Premier Inn Hamburg City Alster

Das man wenigstens eine Flasche Wasser im Zimmer hat

Zu viert war das Familienzimmer wirklich sehr klein und eng.

My experience at this hotel was extremely disappointing. The receptionist who checked us in was unfriendly, unwelcoming, and difficult to approach, which created a poor first impression from the start.

The room cleaning service was equally frustrating. Housekeeping was not provided automatically, and every morning before 12pm we had to go to reception to request that the room be cleaned. What made this worse was the staff’s attitude, which often seemed reluctant and irritated whenever we asked. Guests should not feel like they are causing a problem simply by requesting a basic hotel service.

On one occasion, despite informing reception and being assured that the request had been noted, our room was still not cleaned. When I later went downstairs to ask for clean towels, there was not even an apology for the oversight. It was explained that the night reception/security staff had written down the room numbers, but the information was either forgotten or never passed on to housekeeping. If the hotel chooses not to clean rooms by default, then it is even more important that staff handle guest requests properly and do not forget them.

I also found it unacceptable that the bed sheets were not changed, even when the room was cleaned. More concerning, on arrival I noticed that the bed linen appeared dirty, which gave the impression that sheets may not have been replaced between guests. This is completely unhygienic and, frankly, disgusting.

Saving water or being environmentally conscious should never come at the expense of cleanliness, hygiene, or basic guest comfort. The staff urgently need to improve their attitude toward guests, and the hotel seriously needs to review its housekeeping standards. I would not recommend staying here, especially if cleanliness is important to you.

Sauberkeit der Zimmer ist verbesserungswürdig.
Gewünschter Zimmer(Reinigungs)service wurde nicht erledigt.
Matratzen sehr „durchgelegen“ und extrem weich.
Toilettenspülung während dem Nutzen der Toilette nicht nutzbar ohne Toilettendeckel wieder zu senken (Fehlkonstruktion?)

Resepsiyon bayan çalışan

Schimmel in der Dusche. Defekte Klospülung.
Frühstücksbuffet zu teuer für die Auswahl