Premier Inn Scarborough - North Bay

Much improved since our stay last year. Check in process is much easier and kiosks were working this year reliably. Bedroom was big enough with comfy beds. Only minor points were smell from sink in the bathroom was off putting in the morning and temperature control seemed a bit random.
Other than that a good budget stay

They were understaffed but the manager and staff were amazing, well done you couldn't have triedcany harder, well done

Lovely staff here ,nice quiet rooms (408) with lovely view ,adequate breakfast .
Rooms getting a little bit dated now but nice and clean

We found this hotel to be very good value for money and genuinely enjoyed our stay. The free parking in November was a nice bonus, though it’s unclear when charges resume during the high season.

We opted for the meal deal, which offered good value and made dining convenient. The only real drawback was the limited seating in the dining room—at breakfast especially, there weren’t many places to sit, and several guests were left waiting.

Overall, the hotel was clean and comfortable, and we would happily consider staying again.

We had a great 3 night stay here taking advantage of the free breakfast offer which made it incredibly good value. Room was large and comfortable but could dowith a 2nd chair. The windows don'topen but there is working air con.
The breakfasts are good , I dont understand the critisisms in earlier reviews, though its best to be early rather than late. There's enough gluten free options for a Coeliac, you have to ask for GF bread and they can toast it in the kitchen rather than the public toaster.
The carpark is council owned but free from 1st November to 31st March , it is shared with the large Alpamare water park.
The manager is great and will sort out any problems.
If you don't fancy the rather limited choice in the Thyme restaurant the Tunny Catch right next door is good (check online for a discount we found a 40% code).

Excellent as always. This Premier Inn just seems a little better than the others. The staff go that extra mile, never seem to mind helping (even when it's really busy). Big shout out to George, superb customer service and management. We have a little extra need due to a medical condition and this man makes sure everything is right for us, always...
Sophie, makes breakfast a breeze. She is so aware and organised. If a guest seems a little unsure or maybe needs help, she's right there with a smile on her face ready to assist. First class customer service Sophie, I feel you will go far.
Five stars 🌟 from us. See you soon.

We normally book the south premier inn but accidentally booked the north so glad we did. Wow I know it’s only a premier inn but the staff at this place are amazing especially George this man seemed to be doing loads of different jobs people asking him questions he did all the above in the friendliest and professional manor. The guy truly deserves recognition and not to forget Laura for just been Laura 😂 will be booking back 💯. Ps breakfast is fab dunno what people expect for a tenner it’s fab and filled us each morning

Good hotel very clean good service and access nice breakfast only complaint no decaffeinated coffee or not chocolate.

I was a bit nervous having seen a couple of negative reviews of this hotel, but I honestly needn’t have worried. The parking was excellent - it’s free between November and March - and the car park even has access to a little path leading to a lovely view of the beach and the headland.
As soon as we got in, the staff were very welcoming and friendly, made sure I was okay using the check-in machine, explained we didn’t need to pay for parking, and pointed us in the right direction to our room.
When I came back downstairs to ask when the restaurant opened, the member of staff on reception recommended I book a table, which I did, although I needn’t have worried as it wasn’t ever so busy when we went to eat, although the car park was quite busy by that time and the hotel clearly had a lot of guests. The food was lovely, and the members of staff looking after us were really friendly and helpful. (I can particularly recommend the Biscoff pancake stack!)
Breakfast was nice too, there was no queue and we were seated straightaway. There was a good choice of food and we never felt hurried.
Overall, this was a nice hotel to stay in for the night, I really couldn’t fault the staff, who were all really friendly and helpful, and we generally had a lovely time.

Very disappointed with are stay.
Not enough staff.
Poor quality breakfast
Room seemed run down not cleaned properly.
No toilet paper. Tv not working properly.
Wasn’t cheap either.

