Pets allowed

Facilities

Proposal/romance packages available
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Smoke-free property
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good amenities
Comfortable bedding
Cons:
Odor in the hotel
Issues with bathroom plumbing

Categories

Cleanliness
8.81
Mentioned issues with odor in the hotel.
Service
9.78
Staff was described as very friendly and attentive.
Location
9.82
Convenient location with nearby businesses.
Room Quality
9.27
Rooms were clean and beds comfortable.
Amenities
9.8
Highly rated pool and rooftop amenities.
Value for Money
9.76
Good price for the accommodations.
Food and Beverage
9.81
The dining experience was appreciated.
Overall Experience
9.78
Guests expressed high overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:32

Property Description

Escape to the enchanting Holiday Inn Tulum by IHG, where comfort meets adventure in the heart of Tulum.

Recreation & Relaxation
Soak in the sun at our inviting outdoor pool or unwind with a signature cocktail at our bar/lounge. With complimentary wireless internet, stay connected while enjoying your well-deserved break.

Gourmet Dining
Savor delightful meals at our on-site restaurant or grab a quick snack at our cozy café. Indulge in a cooked-to-order breakfast on weekends to start your day right.

Convenient Amenities
Our hotel features 108 stylish guestrooms with premium bedding and flat-screen TVs. Benefit from a 24-hour front desk, free self-parking, and luggage storage for a hassle-free stay.

Experience the magic of Tulum; book your stay with us today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Pets

    Pet max weight (per pet) in kg is 10

See all policies

Location

Guest Reviews

9.6
Based on 24 reviews
Cleanliness: 8.81
Service: 9.78
Location: 9.82
Room Quality: 9.27
Amenities: 9.8
Value for Money: 9.76
Food and Beverage: 9.81
Overall Experience: 9.78
E
Emile
8
Pros:

I like the convenience of the location. Its close by the supermarket and shops.

2025-09-30 • via Nuitee
A
Alejandro
8
Pros:

Just to spend the night

2025-09-12 • via Nuitee
K
KARLA LIVIER
10
Muy buen Hotel
Pros:

Me gusto mucho la alberca amplia y la temperatura es perfecta 😍 mi familia la amo las habitaciones limpias las camas cómodas no tengo queja el personal fue muy amable desde recepción hasta los meseros del restaurante y hay muchos negocios y todo queda cerca

2025-09-08 • via Nuitee
J
Juan José • family_with_children
10
Pros:

Conviene su ubicación

2025-09-03 • via Nuitee
M
MARIA DE LOURDES • family
10
Pros:

Me encantó precio hotel, no me gustó el estacionamiento o acceso al hotel

2025-08-22 • via Nuitee
A
Alejandro • partner
10
Pros:

Todo
Muy bien servicio excelente muy recomendable

2025-08-13 • via Nuitee
E
ERICK • family
8
Pros:

Todo estaba bien solo que huele a coladera pero todo los demás excelente

2025-08-13 • via Nuitee
H
HENRY NELSON • family
10
Pros:

Excelente la piscina en la azotea, muy buena vista y atención del Sr Europa

2025-08-12 • via Nuitee
F
Francisco J
10
Pros:

Todo bien. Laura Genial !

2025-08-04 • via Nuitee
S
SALVADOR ANTONIO MONROY • family
10
Pros:

Camas muy cómodas

2025-07-31 • via Nuitee
A
Alicia • family
10
Pros:

I enjoyed the pool. I enjoyed the hotel. It was clean. The only thing that was terrible was the bathroom. The toilet kept clogging when it flush right but staff was great and it was clean.

2025-07-17 • via Nuitee
A
Angel
10
Pros:

Muy buen servicio y estancia muy agradable, el servio del personal excelente

2025-07-12 • via Nuitee
N
Neghina • family
4
Pros:

No english signs. The beddings are horrible, and make you hot, maybe switch to cotton. We had no other choice hence why we stayed. The parking is absolutely horrible and there's mo elevator from the underground parking so you have to bring up your luggage up the stairs.

2025-07-03 • via Nuitee
J
Janet
10
Pros:

Hotel muy limpio, cómodo, sin ruido, el
Personal muy amable

2025-06-28 • via Nuitee
C
Cynthia A. • family
8
Pros:

The shower head was spraying water outside of the shower. The previous maintenance was tacky. It was fixed and manageable but still needs a new head.
The front desk personnel were very friendly and helpful during our stay.

2025-05-13 • via Nuitee
R
Renee • family
8
Pros:

Overall had a good stay here. Rooms were smaller but adequate. Wifi was good and steady. The space was lacking a few things like a mini fridge and a safe. A few maintenance things such as the chain lock was falling off the wall and the shower faucet needs a thermostatic valve to help control the water temperature as it was very inconsistent (cold then scalding). The only other issue was the parkade. It was not access controlled, so not really any different than parking on the road. The entrance and exit are extremely narrow so if you've rented a larger vehicle, it will be VERY tight. We also could not find our way up to the hotel from within the parkade (still under construction) so we had to walk around each day. Hotel location is very convenient for cars as it's at the crossroads of the 2 major roads for daytrips but a bit of a walk to restaurants...would be great if they had bicycles onsite. Bank with cash machine was just the next door. Overall, happy with our stay.

2025-05-08 • via Nuitee
L
Lupita • family
8
Pros:

El personal que atiende por teléfono debe estar capacitado para explicar el acceso al estacionamiento del hotel y deben poner un cartel o algo que indique por dónde entrar para no equivocarse se escaleras y el elevador debe llegar hasta el sótano.

2025-04-30 • via Nuitee
A
Argelia • family_with_children
8
Pros:

En sus pasillos hace demasiada calor no hay buena ventilacion

2025-04-29 • via Nuitee
M
Myrna
10
Pros:

Great place to stay! Very nice accommodations, very friendly staff. I loved staying here. Walking distance to the centro where you will find lots of stores and restaurants. Very safe area. Only 8 mins drive to the Tren Maya station and 10 min drive to the beach. Highly recommend

2025-04-24 • via Nuitee
J
Jesus • family
10
Pros:

Beautiful hotel ! The staff is super friendly specially Sam. definitely would came back!

2025-04-17 • via Nuitee