Premier Inn Scarborough - North Bay

Poor quality breakfast. Rooms outdated but were clean. Staff exhausted due to the long shifts. Signage poor. Location was good no atmosphere at all.

Much improved since our stay last year. Check in process is much easier and kiosks were working this year reliably. Bedroom was big enough with comfy beds. Only minor points were smell from sink in the bathroom was off putting in the morning and temperature control seemed a bit random.
Other than that a good budget stay

All the staff are very helpful and go above and beyond with anything you need the rooms are clean and tidy. Tia and vikki on reception have a warm welcome and ensured I what I needed with a nice offer of biscuits on the desk.

They were understaffed but the manager and staff were amazing, well done you couldn't have triedcany harder, well done

Yet again hotel surpassed itself .This has to be the best premier Inn in the UK, nothing is a problem for the fantastic staff. Big shout out to Sonia m on reception.. What an absolute star and credit to premier inn .

The hotel is in a great location at a great price. Staff were very friendly and helpful. The room was clean and tidy and we had a good nights sleep.

This has to be the most rundown Premier Inn I have ever stayed in.

I am a regular Premier Inn user both businesses and pleasure, the hotel looks like it has been forgotten about and left to fall into a poor state of repair.

No AC or cooling in the rooms, it was surprisingly warm despite having no heating on. Had to open the window to cool the room. It was raining and the gutters were so full with moss all we heard was a steady stream of poring water from bouncing on the ground directly outside our window.

In the morning I looked round and the whole roof and gutters all round were the same, water cascading down from every junction and outlet, all gutters full of moss and grass.

Outside poorly maintained, people seem to be parking on the grass outside the hotel which has turned into a mud bath.

The hotel has the main building and an annex which wouldn’t be an issue apart from separating family between different buildings wasn’t ideal.

Generally not what I have been used to standard wise for this hotel chain.

I have stayed at this hotel many times. The staff here a credit to Whitbread! Big shout out to Sonia M who was really helpful in organising a few bits for me.

Lovely staff here ,nice quiet rooms (408) with lovely view ,adequate breakfast .
Rooms getting a little bit dated now but nice and clean

Good location few shops around, I was greeted by Sophie & Neil they was lovely.
Room was clean and comfortable had a great nights sleep would definitely recommend staying here.

Right off the bat this hotel is wonderful to stay at! Caitlin on reception was so attentive and gave us the friendliest welcome. She is a credit to the team. The room was so fresh and clean, just what you expect from a Premier Inn. The hotel is a bit of maze but there are signs up showing where to go. We didn’t have food here so can’t comment on that but Florios is a great Italian spot! The hotel was quiet and had a very calm atmosphere.

We found this hotel to be very good value for money and genuinely enjoyed our stay. The free parking in November was a nice bonus, though it’s unclear when charges resume during the high season.

We opted for the meal deal, which offered good value and made dining convenient. The only real drawback was the limited seating in the dining room—at breakfast especially, there weren’t many places to sit, and several guests were left waiting.

Overall, the hotel was clean and comfortable, and we would happily consider staying again.

The Room was very clean and I felt atmosphere was very welcoming & friendly. Good and friendly staffing would recommend!

We had a great 3 night stay here taking advantage of the free breakfast offer which made it incredibly good value. Room was large and comfortable but could dowith a 2nd chair. The windows don'topen but there is working air con.
The breakfasts are good , I dont understand the critisisms in earlier reviews, though its best to be early rather than late. There's enough gluten free options for a Coeliac, you have to ask for GF bread and they can toast it in the kitchen rather than the public toaster.
The carpark is council owned but free from 1st November to 31st March , it is shared with the large Alpamare water park.
The manager is great and will sort out any problems.
If you don't fancy the rather limited choice in the Thyme restaurant the Tunny Catch right next door is good (check online for a discount we found a 40% code).

Excellent as always. This Premier Inn just seems a little better than the others. The staff go that extra mile, never seem to mind helping (even when it's really busy). Big shout out to George, superb customer service and management. We have a little extra need due to a medical condition and this man makes sure everything is right for us, always...
Sophie, makes breakfast a breeze. She is so aware and organised. If a guest seems a little unsure or maybe needs help, she's right there with a smile on her face ready to assist. First class customer service Sophie, I feel you will go far.
Five stars 🌟 from us. See you soon.

We normally book the south premier inn but accidentally booked the north so glad we did. Wow I know it’s only a premier inn but the staff at this place are amazing especially George this man seemed to be doing loads of different jobs people asking him questions he did all the above in the friendliest and professional manor. The guy truly deserves recognition and not to forget Laura for just been Laura 😂 will be booking back 💯. Ps breakfast is fab dunno what people expect for a tenner it’s fab and filled us each morning

Mum and I stayed in this Premier inn for 2 nights 11th-13th November.
This was our first time in a premier Inn , I was really impressed, the staff were really helpful and kind, especially Jackie at Reception, all the staff made our stay really memorable.
The room was clean and comfortable, and the hotel is in a prime position.
The food was great, especially the breakfasts.
Thank you for a great experience.

Good hotel very clean good service and access nice breakfast only complaint no decaffeinated coffee or not chocolate.

I was a bit nervous having seen a couple of negative reviews of this hotel, but I honestly needn’t have worried. The parking was excellent - it’s free between November and March - and the car park even has access to a little path leading to a lovely view of the beach and the headland.
As soon as we got in, the staff were very welcoming and friendly, made sure I was okay using the check-in machine, explained we didn’t need to pay for parking, and pointed us in the right direction to our room.
When I came back downstairs to ask when the restaurant opened, the member of staff on reception recommended I book a table, which I did, although I needn’t have worried as it wasn’t ever so busy when we went to eat, although the car park was quite busy by that time and the hotel clearly had a lot of guests. The food was lovely, and the members of staff looking after us were really friendly and helpful. (I can particularly recommend the Biscoff pancake stack!)
Breakfast was nice too, there was no queue and we were seated straightaway. There was a good choice of food and we never felt hurried.
Overall, this was a nice hotel to stay in for the night, I really couldn’t fault the staff, who were all really friendly and helpful, and we generally had a lovely time.

Very disappointed with are stay.
Not enough staff.
Poor quality breakfast
Room seemed run down not cleaned properly.
No toilet paper. Tv not working properly.
Wasn’t cheap either.