Ambler Hotel

The hotel is new so nice. Growing pains for sure. Our friends room had ants. They gave them a can of ant spray and didn’t clean the room. We discovered you have to ask for housekeeping services. Nothjng in room indicted that. Not having a round the clock office open is challenging.

I have stayed at renovated motels in the past and I’ve had wonderful experiences so when I found this motel I thought I would give it a try. The photos of the property were beautiful and it seemed like a modern take on a retro design. Upon arrival my girlfriend and I were surprised to find the building facade to be different than what was posted online, a room that had dirt on its floors/tiles, paint chips in the shower, and a door that doesn’t quite fit its frame. When we arrived the property manager said that our room was getting a new door handle system so it would be a 10 minute wait which was no problem because we walked around. The motel is close to downtown but has some questionable characters in the surrounding neighborhood. When we went into the room we noticed the door didn’t seem very secure and felt uneasy. We decided to seek other accommodations. With this being said, I requested to get reimbursed for one out of our two nights because it seemed fair for everyone. Please keep in mind that we paid $345 per night for a total bill of $766 for 2 nights. They said that they wouldn’t reimburse us because they deemed the room ready. I spent WEEKS saving up for our stay and I feel like we were catfished. Our reimbursement request was denied but they gave me 50% my next stay- they already took more money from me than they deserve so that’s a hard no.

Was contacted by Jennifer (very nice) THE DAY before we were to travel 4 hours. She informed me that the room was unavailable because it failed inspection and had to move me to another hotel. Jennifer tried her best but the whole experience was very inconvenient. Was put into another much smaller room and much noisier hotel for the same price. I know her hands were tied and not her fault but after trying to contact hotels.com for day with no response I’m left very disappointed in the website that guarantees everything under the sun. I plan on staying at the ambler in the future because of Jennifer but probably will not go through hotels.com because of their empty guarantees

This property is not open and still under renovation. We were not aware until we arrived. Do not make a reservation through Expedia unless you’ve confirmed with the property that they are open