CozySuites - Penrose

Hotels
•
Independent
7.3 (4 reviews)
530 Massachusetts Ave, Indianapolis, Indiana, 46204 , Indianapolis , US
1-4697576150

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Pets allowed

Facilities

Wheelchair accessible
Outdoor pool - seasonal
Smoke-free property
Free self parking
Covered parking
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Clean
Safe
Cons:
Need more towels
Need more fobs for entry and elevator use

Categories

Cleanliness
7.41
Clean and safe.
Service
7.88
Standard quality for this hotel tier.
Location
7.92
Standard quality for this hotel tier.
Room Quality
7.87
Standard quality for this hotel tier.
Amenities
6.9
Need more towels and fobs.
Value for Money
6.86
Standard quality for this hotel tier.
Food and Beverage
6.91
Standard quality for this hotel tier.
Overall Experience
6.68
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 14:01

Property Description

Experience the perfect blend of comfort and convenience at CozySuites - Penrose, your ideal home away from home in the heart of Downtown Indianapolis.

Modern Accommodations
Our 20 air-conditioned rooms are designed for your comfort, featuring fully equipped kitchens with refrigerators and ovens. Enjoy your favorite shows on the 42-inch Smart televisions while reveling in spacious separate sitting areas.

Prime Location
Situated just steps from the Old National Centre and mere minutes from cultural hotspots like the Mass Ave Cultural Arts District and the iconic Monument Circle, you'll find entertainment and dining just around the corner.

Complimentary Amenities
Stay connected with our complimentary wireless internet access and take advantage of free self-parking for added convenience during your stay.

Don’t miss out on enjoying the vibrant downtown scene—book your stay at CozySuites - Penrose today!

Important information:

  • The seasonal pool will be open from May 01 to October 31.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

7.3
Based on 4 reviews
Cleanliness: 7.41
Service: 7.88
Location: 7.92
Room Quality: 7.87
Amenities: 6.9
Value for Money: 6.86
Food and Beverage: 6.91
Overall Experience: 6.68
C
Charles • family
8
Pros:

Clean and safe. Need more towels. Need more Fobs for entry and elevator use (at least 2). Instructions were cumbersome to read in the app.

2025-10-19 • via Nuitee
J
Joel • family
2
Pros:

Note, this is a self check in property. Had to go to their website and upload credit card info and photo of ID in order to receive check in instructions and access to the property. Inconvenient, given I use Orbitz to avoid these hassles, but not a big deal.

Here is the kicker - they never sent check in instructions. When I arrived, I called from outside the property. They still could not give me instructions on how to access the place while I was sitting outside.


Ultimately, they told me if I wanted to cancel, I could receive a refund. Not many options, since I could not get in. Very inconvenient that I had to find another place last minute. So I canceled. The next day they sent me a note saying that because I canceled less than 24 hours in advance, they would not give refund.


Orbitz was not helpful at all. They also do not stand behind their product and suppliers. They refused refund.

Ultimately, I paid for a night at this property and was never given instructions to access it. Only canceled because they would. It give me a room. Neither company will refund.

I recommend you book somewhere else.

2025-07-10 • via Nuitee
S
Sandra
10
Great suite, clean, modern, and in a great area!
Pros:

Excellent place to stay right across from the event center we were attending. Beautiful suite albeit a bit pricey. Plenty of restaurants to chose from within walking distance and parking in the garage was free. The only wrinkle was the “free parking” was $40. A quick call to customer service and it was decided we would pay the charge to be released from the garage and the fee would be refunded promptly. Less than a week and the refund is on the way. We will stay here again in a heartbeat for the positive experience and the efforts on our behalf to get the parking fee refunded. We highly recommend!

2025-07-01 • via Nuitee
J
Jessica • family_with_children
10
Pros:

Loved the pool area. Everyone we passed was so friendly. Apt had everything I needed to cook and even provided coffee so I didn’t have to go out to get any. Def will be back.

2025-06-12 • via Nuitee