Premier Inn Manchester Trafford Centre Wst

Close to the big shopping center ... clean

Staff were super friendly and helpful. Room was spacious and clean. Bar area has a great ambiance about it! Right across the street from the shopping centre the location was brilliant. Not a single complaint. Will definitely be returning next time in Manchester.

Getting tired needs a refurb
Great reception and bar area staff happy to help and great attitude however rooms now getting tired and needing a refresh

Very attentive service from Sam, helpful with choice of menu and drinks.
Nice atmosphere and table was cleared in good time and drinks were replenished as soon as needed.
Overall a very pleasant evening with great service, many thanks for looking after us so well Sam!

Very warm welcome friendly staff and ambrin could not do a nuth to help us n make sure we happy wile being on a very busy shift .10/10 very nice staff made a dull day a lot better

Had a lovely time in the Premier Inn with ambrin as our host for our meal this evening. Great personality and warm welcome .

Great location lovely hotel
Rooms are very comfortable
Restaurant staff are excellent, friendly
& knowledgeable
Special thank you to waitress Ambrin very nice & professional waitress

Premier Inn provides what you would expect but there is less staff interaction when booking in, I used the self service check in as I felt I was being heavily prompted in that direction from the emails/msgs I received beforehand and there wasn't any staff in the reception area when I arrived. Apart from ordering drinks and a few nibbles in the evening my staff interaction would have been minimal, the bar staff were good.
I only ordered a few small plates as I know from experience the food is very much a frozen/fried menu.
I did have a very big niggle though, wifi, Premier Inn have deemed it ok to provide a weaker intermittent wifi in the hope you will pay an extra five pounds for the ultimate wifi, for ninety five pounds I expect a decent wifi connection.

We were served by Ambrin and she was lovely. She recommended some foods and asked if we were happy with our food. The atmosphere was great with a good selection of foods.

Great location 100 yards from shopping centre. Nice clean rooms and bathrooms. Fantastic value for money. Fast / easy check in.
Good food and fantastic service at the restaurant “Thanks Ambrin”

Stayed in this hotel a couple of times now, great location and lovely staff. Ambrin in the restaurant was very friendly and polite

We stayed at the premier Inn and was going to eat at the Trafford centre nandos for our evening meal but decided to stay in the restaurant and eat, we were so pleased we did, we are served by Ambrin, what an absolute delight, very nice and friendly couldn't do enough for us and so chatty, was very nice to have a waitress stop and talk to us they are normally so busy they don't get time, she is a credit to the restaurant, thankyou x

We come to Manchester every year for Xmas shopping, we normally stay in this hotel, however after this year, this will be changing. We paid for early check in (driving from Glasgow ) we got here at 10:30am, our check in was at 11am. We were the only ones checking in at that time and had to wait for the server to finish what he was doing on the computer (around 10 mins) So we tried our luck and was told not we would need to wait the 30 mins. (Which was fine) we paid for a premier plus room. When we entered the room. The room was frozen, the heating element wouldn’t work. We went to the reception who told us that it was probably just on the wrong setting. So we went out and came back to find a plug in oil heater in our room as the aircon/heating wasn’t working. Not even a note to say this is why the heater was left. Also the hot water in the sink doesn’t work either. For a premier plus room it’s rather basic. Wasn’t even offered another room. As we were popping out later that day. We also heard another guests room still had “panty liners in the bin and urine in the toilet pan”. For the price £328 + £15 early check in, it really isn’t worth it.

I’ve stayed at the Old Trafford Premier Inn many times and it’s always been a comfortable, hassle-free experience. During my most recent visit, Bruce at reception was exceptionally helpful and really went out of his way to assist me. Thank you!

Bed and pillows were rock hard not comfortable at all, if you’re someone who likes keeping warm and not freezing then I wouldn’t recommend this hotel as we stayed here for 3 nights and was absolutely freezing! Was up and down the lift all night asking them to sort the heating out as the heater was blowing out freezing cold air and got told that it’s an old building so the heating doesn’t work at night! Then they gave us a heater which didn’t work either and when room service cleaned the room they left the window open which made it 1000 times colder. Also when we were packing to come home we noticed one of our bags were missing so we addressed the situation with the staff and they done an investigation of 5 minutes which then we found the bag inside one of our other bags which was zipped up so the room service actually went into our personal belongings to place the bag inside which they had no right to open our personal belongings. After this situation we went down to the bar and the staff were talking about the situation and looking at us which therefore they were talking behind our backs and 1 member of staff got her phone out and took photos of me and my partner which again is invision of privacy they shouldn’t have their phone out on shift let alone take photos of customers! The breakfast was a bit stale as if it had been sat overnight, was standing there for half hour waiting for toast to toast in the toaster and there was no plates. After this breakfast me and my partner had a very bad stomach all day which indicates the food wasn’t prepared as it should’ve been. Not to mention you have to pay to park in the car park of this hotel which paying customers shouldn’t have to do as we paid over £400 for this stay! Will be making a formal complaint about our stay at the hotel and won’t be staying here again and wouldn’t recommend this hotel at all.

Can't knock a Premier Inn, rooms are spacious, clean and well equipped, beds are really comfortable, and the breakfast is always spot on. Even though the Trafford Premier Inn is large and busy, the hotel bar and lounge area still felt chill and the staff were really attentive. And a stones throw from the Trafford Centre, which was perfect for our shopping trip.

Spent 3 nights constantly cold with no heating , asked for room service and belongings were moved and misplaced. Staff were rude and mouthing about us behind our backs and when addressed to staff they denied it when could be seen and heard by everyone. I spoke to Sam - front floor staff about belongings misplaced and he got straight to resolving the problem and was very concerned and helpful overall terrible experience and won’t be staying here again. Didn’t pay £400 to freeze and be spoken to like rubbish especially as a paying customer I’m absolutely disgusted in this establishment.

Pillows too hard and too big. Smell of sewage in bathroom. Window was broken, stains on carpet and curtains. Fridge didn't work, overall cleanliness was below average in the rooms.

We had a great stay to say it was a Premier Inn. Clean, comfortable and warm.
Staff were great couldn't fault them. Food was good too.

Room was not cleaned - pillow had a large blood stain (just an apology given), 10 mins to be checked in. the mop used to clean the room bathroom must have not been washed for hours.