Dan Pelatenium

Hotels
•
Independent
10 (8 reviews)
3879 Al Aridh, Madinah, Al Madinah Province, 42314 , Madinah , SA
966-537694418

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Facilities

Front entrance ramp
Free WiFi
24-hour front desk
Luggage storage
Elevator
Television in common areas
Safe-deposit box at front desk
Smoke-free property
Wheelchair accessible parking
Braille or raised signage
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Good staff
Cons:
Unprofessional service
Room confusion and smoke smell

Categories

Cleanliness
10
Negative sentiment due to room smelling of cigarette smoke and issues with stocking towels.
Service
10
Mixed sentiment; issues with customer service but recognized staff as good and friendly.
Location
10
Not specifically mentioned but assumed to be convenient based on overall sentiment.
Room Quality
10
Mixed feelings; clean when available but experienced issues with assigned rooms.
Amenities
10
Not specifically mentioned; assumed average for the hotel type.
Value for Money
10
Value implied from overall clean and spacious rooms; still higher relative to issues faced.
Food and Beverage
10
Not mentioned in reviews; assumed standard quality for this hotel tier.
Overall Experience
10
Mixed experience with significant issues but some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:37

Property Description

Experience a welcoming retreat at Dan Pelatenium, where comfort meets convenience in the heart of Madinah.

Inviting Accommodations: Choose from our 30 thoughtfully designed guestrooms, each featuring complimentary wireless internet, private bathrooms stocked with essential toiletries, and a safe to keep your valuables secure.

Exceptional Amenities: Enjoy the ease of complimentary self-parking and a 24-hour front desk. Our hotel also provides a cozy common area with a television, ensuring you stay connected and entertained throughout your stay.

Prime Location: Situated only 15 minutes from the renowned Prophet's Mosque, our hotel is perfectly located near popular attractions such as Al-Rashid Mega Mall and Jabal Ahad Garden Park, allowing you to explore Madinah effortlessly.

Don’t miss out on an unforgettable stay – book your experience at Dan Pelatenium today!

Important information:

  • Couples wishing to share a room must provide proof of marriage.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

10
Based on 8 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
A
Abliz
6
Pros:

Clean and friendly staff, room is smaller and transportation is less convenient.

2026-01-08 • via Nuitee
A
Ahmid
4
Pros:

Staff so unprofessional,

2025-12-10 • via Nuitee
H
Halimo • family
2
Pros:

This hotel completely ruined my stay in Madinah.On the first day we checked in, the front desk gave us a keycard to the wrong room, and I accidentally walked into another family’s room. It was extremely uncomfortable and embarrassing.

When we were moved to another room, it reeked of cigarette smoke, and the smell immediately gave me a headache. I asked the front desk for a different room, but I was told the hotel was full and was advised to open the window and spray perfume.
On top of that, the room wasn’t stocked with any towels. When I called reception to request towels, they sent up only one small hand towel, which when I booked I selected three adults.I just hope they do better with customer service moving forward.

2025-11-24 • via Nuitee
M
Mohammed • family
10
Pros:

Clean and spacious rooms,

2025-11-09 • via Nuitee
S
Samir
10
Pros:

The room was very clean and spotless

2025-10-29 • via Nuitee
M
Mohamed • family
10
Pros:

The staff is very good and their room is clean

2025-10-08 • via Nuitee
H
Hawa
10
Pros:

Clean room

2025-09-10 • via Nuitee
S
SALLY
10
Pros:

Clean comfortable AC is good staff are helpful

2025-06-22 • via Nuitee