Premier Inn Torquay Harbour

The room was fairly basic, which is what we expected given the price. That being said, it met our expectations: it was clean, the bed was comfortable, and the Wi-Fi was decent. To top it all off, the hotel staff was friendly. All in all a pretty good little hotel.

Great location. Very warm welcome from the staff.Clean and tidy room. Plus parking on site a short walk no complaints we enjoyed our stay..

Lovely hotel, very clean and comfortable. Stayed in Premier Plus and well worth the extra. Nespresso coffee machine a bonus and additional pods appreciated. Room a little bigger and gorgeous shower. Breakfast is definitely one of the best features. Lots of choice all beautifully cooked and very fresh. Absolutely delicious. Everyone was very helpful and made a difference to our stay

The parking is a joke having to walk back to hotel where the lift is not working due to the Council, according to the Premier Inn, which has been like this since the hotel was opened! The cost of £9.50/night to park is unjustifiable and the room was boiling hot all 2days of our stay and the staff… in particular a male who greeted us with ‘what do want’? ! This is perhaps the worst Premier Inn we have stopped in and will think twice again before booking this venue in the future. 👎🏾👎🏾

Very comfortable stay, in fact so quiet I overslept 🤩 lovely staff too. Reasonable prices and car park behind the hotel, the council really needs to sort the lift out to help the tourism and hotel. But would definitely stay again

⚠️ Not Suitable for Guests with Mobility Issues

This was my first time booking at this new Premier Inn. The modern look and proximity to shops and entertainment were appealing but I wasn’t prepared for the accessibility challenges we faced.

🚗 Parking & Access:
Disability parking is located approximately 200 metres uphill from the hotel. After parking, we had to walk back down with our luggage, only to find the lift out of order. This meant struggling down seven flights of dirty stairs some of which had clearly been urinated on. Once at the bottom, we faced another uphill walk to the main entrance, followed by a lift ride to reception where we had to check in ourselves.

🛏️ Room & Facilities:
The rooms are very compact, with little space to move around not ideal for anyone with mobility aids. The TVs are outdated with poor picture quality, which was disappointing given the bad weather during our stay.

🌟 The Positives:

• The hotel looks lovely when lit up at night
• Breakfast was delicious and the restaurant was clean
• Staff were friendly and helpful
• Great location: just 100 metres from clubs and pubs, and a 10-minute walk to Torquay Marina

Overall, while the hotel has its charms, it’s not currently equipped to accommodate guests with mobility needs. I hope improvements are made soon.

No one can get it right 100% of the time but Premier Inn really hit the mark for us during this stay. Travelled with my parents and my son to visit family for four nights and we were met by the most phenomenal customer service by Joanne and her colleagues on the first evening (sorry I didn’t get all your names!), they popped out with a little chocolate bar for my son and had some books we could borrow during our stay which he really enjoyed while we had a drink in the bar on our first evening. Joanna - who seemed the be the most multi-talented human to exist managed to simultaneously be a chef, a team leader, a friendly face for my son and an incredibly efficient and hardworking leader. In fact, this team seemed to be the most slick of any in the many premier inns I’ve stayed at across the country. To add - this was half term week and it was absolutely packed out in the hotel, they also accommodated an additional theee members of my family who live locally for breakfast and got the kids paper to draw and colour. I choose Premier Inn because ‘you know what you’re signing up for’ but actually, with the team here, the hotel takes on a whole new friendly, warm atmosphere. It’s not often a team seem to be all pulling in the same direction but this one certainly was. The leadership is clearly working to have created such a slick group. The hotel was clean and modern and the bar was really relaxing. We knew the parking situation before we booked so weren’t disappointed. The only tiny niggle is that there’s only two lifts serving the entire building for both customers and staff so they become very backed up, I took the stairs wherever possible as the stairway as clean and bright. Really looking forward to staying again. What a fantastic group.

Absolutely disgusting service. Person on reception was rude and very arrogant. Disgusting attitude towards me. To he honest they were an as**ole. I've never been treated so bad. Won't be staying here again.

Had a 2 night stay here with a friend, the hotel was clean and try and not far from the town centre.
The breakfast was ok and you had tea and coffee kettle in the room, was nice and the bed was comfortable and not far from restaurant around the corner from the hotel

You can get free Wi-Fi but if you want the other one you had to paid £5 for it and a £15 charge for an early check.
The staff was nice and friendly

Good clean room.helpfull staff
Easy parking.
Fruit at breakfast is still that awfull hard little berries Could be improved.
Check in easy..value good.
THE COOK WAS SEEN PLAYING WITH HIS PHONE THE SAME TIME AS PLATING UP WITH HIS FINGERS.
HOW UNHIGENIC IS THAT..
surely that filthy device could be banned from the kitchen. Oct 11

So we arrived Monday afternoon after a hell off a 5 hour drive from port Solent branch we was staying with premier inn premier rooms.
This hotel, we’ve stayed at prior. 3 occasions it’s central newish and amazing views from the harbour rooms.
We arrived as i stated and my husband checked us in. 512. Room was clean. On the small size off other branches and when I went to use the toilet I noticed black mould. On the grout ships dispensers wall. Floor. I advised reception she changed us to 510. Which was worst. I took the key down and said we’ll stay in 512 and wait for a cleaner.
Waited. We waited, until after breakfast I spoke with the duty manager Sam who when challenged he said we have no hotel manager and about 5 team on shift. They will get to my room. For 10am today. It was 0745am. Not showered for over 22 hours now and I was getting grumpy anyways long story short
Breakfast superb. Our 2 night stay turned to us abandoning our 2nd night as no cleaner showed up. ! The head office customer service line gave me a refund.

