smartments Hamburg Hamm

Hotels
Independent
7.3 (29 reviews)
Luisenweg 9, Hamburg, 20537 , Hamburg , DE

Facilities

Express check-out
Free WiFi
Express check-in/check-out
Elevator
Multilingual staff
Express check-out
Smoke-free property
Express check-in
Self parking (surcharge)
Water dispenser
See all facilities

Review Highlights

Pros:
Clean, new facilities
Good location
Comfortable rooms
Cons:
Cleanliness issues
Noise from air conditioning
Lack of snack options

Categories

Cleanliness
4.19
Several reviews note cleanliness issues, with an instance of a dirty room upon check-in.
Service
8.16
Most reviews indicate good service, though there's mention of service issues related to the room cleanliness.
Location
8.2
Convenient location with easy access to public transport and nearby amenities.
Room Quality
7.15
Rooms are described generally well, but some complaints about issues like air conditioning.
Amenities
7.18
Decent amenities, but lacking snack and drink options as described in some reviews.
Value for Money
8.14
Value is considered fair, especially with praises for room setup and cleanliness.
Food and Beverage
7.19
No specific mention of food and beverage services, considered standard for this hotel tier.
Overall Experience
8.16
Overall experience is mostly positive despite some issues, indicating a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:53

Property Description

Discover your ideal getaway at SMARTments Hamburg Hamm, where comfort meets convenience in the heart of Hamburg.

Modern Kitchenettes
Each of our 160 guestrooms is equipped with kitchenettes featuring refrigerators and stovetops, perfect for whipping up a quick meal or enjoying a snack after a long day of exploring.

Unmatched Connectivity
Stay seamlessly connected with complimentary wireless internet access and enjoy entertainment with 40-inch Smart televisions and cable programming, ensuring you’ll never miss a moment.

Convenient Services
Take advantage of our express check-in and check-out services, along with multilingual staff ready to assist you. For hassle-free parking, we offer self-parking options available onsite (subject to charges).

Book your stay at SMARTments Hamburg Hamm today for a memorable experience in vibrant Hamburg!

Important information:

Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.3
Based on 29 reviews
Cleanliness: 4.19
Service: 8.16
Location: 8.2
Room Quality: 7.15
Amenities: 7.18
Value for Money: 8.14
Food and Beverage: 7.19
Overall Experience: 8.16
S
Scott Andrew
10
Pros:

Clean, well equipped room.

2025-10-09 via Nuitee
S
Sami
10
Great place
Pros:

Air conditioning turns fan speed auto 5 automatic is noisy. Take off airconditioning at nights.
Near central Hmburg. Two stops

2025-10-05 via Nuitee
K
Kim partner
10
Pros:

Was alles top 👍 Check in war weil wir zwei Zimmer gebucht hatten etwas komplizierter. Die zwei Mails je Zimmer haben auf die selben Check in geführt und man kommt nur ein Zimmer einchecken. Das zweite Zimmer mussten wir dann vor Ort einchecken. Ist aber nicht tragisch gewesen.

2025-10-05 via Nuitee
W
Wolfgang partner
10
Pros:

Heizung war schwer einstellbar.

2025-10-05 via Nuitee
J
Jamal partner
10
Pros:

Super Sauberes Zimmer, Personal direkt bei Ankuft sehr Hilfsbereit.
Alles gut zu fuss zur nächsten S-Bahn gut erreichbar.

Rewe und Bioladen , sowie Bäcker sind alle keine 3 Minuten entfernt.

2025-10-03 via Nuitee
S
Scott Andrew
10
Pros:

Clean and well equipped room.

2025-09-29 via Nuitee
F
Farhenna
2
Pros:

Room was not clean when we went to check in looked like someone just left there.

2025-09-25 via Nuitee
D
david
10
A Perfect Stay.
Pros:

The hotel is in a quiet area of the city. I found the kitchen area very useful. The bed was very comfortable. I would certainly recommend this hotel for its cleanliness and hospitality. There are shops close by and public transport links.

2025-09-24 via Nuitee
J
Jan
8
Zu kleines Bett sonst Top
Pros:

Das Bett ist für zwei viel zu klein. Der Rest ist top

2025-09-19 via Nuitee
E
Ernst
10
Pros:

Sauberes Zimmer | Personal | Geschäfte in der Nähe | Anbindung U-Bahn:hat uns alles gut gefallen. Ein zweiter Stuhl ist wünschenswert.

2025-09-18 via Nuitee
A
Amanda
10
Ótima opção com fácil acesso ao centro
Pros:

Boa opção para quem quer economizar sem abrir mão de conforto. Localização boa com fácil acesso ao centro (a estação de metrô fica a 6min a pé, e em quatro estações é possível chegar à Rathaus). O hotel tem estrutura muito boa e moderna com ar condicionado, máquina de lavar louça, máquina para café, chaleira e geladeira. Cama e colchão confortáveis. Ótimo isolamento anti-ruído e térmico. Aos finais de semana não há staff nas dependências, mas é possível contatá-los pelo WhatsApp.

2025-09-16 via Nuitee
R
Richard
8
Preis - Leistung - stimmt für uns nicht.
Pros:

Modern und sauber ohne Reception, für den Preis erachten wir es als sehr knausrig, wenn für 5 Tage !!! nur 2 Kaffee Kapseln gestellt werden,

2025-09-15 via Nuitee
M
Manuela Graziella
10
Pros:

Alles Perfekt! Personal sehr freundlich und hilfsbereit!

2025-09-10 via Nuitee
J
Jodie
10
Pros:

Wonderful accommodation! So well appointed with shops and transport close by. Highly recommend.

2025-09-05 via Nuitee
H
Harriet partner
10
Pros:

Insgesamt hat mir das Konzept sehr gut gefallen mit dem online Check in und der Information und Kommunikation über WhatsApp. Eine Anmerkung habe ich dennoch. Vielleicht könnte man im Sommer dünnere Decken bereitstellen. Ansonsten würde ich sehr gerne wieder hier buchen.

2025-09-05 via Nuitee
R
Robert Londres partner
10
Pros:

Moderne Einrichtung. Schönes, sauberes Apartment. Würde ich erneut besuchen (:

2025-09-01 via Nuitee
M
Marco partner
10
Pros:

Alles Super, gerne wieder.

2025-08-30 via Nuitee
M
Maurice partner
8
Pros:

Sehr sauber, neu gebaut. Hatten Late Checkout bis 12 Uhr vereinbart, Reinigung kam leider um 11 Uhr einfach ins Zimmer rein. Es scheint auch ein Wespennest an der Fassade zu sein, sie schwirrten am Fenster rum.

2025-08-27 via Nuitee
M
Michel Julius
10
Pros:

Das Ein- und Auschecken hat mich überwältigt, das System war simpel und schnell.

2025-08-27 via Nuitee
T
Thanh family
10
Pros:

Letztes Mal haben wir uns Massiv über die letzte Übernachtung beschwert. Diesemal waren wir überrascht, sehr sauber, und alles in Ordnung

2025-08-21 via Nuitee