Tollgate Hotel

Hotels
•
Independent
5 (5 reviews)
Tollgate Hotel & Leisure, Ripon Road, Stoke-on-Trent, England, ST3 3BS , Stoke-on-Trent , GB
44-1782313029

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Facilities

Meeting rooms
Front entrance ramp
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Meeting rooms
Wheelchair accessible parking
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Review Highlights

Cons:
Run down location
Disgusting cleanliness
Poor room quality
Disappointment in value for money

Categories

Cleanliness
2.5
Bathroom had mould over the ceiling; broken plug sockets.
Service
7.5
Service standard might be acceptable despite issues; typical for hotels in this tier.
Location
6.5
Location is run down, resembling a block of unloved flats.
Room Quality
3.5
Issues with cleanliness and broken amenities.
Amenities
5.5
Lacks basic amenities; not explicitly mentioned but implies a need for improvement.
Value for Money
4.5
Disappointing for the price paid, indicating poor value.
Food and Beverage
5.5
Not mentioned.
Overall Experience
4.5
Overall disappointment with the hotel experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:41

Property Description

Discover the perfect retreat at Tollgate Hotel, where comfort meets convenience in Stoke-on-Trent.

Unmatched Amenities
Indulge in our complimentary wireless internet access, concierge services, and an on-site hair salon that make your stay seamless and enjoyable. Our 24-hour front desk is always at your service, while the free self-parking ensures stress-free arrivals.

Comfort in Every Room
Our 24 well-appointed guest rooms feature flat-screen televisions and come equipped with everything you need for a relaxing stay. Enjoy the luxury of bathtubs or showers in the bathrooms, and savor free tea and coffee during your downtime.

Prime Location
Situated just moments away from Longton Park and the Gladstone Pottery Museum, our hotel places you in the heart of regional attractions. The enchanting Peak District National Park and the thrilling Alton Towers are just a short drive away.

Don’t miss your chance to stay at Tollgate Hotel—book your memorable getaway today!

Important information:

Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a hair salon.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

5
Based on 5 reviews
Cleanliness: 2.5
Service: 7.5
Location: 6.5
Room Quality: 3.5
Amenities: 5.5
Value for Money: 4.5
Food and Beverage: 5.5
Overall Experience: 4.5
T
Terry
2
Pros:

The building is run down the hotel had semi permanent residents who looked like they were waiting for interviews with the government for residency in this country also families who must be waiting for social housing cars were being repaired on the carpark area kids running riot it seems more like a block of unloved flats. We didn't get out of the car couldn't see any signs for reception my partner was completely disheartened by the sight before her and was adamant that she would not stay there we had to find another hotel very disappointed by tollgate hotel in stoke why are Expedia are advertising this place....not happy at all!!!

2025-09-23 • via Nuitee
G
Gary
4
Pros:

Bathroom had mould over the ceiling it was disgusting. Broken plug sockets. I paid £90 for 1 night and it truly was disgusting.

2025-08-11 • via Nuitee
J
Joanne
6
Pros:

The location was c

2025-06-21 • via Nuitee
A
Alan
4
Pros:

This used to be a nice place to stay, however now its nothing but a lodging for immigrants and single mothers with kids that need housing. Kids running around until approximately 02.00 so if you want a good nights sleep then forget it. Hotel rooms need a good clean and overhaul. No lock on bathroom door so left to swing in the breeze. No window stay on the bathroom window so had to prop open with a shower gell. Toilet seat and lid very loose and sliding plus toilet roll holder fell out of the wall when unravelling toilet roll.Room itself had greasy headmarks on the opening windows, stains running down the wall that haven't been wiped away and above the headboard was a dirty wall where people have sat up on the bed with dirty or greasy hair. Door to room had wooden panels with at least 3 having cracks in them upto about 5 mil wide.
There used to be a bar..... no longer there and no breakfast offered as the restaurant has been closed down.
Had it not been the night before fathers day and letting my Dad down we would of quite happily drove the 120 miles back home. There were no rooms available in any other local hotels including Premier, Travelodge and Holiday inns so all in all not a good experience..... These conditions may be ok for people needing social housing funded by the tax payer but not paying guests stuck in the odd room between these people living there

2025-06-15 • via Nuitee
A
Alan
6
Pros:

The property needs a serious overhaul looking very dated in decoration.

Old wall paper on the walls with marking on the paper , carpets need a refresh , small tv which needs to be replaced with a new tv on the wall.

Bathroom shower worked but needs a new shower as i couldnt properly turn the shower off after use.

Minamul tea facilities in room.


Veru poor standard of accommodation but it was quite cheap hotel .

Think i will book a different hotel next time

2025-06-11 • via Nuitee