I also witnessed a bar staff member hand over a pair off scissors to a young 12/13 girl with two other children with her. Then they left the hotel and they tried to steal a bike chained outside with a rubber lock. I challenged them and they ran into the Hampton facing touch they kicked out as they was local pests apparently, I informed all this to Sam to which he suggested I was losing until I told him to view his cctv !

We will not be back but the cantons looks superb facing

Arrived early was aloud to check in early staff really friendly and helpful food in restaurant was excellent in all can't fault at all five outta five already rebooked for Christmas

Rooms good and clean but bath to high for older people to get in one of our parties could not shower at all during her stay prefer shower cubicle

Not a good start as both podiums said “Check In Not until 3pm” despite our rooms being ready.

The young lady on reception said we couldn’t check in early unless we paid £15 per room but we could have a drink at the bar next to reception while we waited.

We were a little early as couldn’t predict our traveling time and yes more and more people were using the bar while they waited to check in. Maybe this is the plan either £15 to check in early or spend probably more at the bar while you wait.

Next there was a surge of people all trying to check at 3pm to find the online podium check in’s didn’t work. So again we had to use the buzzer to call a member of staff.

We were placed on different floors despite my asking central check in when l initially phoned to make the reservation that my daughter be on the same floor. It seems they could only request this of the branch l was staying and no l could talk to them or email them. Everything is now Central!

Once in the room l was sharing with my husband (floor 5) he discovered we only had 1 bath towel and 1 hand towel.

NO PHONE in the room meant he had to go back down to reception to ask for more.

Also at the point we realized we only had 1 key card for us to share! This meant when he went down l was suddenly in pitch black in the bathroom!

Later on we realized there was only 1 toilet roll in the room for 2 people for our 3 day holiday break (slightly stressful) and husband went on another mission. Luckily he saw cleaners in our corridor and was able to ask or that would’ve been another reception visit.

In the morning we met for breakfast to discover my daughter on her own (floor 2) got woken up at 2.30am with men hammering on her door as they thought it was their mates room! They didn’t stop hammering until (much to our horror) she opened the door a crack and they realised their mistake! Thankfully they said sorry and moved on. Had they been drunk and lairy who knows what could’ve happened with her being alone.

NO PHONE in the room meant she could not phone reception for help! This is hugely irresponsible on the part of Premier Inn.

If she had phoned my mobile even l wouldn’t have been able to help as the key card for floor 5 corridor does let me into the corridor for floor 2.

Our daughter may be an adult but she also has Dyspraxia which means she needs a degree of support.

She also found when she wanted to pop to our room during daytime she couldn’t for the same reason which meant we had to meet her at the lift.

On a positive note the rooms were clean, comfortable and the breakfast very good.

I seriously hope though these changes are not in all Premier Inn branch’s.

In the past we have used Premier Inn a lot and never had any problems (but then l could always book direct and talk to a person). Also there was always a PHONE in every room.

Well located close to the sea front and town centre. Modern recently built hotel. Standard P Inn features. Only let down, small car parking area in a public car park behind the hotel.

The Good:
Excellent very helpful staff (who apologised profusely for the lift not working, more on that later)
Great restaurant and breakfast
Standard Premier Inn Rooms
Bed side USB charging
Reasonably nice view of the harbour for some rooms.

The bad:
I was given the room for elderly/infirm and was not impressed.
No chairs in room
Bed very low and quite uncomfortable
I couldn't shower properly because the shower head could only be raised to waist height
Bed was very short, I'm 6 foot and my feet went over the end.
Very difficult hotel to access with a car.

The Ugly:
By far the worst thing about this hotel is the access.
If you are elderly or infirm do NOT stay here.
The car park is miles from the hotel up a steep hill
There is no where to unload luggage and passengers in front of the hotel
The lift is STILL out of operation and from the reviews I have read it hasn't been working for a long time.
The hotel should be closed until it is fixed. Its DEPOLORABLE!

Would I stay here again:
NO !

Really enjoyed our stay at Premier Inn Torquay Harbour. The location is perfect – just a short walk to the harbour and town centre. Check-in was quick and easy, and the rooms were modern, clean, and spacious. The food was great too, with dinner being good quality and breakfast always hot and fresh. We always choose Premier Inn if possible, and this one definitely lived up to expectations.

The hotel is premier plus but the rooms are tiny.
The car park is owned by Torbay Council and the lift is out of order. The return to the car park is up a steep hill so if you have mobility issues don’t bother. You can’t park outside the hotel as there are double yellow lines and the road has been dig up. There is a sign in the car park saying you must vacate by 12.00. The hotel check out is 12.00 and we were out before 12.00 but by the time we struggled up the hill with our luggage and loaded up it was 12.10.
If you have a motorbike, you park in the bike bays and still get charged as if you have a car!
The car park belongs to the council but it is unbelievable that Premier Inn don’t have sufficient clout to get this sorted out.
The breakfast was poor. Only one chef and one other member of staff trying to look after everyone and it doesn’t work!
You can only have dinner if you prebook due to lack of staff.
Overall, not one of our best experiences of Premier Inn

Lovely friendly kind staff good location and very comfy beds. Usually stay at Seafront but decided to give this one a go and wasn't disappointed

Dirty carpets throughout. Grumpy receptionist. Restricted menu in the evening, short of food at breakfast. Shabby decor. Parking and access not an issue - if you take the correct route there are no steps.