The Fern Heaven on The Hills Hatgad-Saputara, Series by Marriott

Hotels
7 (2 reviews)
GAT No. 251, Nashik Surat Highway, Surgana, Maharashtra, 422 211 , Surgana , IN
91-9767769067

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Facilities

Free WiFi
24-hour front desk
Breakfast available (surcharge)
Free self parking
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Great location
Good potential
Cons:
Poor maintenance
Bad service

Categories

Cleanliness
4.89
The hotel has serious maintenance issues, especially with water during rains, indicating poor cleanliness.
Service
6.86
Restaurant staff was new and inexperienced, leading to a lot of wrong orders and confusion.
Location
9.9
Great location, but the property lacks adequate maintenance.
Room Quality
5.85
Rooms were poorly constructed with flooding issues, making them undesirable.
Amenities
6.88
Lack of staff near pools and poorly maintained amenities indicate a low score.
Value for Money
7.84
Given the poor service and conditions, the hotel does not provide good value for money.
Food and Beverage
4.89
Terrible dining experience with many mistakes in orders and food quality.
Overall Experience
8.86
The hotel has a beautiful location but suffers from significant operational failures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 17:41

Property Description

Experience a serene retreat at The Fern Heaven on The Hills Resort, where comfort meets nature's beauty.

Recreation Opportunities
Dive into relaxation at our inviting outdoor pool or explore the scenic surroundings that offer numerous activities for a day of enjoyment.

Amenities for Convenience
Stay connected with complimentary wireless internet access throughout the property, ensuring you can easily share your memorable moments.

Delicious Dining Options
Indulge in a delightful buffet breakfast available daily, setting you up for a day of adventure. Our 24-hour front desk and laundry facilities cater to all your needs, making your stay as effortless as possible.

Book your stay at The Fern Heaven on The Hills Resort today and embark on an unforgettable getaway!

Important information:

Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless internet access.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

7
Based on 2 reviews
Cleanliness: 4.89
Service: 6.86
Location: 9.9
Room Quality: 5.85
Amenities: 6.88
Value for Money: 7.84
Food and Beverage: 4.89
Overall Experience: 8.86
V
Vikram
4
Worst Maintained Hotel
Pros:

Worst place to go in Rains. Absolutely no provision of shade anywhere in property. No umbrella in hotel, reception area gets flooded near entrance as no shade , luggage also gets wet while bringing to your room. Rooms on 1st floor facing valley becomes like swimming pool, Room 506 half room could not use as was full of water, room 406 & 407 also has water coming from badly constructed window. When complained to reception was informed that water comes during rains nothing can be done.Very poorly designed Hotel as far as convience for guest is concerned.

One of the best location and worst maintained property and rooms. No staff present near swimming pool area, if you want towel for pool have to go to reception and ask as no staff anywhere around pool area.

Gym room also has no staff, Weeds & grass grown on edges of room near windows.

Restaurant staff is all new and completely clueless about serving. Had terrible experience during 1st day dinner (our package included BF & Dinner). As few guests, dinner buffet was cancelled and set menu was kept. Staff used to get wrong food every time we ordered. Got veg soup when we ordered Chicken soup, ordered vegetables from there set menu but different vegetables were served, Staff did not know name of vegetables they were serving, food was served in random order, salads served after main course, all salad were ice cold and seems cut and freezed many hours before, wrong ice cream served, wrong rotis served.

Please avoid during rains.

2025-08-01 • via Nuitee
M
Mitul
10
Pros:

Best in hathgadgh

2025-05-25 • via Nuitee