St. Lawrence Hotel

Hotels
Independent
10 (45 reviews)
10 W Orvis St, Massena, New York, 13662 , Massena , US

Pets allowed

Facilities

Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible
Free self parking
Housekeeping on request

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Outdated facilities
Missing amenities like breakfast

Categories

Cleanliness
10
Several reviews indicated issues with cleanliness, including dust and cobwebs, indicating the need for improvement.
Service
10
Most reviews praised the staff as friendly and helpful, contributing positively to the experience.
Location
10
Some reviews mentioned issues with accessing parking and mobility concerns, but the location was generally appreciated.
Room Quality
10
Multiple reviews described rooms as outdated and not well-maintained, affecting comfort levels.
Amenities
10
Guests noted the absence of basic amenities like ice machines and breakfast options, leading to a lower score.
Value for Money
10
Many mentioned it was an affordable option, but some questioned the current value due to reduced amenities.
Food and Beverage
10
Significant feedback indicated the lack of breakfast options which were previously available, detracting from the experience.
Overall Experience
10
While there were positive interactions with staff, overall satisfaction was affected by cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 21:37

Property Description

Welcome to St. Lawrence Hotel, your perfect getaway in the heart of Massena!

Comfortable Accommodations
Relax in one of our 80 air-conditioned guest rooms, featuring convenient amenities like complimentary Wi-Fi, safes, and phones with free local calls to ensure a hassle-free stay.

Dining and Relaxation
Satisfy your cravings at our on-site restaurant or unwind at the bar/lounge with your favorite drink while enjoying the vibrant atmosphere.

Convenient Location
Located just steps from the Massena Museum and a short drive from local attractions like the Harte Haven Shopping Center and Bowlmor Lanes, our hotel is perfectly situated for exploring the best of the area.

Experience comfort and convenience—book your stay at St. Lawrence Hotel now!

Important information:

This hotel offers designated smoking areas.

Check-in and check-out hours:

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

10
Based on 45 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
G
Gordon
2
Pros:

They did not serve any type of breakfest restrant in hotel was closed, bed was supposed to be a Queen but it was a full, air conditioner did not work room stayed at 76% all day and night

2025-10-12 via Nuitee
K
Kathleen family
8
Pros:

Staff super friendly and helpful with recommendations.

2025-10-08 via Nuitee
R
Rocco
10
Great value for the price
Pros:

Staff at check in was wonderful and very helpful. The hotel was clean and affordable. Would definitely stay again...

2025-10-06 via Nuitee
M
Maryann
10
Pros:

It was amazing except for parking. Stairs and long walk made my mobility issues a problem

2025-10-06 via Nuitee
D
Daniel family
10
Pros:

Nice place. Clean. Would def stay here again.

2025-10-05 via Nuitee
I
Ian
6
Pros:

Stairways are full of dust cobwebs and candy wrappers

2025-09-25 via Nuitee
T
Tiffanie
10
Pros:

Room was clean, beds were okay a bit firm but we slept good. Everyone was super nice!

2025-09-24 via Nuitee
O
Olivia
10
Pros:

This place is so quaint and unique. If you like old-fashioned architecture and weird-angled rooms, this is the place you need to stay. Affordable, friendly staff, quiet, comfy bed. I'd stay here again in a heartbeat.

2025-09-23 via Nuitee
R
Rich family
10
Pros:

Yes it’s an old property but the front desk was fantastic! Super nice people, incredibly attentive - this is what makes this place. Low cost, rooms were clean and you can’t beat the nice people who work here. Super easy check-in especially with our dog in-tow. Even the guests were nice. Easy to drive right up to the doors ,front or back, and unload. There is an excellent little diner for breakfast right up the block as well. I’d stay here again - if you’re looking for a totally renovated Waldorf, this isn’t for you but for the family for a few nights - go for it!

2025-09-21 via Nuitee
R
Robert partner
4
Pros:

The heat in the room did not work at all woke up and it was 60 degrees in room. Some cob webs on ceiling and dust on bed posts. The jacuzzi and staff were nice

2025-09-21 via Nuitee
T
Timothy
4
Bad stay
Pros:

The rooms are outdated and wore out. The staff was nice, but there was no coffee creamer for the coffee that I could find. They didn’t have a ice machine however the staff gave me small bags of ice. This place used to be a lot better when it was under quality in. They used to have a continental breakfast which they have no more but they still advertise it like they have it. Used to be a restaurant, but the restaurant closed down. I’d suggest getting continental breakfast back. Get an ice machine making sure there’s hot coffee with cream and sugar. Make sure somebody would want to run a restaurant there which would bring a lot more people in. I think at the rate they’re going on this place might not be open too much longer. I’ve stayed there several other times when it was quality and it was much much better!

2025-09-21 via Nuitee
S
Susan family
8
Pros:

The staff is nice. Clean rooms, quiet. Comfy beds

2025-09-21 via Nuitee
M
michael
8
Pros:

Staff was great. Some newer furniture in room would be nice, only chair in room was badly worn.

2025-09-13 via Nuitee
S
Susan family
6
Pros:

The people behind the desk could not have been nicer. But the lobby smelled like stale smoke and the property is run down.

2025-09-12 via Nuitee
N
Nancy family
6
Pros:

This was a inexpensive place to stay, we were just passing thru. No breakfast.

2025-09-11 via Nuitee
E
Edward J
10
Pros:

No comments at this time

2025-08-30 via Nuitee
L
Lynn family
4
Pros:

Desk clerk took 5 minutes to come out from behind wall to check me in. No apologies. Same thing happened last year too.
Property is old and unkept. The room is old and grungy.
Old musty smell. Hallways are dark and it felt unsafe.
We checked in early to drop of belongings before going to family event. Returned around 12:30 and we checked out at 6:00. Both my daughter and myself didn’t sleep.
On the rung in front of bed there is a stain that looks like dried semen. Wouldn’t return again.

2025-08-25 via Nuitee
T
Tamie family
6
Pros:

Bathrooms - mold in shower, toilet tank kept filling, no fan in bathroom, poor shower curtains. Old mattress. Blow dryer didn’t work.

2025-08-24 via Nuitee
M
Michael family
8
Pros:

Hotel in downtown of small town. Relatively quiet. No traffic sounds. Police station next door. Small coffee shop in walking distance. Convenience store/gas station also nearby. Room and bathroom were clean. Smelled a bit musty. Front desk employees are nice.

2025-08-11 via Nuitee
J
Jean-Paul partner
8
Pros:

Nous avons mon épouse et moi bien aimés l'accueuil chaleureux la chambre et l'hotel très propre et le lit vraiment confortable.

2025-08-06 via Nuitee