she would send the housekeeper up to our room, we never saw her. We did not know that the adjoining restaurant had been shut & that there was an inhouse café for dinner & breakfast. We were told that it had been closed for 2 years but we stay every November & it was open last year. We travel from the Midlands & it is nearly a 3 hour journey so we had to wait in our car until our room was ready as we did not want to pay the supplement for the 40 minute wait. We were allowed to use the toilet as we had nowhere else to go. In the café for dinner there was a small menu with a few items not available. What we had was OK although there was quite a wait. Breakfast was chaotic as the café is very small. The staff tried very hard to replenish items but there really wasn't enough of them to service so many people at once. Very unfair I thought. We had already booked a return for 2 nights next month & unsure what to expect.

Fantastic thanks to Kerry and Kerri who made me feel very at home when I was missing my own home. They made me a late night cup of decaf and chatted to me for ten minutes and it made me feel less lonely

I had a review form sent to my email, but clicked on it to complain about the issues we had with the room but it said it had timed out. So I want to leave a review here. when I booked once it confirmed my booking it came up as one person, I contacted the hotel to say there would be two people staying. when we booked in they said they would bring another towel for the bathroom. but had to go to reception to get the towel. No place to eat close by so booked to eat . the staff were good but the food was microwaved and not that good and the meal was expensive for what it was. the bar was even more expensive. the room was good enough but the sink and bath were making noises when we went to sleep and having a shower in the morning the water did not run away and filled up the bath. and did not run away for about 15 minutes. the drainage system had problems. I was going to bring these issues up with them but could not access the form due to it being timed out . Alack of places to eat nearby which you would need to drive to for a good place to eat. I would not stay at this premier inn again . But would try the other premier inn in Salisbury if I had to go again.

The staff were really helpful in helping decided which were the best places to eat while I stayed at the hotel . They were all really polite and nothing was any bother for them

Absolutely disgusting food staff spoke to Nat like something off there shoe, never got told about works, I was told I would get a refund and still haven't received anything from the manger that was there

I am writing this review on behalf of my mother who is in her 70s and on her own. Sam, Harry and Maeve made the stay so wonderful for her and made her very comfortable and at ease. Sam listened to my mum's requirements and spent time to find her the most suitable room. All staff were approachable and friendly, the room was spotlessly clean and nothing was too much hassle. Thank you to everyone! Entirely recommend.

If someone looking for hotel in Saffron Walden Premier inn is the best place. We stayed there for few nights and found best service ever.
Specially they have great customer service. I can’t thank enough (Laura) how she helped us in last minute booking. She is amazing and very helpful. Highly recommend

We had an absolutely wonderful experience at the Saffron Walden Premier inn. From the moment we arrive, the staff were warm, welcoming and genuinely helpful. The check in process was quick and smooth. The room was spotless and comfortable. We had travel from other country to attend a programme. It was really convenient for us. Overall, the combination of friendly staff, cleanliness and great service made us a perfect choice. We wouldn't hesitate stay here again and highly recommended to any one visiting this area.

Disappointed with the restaurant and the attitude of the staff. Had to remind them we had not ordered food, then had to remind them to bring the drinks. At that point, only brought half our drinks order out, then only brought 4 out of 6 desserts and no apology offered. We were told the "Kids Eat Free" offer didn't apply as we had not got the meal deal, despite the terms saying otherwise! Certainly not the usual Premier Inn standard. When we raised the issues with the staff, they appeared as though they couldn't care less.

The following morning at breakfast was much better, and more like the usual Premier Inn service with friendly, attentive staff. The restaurant is too small for the size of the hotel.

We will not be returning to this Premier Inn in the future.

This hotel really has put me off staying here again, i arrived at 15:
35 to be told room was not ready and that i would have to return back to reception 20 mins later, there was no cooked breakfast options availble due to no stock. Paid for a meal deal for three people and we only had the evening meal, food was not the best, bland and dry and waited over an hour for main mean.
Room was clean and comfortable, plenty of parking, lady at check inn was not very polite at all.
The social was rather small

Really enjoyable and comfortable stay how it should be. from the minute I walked in the door, I was greeted by friendly staff Jessica, Marcia well done 10/10 , plus all the restaurant Staff & chef all made up a good team… meal deal I can strongly recommend great value and tasty food. The rooms were comfortable and recently refurbished, very impressed. Would definitely stay here again. and thank you very much to all the housekeeping Staff. The place was spotless and I found them very friendly and helpful. Well done.

Salisbury north Bishopsdown
Travelled over 3 hours for a funeral. Got to the inn after 6pm to be told there's is limited food for breakfast.
Got to my room , very clean but mattress was hard and quilt hadnt been put inside the cover properly which meant it was wrapping round my legs, so had to make the bed myself also one pillow was lumpy and the other as flat as.
Went down for breakfast to be told again limited food, if you ate any thing you still pay for the cooked breakfast. £10.99. There was egg beans and hash browns which to me doesn't amount to the price of a cooked breakfast.
I can say I wasn't the only person complaining. Yes Igot a refund but after not having a good night's sleep to not having any breakfast, I then had to drive home for 3 hours . I always enjoy staying at a premier Inn for the comfort of the beds and the cooked breakfast, I have to say how disappointed I was. Don't think I will be staying at Bishopsdiwn again

Credit where credit is due - I'm back and the rooms have been refurbished. They are clean and everything is in a great condition.

A couple of things took it down a point though. Our room wasn't ready at 15:30. Breakfast is an odd set up and could be made clearer. We were asked at check in if we wanted breakfast the next day and we declined. However we were staying for 3 nights and foolishly we thought we could go on another morning. If you haven't booked you could only have continental which looked a bit sorry for itself. Hot food is now cooked according to those who have booked in which is great for food waste but not really the unlimited offer advertised. Fortunately there are other better options nearby The Wood Bar, Salt deli and M&S at the petrol station. Other guests continue to be noisy. None of these are deal breakers now that the rooms are so much better.

Yet another lovely stay at the Premier Inn Saffron Walden and although due to renovations there was no restaurant facilities we appreciated the free pastries, fruit and coffee/tea that were available every morning. The coffee machine was also available 24/7 which was nice to be able to use after a day out. We also appreciated the box of chocolates left in our room by the hotel manager Harry, who along with Sam and all their staff were very friendly and helpful including Emma and Maeve on our departure. Our room was clean and comfortable and of course we had a great night's sleep 💤💤💤💤💤 We'll look forward to returning next year!

The location and hotel was great, friendly staff and fairly quiet. Didn't get woken up by people stamping above us, but that's probably just luck, as it's a common thing for premier inns!
We love Premier Inn normally and the breakfast is a big treat for my kids, but this place was very disappointing. The perpetual toaster was broken, so just a 4 slice pop up toaster in action. Pancakes and crumpets kept running out and not topped up until you point it out and the hot food was something else.... Mushrooms, tomatoes and bacon was consistently undercooked, bacon is eaten differently by everyone so this was ok but the rest was a bit rubbish. Food was running out and taking ages to restock. Normally they are cooking and topping up the food before it runs out, but the hash browns, sausages and eggs weren't put into the oven until they had run out, meaning people were stood waiting for hash browns on one day for ten minutes!
The eating area is very small and cosy, felt sorry for the woman with a wheelchair struggling to get around, and my feet were constantly sticking to the floor, particularly when sat at the tables!
Not as enjoyable as it usually is at a premier inn