Holiday Inn Melbourne Bourke Street Mall by IHG

Hotels
•
IHG
7 (42 reviews)
296 Little Collins Street, Melbourne, Victoria, 3000 , Melbourne , AU
61-03-99688688

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Facilities

Free WiFi
Smoke-free property

Review Highlights

Pros:
Clean and tidy rooms
Friendly staff
Great location
Cons:
Issues with breakfast service
Communication problems with front desk

Categories

Cleanliness
7.46
Reviews frequently mention clean and tidy rooms, indicating good standards.
Service
7.93
Staff are often described as friendly and helpful, enhancing the experience.
Location
7.97
Multiple reviews note the excellent location, close to shopping and attractions.
Room Quality
7.42
Rooms are repeatedly described as comfortable and well-maintained.
Amenities
6.45
Amenities are adequate but not frequently highlighted in reviews.
Value for Money
6.41
General sentiment that value corresponds with quality, but some issues reported.
Food and Beverage
5.96
Some dissatisfaction reported regarding breakfast service.
Overall Experience
6.43
Overall sentiment reflects a good experience with some minor disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:18

Property Description

Experience the vibrant heart of Melbourne at Holiday Inn Melbourne Bourke Street Mall by IHG, where comfort meets convenience.

Exceptional Dining
Savor delightful meals at our on-site restaurant, showcasing the best of local cuisine to satisfy your culinary cravings.

Seamless Connectivity
Stay connected with complimentary wireless internet access available throughout the hotel, ensuring you can easily plan your adventures in this bustling city.

Prime Location
Situated just steps from Collins Street and a mere six-minute stroll to Melbourne Central, you’ll find yourself immersed in shopping, dining, and cultural experiences. Explore nearby landmarks like the iconic Bourke Street Mall and the historic Queen Victoria Market.

Don’t miss out on the perfect urban getaway—book your stay now!

Important information:

Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.

Check-in and check-out hours:

Property Policies

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7
Based on 42 reviews
Cleanliness: 7.46
Service: 7.93
Location: 7.97
Room Quality: 7.42
Amenities: 6.45
Value for Money: 6.41
Food and Beverage: 5.96
Overall Experience: 6.43
C
Coleen Esther
6
Pros:

Make sure the room is dust free or clean when customers check-in

2025-12-27 • via Nuitee
J
Jie • family_with_children
10
Pros:

Room is clean and tidy, nice service and stuff.

2025-12-25 • via Nuitee
L
Lei • family
10
Pros:

Good location, clean and nice staff.

2025-12-23 • via Nuitee
C
Craig
10
Pros:

Friendly staff, comfortable new hotel

2025-12-22 • via Nuitee
S
siong tuing • family
10
Pros:

Newly opened around August 2025. Great location and close to everything.

2025-12-21 • via Nuitee
A
Amanda • family
10
Pros:

Our room was immaculate, staff were friendly and helpfully and the food was wonderful. Location is awesome thank you.

2025-12-19 • via Nuitee
K
KWAI CHI
10
Pros:

客房乾淨，服務人員很有禮貌

2025-12-19 • via Nuitee
N
Nikita • friends
10
Pros:

The location was amazing, the whole place was clean and tidy. Absolutely perfect

2025-12-16 • via Nuitee
R
Rebecca
10
Pros:

Great location, wonderful and attentive staff. Rooms are comfortable and cozy with everything you need.

2025-12-13 • via Nuitee
M
Mercedes
10
Pros:

I was not able to eat breakfast

2025-12-11 • via Nuitee
M
Melanie
10
Pros:

Everything about this hotel was great. Location is fabulous, especially for shoppers! Great rooms, cleanliness, staff service and the breakthroughs room and buffet was lovely.

2025-12-09 • via Nuitee
E
Euan • partner
10
Pros:

Brand new hotel, very well presented, great location, staff and rooms.

2025-12-09 • via Nuitee
G
Grace
10
Pros:

Very clean and staff were friendly and polite

2025-12-07 • via Nuitee
E
Elizabeth
10
Pros:

I arrived and let me checked in early. Front desk staff were friendly and courteous. Neat and clean room. Very close location to the SB19 concert event.
Loved my stay with this hotel.

2025-12-07 • via Nuitee
A
ANXU • family
10
Pros:

Room was nice and clean, staff was very friendly and helpful. Location is great in the heart of Melbourne CBD and close to eateries, shops and attractions.

2025-12-02 • via Nuitee
D
David • partner
10
Pros:

Really great. Perfect location. Room is in great condition.

2025-11-26 • via Nuitee
S
Simon • partner
10
Pros:

Hotel was only 2 months old and spotless. Lovely staff, lots of nice touches to the room, very convenient for shopping and public transport.

2025-11-24 • via Nuitee
H
Hugo Ali • family_with_children
2
Pros:

Solicité un pastel sorpresa para mi esposa para la mañana siguiente a nuestro segundo día de alojamiento. La recepción me dijo que no era posible, enseguida acudí a cocina y el personal me apoyó y cobró el servicio. Sin embargo, el pastel no llegó y en recepción no sabían nada al respecto (hasta que llamé y expliqué la situación). La falta de comunicación y atención fue decepcionante por parte del front desk.

2025-11-24 • via Nuitee
T
TAEIN
10
Pros:

It's good. I think that room is very cleannand staff is very kind.

2025-11-23 • via Nuitee
T
Tracey • family_with_children
10
Pros:

Perfect location for CBD shopping! Just a few metres to the Bourke St Mall, but very quiet. The staff were lovely. There was a small problem with one of rooms, it was sorted out quickly with no fuss. The rooms are very nice, clean and super comfortable- I loved that they had two types of pillows on the bed to choose from. I will definitely be staying here again.

2025-11-23 • via Nuitee