New Hotel Prince Palace

Hotels
•
Independent
4 (1 reviews)
New hotel prince palace, Mumbai, Maharashtra, 400070 , Mumbai , IN
91-9324983840

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Facilities

Free WiFi
24-hour front desk
Wheelchair accessible
Free self parking
Accessible shuttle
No accessible shuttle

Review Highlights

Cons:
Misrepresented booking
Dirty and poorly maintained facilities
Unhelpful staff
Overpriced for poor quality

Categories

Cleanliness
2.64
The hotel and common facilities were dirty and poorly maintained, with rodents in the room.
Service
5.61
The staff were unhelpful and dismissive when concerns were raised.
Location
7.65
Location is not explicitly mentioned, assumed to be adequate for hotel use.
Room Quality
2.6
Rooms did not match advertisement; poorly maintained with lack of basic amenities.
Amenities
2.63
Basic amenities were lacking; no toilet paper and poor bathroom facilities.
Value for Money
3.59
Charged much more than walk-in price, leading to poor perceived value.
Food and Beverage
4.64
Food and beverage not mentioned, assumed to be standard quality for this hotel tier.
Overall Experience
2.61
The experience was stressful and deeply unpleasant, leading to early departure.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:25

Property Description

Discover comfort and convenience at New Hotel Prince Palace, your perfect retreat in the heart of Mumbai.

Spacious Accommodations
Relax in one of our 150 air-conditioned guest rooms, designed for your comfort and equipped with modern amenities to ensure a restful stay.

Prime Location
Situated just minutes away from key attractions like the U.S. Consulate General and Jio World Convention Centre, our hotel puts you at the center of Mumbai's vibrant cultural scene.

Hassle-Free Parking
Enjoy the ease of free self-parking onsite, allowing you to explore the bustling city without the worry of finding a spot.

Experience the best of Mumbai with us at New Hotel Prince Palace, where your memorable stay awaits. Don't miss out—book your room now!

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

4
Based on 1 reviews
Cleanliness: 2.64
Service: 5.61
Location: 7.65
Room Quality: 2.6
Amenities: 2.63
Value for Money: 3.59
Food and Beverage: 4.64
Overall Experience: 2.61
J
Jacob
2
Pros:

Our stay at New Hotel Prince Palace in Mumbai was extremely disappointing and completely misrepresented on the Hotels.com app.

We reserved a room for three nights and paid upfront using Hotels.com vouchers, with the remaining balance of just over R1,500 paid on arrival. Upon check-in, hotel management stated that they do not accept pre-payment, despite our confirmed booking, and demanded that we pay the R1,500 again—resulting in us being charged twice.

The hotel looks nothing like what is advertised. The rooms and common facilities were dirty and poorly maintained. There were rodents in the room, which was alarming and unacceptable. There was no toilet paper provided, and the room had no window, something that was not disclosed at the time of booking.

The bathroom facilities were in very poor condition. The shower did not work properly, the shower knob was broken, and there was no hot water available.

The staff were unhelpful and dismissive when we raised these concerns. We were also shocked to learn that the walk-in price for a room at the hotel is only a fraction of what is advertised and charged through the Hotels.com app.

Because of the conditions, after the first night we had no choice but to leave the hotel and find alternative accommodation elsewhere, despite having already paid for three nights.

This experience was stressful and deeply unpleasant, particularly after paying in advance and arriving in a foreign city. We would not recommend this hotel and strongly

2026-01-08 • via Nuitee