Premier Inn Southend-On-Sea - Thorpe Bay

Good experience at check-in. Room was very clean. They set up an extra bed for the family

Vriendelijk personeel. Prima kamer en faciliteiten.
Heel fijn dat je pas om 12 uur uit hoeft te checken.

A lot of noise from people walking in and out, and kids screaming early in the morning. That’s not the hotel’s fault. But some sound isolation would be nice. The room was nice enough, nothing extra there. Bathroom door didn’t close properly. Bed was okay, but not the best.

The fan in the bathroom was extremely noisy and the noise from the neighbours was disturbing.

The reception staff Shaan and Gareth were very welcoming and helpful throughout my stay. Thank you very much for a welcoming stay.

Great location a few min walk from airport with great transport links. The room was a good size and comfortable. There were extra pillows, a vending machine, parking, and luggage storage. Check in is at 3pm, and we were able to check in at 2:30, and check out is 12pm, leaving time for a lie in.

Richard on reception very welcoming . Check in was effortless and quick. Room great
Pub and food great no complaints at all

Plenty of parking, clean rooms, friendly staff, decent Beefeater restaurant next door. Handy supermarket also close by.

Richard and Lorraine were great , very friendly and made sure I’d input my car registration into the car parking system. Richard reminded me of the meal deal offer which I took and booked my time for breakfast. Great service, thank you both very much.

No wifi, stayed there had to check out early and find another hotel.
Shower pump so noisy under staffed kitchen staff so limited menu . The mast next door leaves half the hotel without wifi in your room so have to sit in reception and restaurant which was a massive inconvenience. Worst experience i have had in a premier inn

This company does not like disabled people. Despite my phoning to tell them I needed a walk in shower we were given a bath. Apparently they only have one accessible room and it was booked when we arrived. I wasn't told this on the phone. They said they couldn't guarantee but never mentioned there was no hope in hell.

It was great experience staying here on my birthday, Great location, budjet friendly hotel and everything is accessible nearby (Tesco,restaurants, Bars etc.), we stayed in Room 406 which was an upgrade to Sea view providing by the lovely staff members, We stayed in different hotels but this hit something different as this room has both Sea view and City view which was a great feeling that someone can enjoy during Sunset time.

Thank you once again to all the staff members (specially Housekeeping & Front office) for providing complimentaries on my birthday and special thanks to Sharon who was polite,friendly and professional. I highly recommend this property.

Genuinely impressed by the overall value for money. The location is incredibly convenient—just a short distance from the airport—making it perfect for a quick stopover or an easy start to a longer trip.

The staff were consistently attentive and welcoming, always ready to help with a smile. It really added a warm touch to the stay. The hotel itself has clearly benefited from its recent refurbishment; everything looks fresh, modern, and very well maintained.

The room was clean, comfortable, and equipped with all the commodities I needed for a smooth and relaxing stay.

Highly recommended for those looking for a hassle-free, comfortable, and great-value stay!

These guys checked me in quick and got stuff sorted when needed. Lorraine ann and richard are great and deserve a raise!.

Friendly and helpful staff (Richard and Lorraine), room very clean and tidy. Location easy to find, and plenty of free parking.

Receptionist Lorraine and richard are two welcoming people and very helpful to customers relations x always use premier inn hotels , this one in Southend 8 times and can't beat the welcoming and advice given by the receptionist x

I had a really nice experience on my stay at this Hotel, it is the second time this year, the staff is very friendly and helpful and food is delicious.
Thank you very much to Richard and Lorraine for looking after us and i am looking forward ti our next stay at this place.

Richard and Lorraine were so friendly and helpful when I checked in - room very clean and a great breakfast next door too!

Best premier inn we have stayed in will be back.
Many thanks to the Lorraine & Richard for many us very welcome.
What was even better was that the carpark was free and the food was on the doorstep with great deals to be had.

Conveniently places for access to city centre. Staff were all very helpful, especially Sara. She could not do enough to ensure our stay was the best.