This Premier inn in North Bay Scarborough was a nightmare. I visited with a friend who is in her late 80s. Outdoor signage for this Inn is minimal, so we drove past several times without seeing it. The second day of our stay (for which we had paid for the Meal Deal) we received a phone call in the afternoon to say evening meal was cancelled due to staff illness. The staff member recommended the Tunny Catch pub next door as an alternative place to eat, and that we would be refunded the cost of the Meal Deal.. Apart from the food being awful there , the cost for the meal for two was £56. So we had to pay extra. We have still not been refunded for the meal deal! On arriving back at the Inn, we were going to have a drink, but the bar had run out of white wine and we had no choice but to have whatever they had left.. The bar staff literally drained the dregs from already opened bottles. There was also a family with extremely badly behaved kids who were screaming and running everywhere for an hour. The staff were conspicuous by their absence and nothing was done. Would be unlikely to stay there again

Staff friendly but need more of them. I wrote a review last year in premier inn Bridlington saying under staffed so higher management clearly don't take guests opinions and run these hotel with one staff does all.
Dining area was told seats 60 and quests are over 300 so breakfast is mayhem unless early or late.
Parking is a pain and expensive pay by meter and not free for guests.
Mattress in room 120 had a spring sticking out which looked like it had been covered over by mattress foam. It could have been a serious accident for toddlers playing as was sharp and we kept catching our legs on it.
Not much around hotel that's easy access. The North parade is really steep hills to get to beach.

I'm sorry to complain but feel I have no choice but to voice our experience. The breakfast was very poor on day one we ate about 8 30 and its was at best luke warm the following day we were the first in at 7am and to our horror again it was at best luke warm and not plesent to eat. We spoke to a few others at the hotel who voiced the same problem. I really believe that more staff would be advisable and that someone checks the temperature of the food to make sure it is hot enough to enjoy.

Family room - clean and made up well on arrival. Very quiet room (407) so we all slept well and had a comfortable night.
Hotel appeared clean and tidy and was just what we needed for a one night stay
Good choice at breakfast and food well cooked
Drawbacks
- paying for parking outside the hotel
- breakfast service was poor, staff were very stretched indeed

Totally recommend, all staff where lovely, nothing was too much trouble. Food was delicious and service was 100%. Room was very comfortable, and relaxing. Had good advice about places to go from staff.

Very kind staff and the rooms are standard but the problem is there are not enough staff only ever 2 staff one waiting tables and serving at the bar the other serving food making beds and being on reception. Shame on you premier inn you are working these people to the bone, the staff are doing their best but service is really lacking due to their not being enough of them.

Absolute shambles, arrived to find that the carpark wasn't free for staying guests and had to pay separately! We then made our way to our room to find out bed sheets stained and pubes under a pillow clearly hadn't been cleaned properly prior to our stay, We had pre-paid for evening meal and unlimited breakfast , we were told there was Reduced food offering due to problems in the kitchen and would have a wait for food which was over 40 mins, we were told various options were off the menu , very disappointing, it got worse in the morning regarding breakfast, we had paid for unlimited breakfast but were told we had to order our hot food and was bought out to us over 30 mins later , we were presented with a very lack lustre food offering and in no way represented the amount we had paid upfront , worst stay in a Premier Inn, usually very good such a shame

We came for a quick getaway to celebrate our anniversary and contacted the hotel prior to arriving to ask for a quiet room, with a bath. They reponded quickly to our email and gave us a really quiet room with a view of the treetops (and a bath!). We had a continental breakfast which was just enough for us. The staff were pleasant and we will certainly be back as the position of this hotel is quiet, but with a nice walk down to the north beach.

Room was clean, bed was very comfortable and as we’d requested got a very quiet area of the hotel. Check in was quick and staff very friendly. Breakfast was fine, typical Premier Inn. Staff willing to cook anything fresh for you if requested. We ate each evening in the restaurant. They had a lot of food delivery shortages when we were there, but George, the manager, and Daniel in restaurant helped us create very good meals. They were both outstanding in their service and friendliness. Parking was £7.90 for 24 hours, which was a bit annoying as it had to be topped up daily, but there was plenty of space. We had a lovely break and would go back another time.

We stayed for one night, and it was incredibly busy. There were two members of staff that were brilliant, one was Daniel and we didn’t catch the other lads name but had long dark hair. We had an issue with the room and they changed it straight away, they dealt with situations so well. We had a meal in the evening and breakfast both were excellent!! The usual “pub” food but done well. We would stay here again!!