hub by Premier Inn London Shoreditch

The location was very good for Kew Gardens. The staff were exceptional, so friendly & accommodating, going above & beyond for my daughter’s allergy needs. Housekeeping even wished us a merry Xmas when we left. Parking is a bit pricey per night but it was good to have it onsite.

The location is superb, a stones throw from Oxford Street. There’s a brilliant street food market outside which has a massive variety of choice and there are an abundance of restaurants and bars in the immediate area. We had a room on the second floor. The room was a great size, it was an accessible room and extremely well equipped.

Check in was seamless and we were early so we dropped our bags returning later in the evening. Staff are very helpful and friendly,

Our room was brilliant, everything is controlled from the headboard (blinds, lights, aircon etc.). The bedding and towels were immaculate and the bed was extremely comfortable and massive!

There is a sizeable bar restaurant on site, we didn’t have the continental breakfast which was available opting for a bagel at one of the nearby bakeries,

Would definitely recommend

Hadn't used this Hub before but I'm so glad we did. Immaculate, comfortable, cosy, lovely lounge to relax in, and lovely staff - just a generally great place to use. Excellent location for bars and restaurants by Brick Lane. Has become our first choice.

Great hotel, compact rooms but comfortable and with everything you need for a short stay. There’s no kettle in the room but tea and coffee is available all day in the lobby which you can take back to your room if you wish.
The breakfast offers superb value and the staff here are fabulous!

****BE WARNED******
The description regarding parking on the Premier Inn website for this site is wrong and on face value is misleading. It’s not £25 per night, it’s £25 per 24hrs.
Though onsite, its is run by a private parking company who Premier Inn say they have no way of contacting.
If you go over 24hrs you will be charged another £25. Guest relations at Premier Inn won’t help, even though the parking description appears to me to be wrong on their website.
If staying for a longer that 24hrs, find somewhere else to park.

Other than that, the hotel is clean tidy and the staff were very helpful.

Best breakfast experience ever – the kitchen & buffet team are absolute superstars!
what an incredible team they have here!
From the second I walked into the restaurant, the management and staff made me feel so welcome. The restaurant manager was buzzing around with the biggest smile, checking everyone was happy, while the kitchen and buffet team kept everything immaculately clean and perfectly stocked. Fresh food was coming out constantly, hot plates, endless coffee top-ups, and nothing was too much trouble.
Every single member of staff I spoke to was cheerful, polite and genuinely seemed to enjoy looking after the guests. You can tell the management lead by example because the whole team is outstanding.
If you’re anywhere near this Premier Inn, do yourself a favour and come for breakfast – you’ll leave smiling. Huge thank you to the entire kitchen, buffet and restaurant team – you’re all amazing! I’ll definitely be back.

Alex booked us in nice and swiftly! And we enjoyed her humour throughout the rest of the night! Food was delicious! Will definitely return!

Booked this hotel as it was perfect for our trip to Kew gardens. Very clean and excellent value for money. The rooms were comfortable and the breakfast was lovely. The staff were very friendly and helpful. Although it is about a 15 to 20 minute walk from Richmond tube station I would definitely recommend this hotel.

Had a wonderful stay specially with the guy who checked us in the morning. Didn't get his name... he was asian bald guy with glasses sure his name began N.
Very attentive to our children then us, which got our children involved in staying.

Perfect location in the middle of Soho. Close to everything you want, shopping and restaurants. The hotel looks a bit worn and could use a renovation. The room was small, which I knew. There is nowhere to put things. No chair or desk. The windows facing the street are frosted for some reason. The carpet on the floor was dirty. The temperature in the room adjusted itself. The TV turned off every 10 minutes. The bathroom was worn and dirty. Clean towels and good bed/bedding. There was no mobile reception in the hotel. If I was lucky I got EDGE. All in all, a simple hotel for those who do not have such high standards.

Staff dismissive and rude, asked for a towel as only one in room was told they were short staffed and we would have one as soon as they had time, 11 hours later a towel arrived whilst my husband and I were in bed sleeping at 23 30pm

Breakfast was sparce, watery scrambled egg, cold bacon, burnt sausage, cold watery beans, toaster wasn't working, there was no mushrooms, hash browns, tomatoes, fried eggs, when I asked I was looked upon as being fussy and needy, there was also no milk in the coffee machine, I was told they would refill it when they had time as they were shorted staffed, there was no cereal available, no pastries, poor choice poor management ignorant staff.

On arrival my son and I were met by Nish. Who was execptional, went out of his way to ensure we were settled nicely. We explained we were their for the England All Blacks game. Nothing was to much trouble for our questions. Also we must give a great shout out to the lovely Polish waitress. I apologise for not getting her name, she showed us how make use of the local buses, this was a very busy period. And again went out of her way to reassure us. Both a great credit to the Premier inn group.room was immaculate. Breakfast beutiful. Will definitely return as very impressed with the staff, a great location for both Twickenham and Richmond.

Clean and tidy room. Friendly staff once found. Good breakfast and dinner. You can always ask for fresh food atbthe buffet.

Great location on a quiet back street in SoHo. A few minutes walk to The Palladium. Fantastic pizza shop round the corner.
Staff were polite and let us store our bags prior to check in.
Room was probably the biggest that we’ve stayed in in the city. Clean and beds were comfortable.
Would definitely recommend for a short stay.

Very friendly staff who tried to help all they could
Good service at the bar
Good breakfast
Mattress terrible
Hotel crumbling and in need of repair - v worn on many places
Would not stay again for the money - stayed in a hilton the night before which was far better for the same price

Disappointed; good location but black mould in shower (room 223) and cooked breakfast comprised of bacon, sausage, beans and scrambled egg only - no hash brown, tomato, mushroom or black pudding (as led to believe it would from photo).

Awful service!
Told when I arrived that no table was available till 18:45 which was fine. Came down at 18:15 got a drink and waited for table. They knew I was there and two people came down who were seated before me. 18:50 I asked if a table was available so they showed me to one. Two more people then got showed to a table after me.
Another customer then complained to the supposedly man in charge and pointed me out as well. They continued to take orders from the people who were seated after me.
I’m here for another night, just hope tomorrow goes a bit better.
Paid for the meal deal as well! You’ve let the Premier Inn name down, you should be ashamed!

Daniela was SO nice and helpful, always accomodating! The porrdige was amazing, thank you for the lovely breakfast!!!

We stayed just ONE night to attend a show in Richmond. Booking in the chap on reception was really helpful and offered to help with bags etc. This premier inn needs a drop off bay as to park would mean a 2nd charge if you leave the car park!
At breakfast Daniela and the team were amazing, friendly, helpful and made a lovely breakfast. This Premier Inn is let down by the Car Parking charge at £23!! Arrived late evening and left by 11am...£23!!! And....that is with a £2 premier inn discount. Ouch!
We only stayed one night... We understand Premier Inn do NOT own this car park but that is not funny!! A better discount should be arrange for people staying. Room as always were brilliant, bed comfortable.....that is why we stay at Premier Inn's. You know what you are getting.

Great place to stay and excellent value for money.
Staff were very helpful and friendly
Room was really nice and clean
Would stay again if in the area