Landing Midtown

Get in to the property was terrible they gave me like 7 code that did not work and I had to speak to four different people to just try to get in the building and had to download two different app finally got in to the property around 11:30pm and we arrived there at 5pm but once we finally got in the place was very clean the only thing that was wrong was the shower not putting out enough water pressure you had to almost be against the wall to be under the water but other then that it was a wonderful place just did not like the way I had such a hard time getting in and then I had to call four different time to speak to someone and was even late to something that was scheduled for a certain time that i still didn’t get in till 11:30pm

This was a very bad experience. Do not recommend. Check in os a nightmare. There is noone to help u. The code to our entry quit workings so i had to leave room unlocked all weekend. There is zero customer service . Had to take cold showrrs as we did not have hot water.

The property in the surrounding area of the property was pretty cool. I love the fact that you can walk anywhere in Birmingham and have a good time. This place was perfectly located close to the Coca-Cola amphitheater.

Definitely would use landing again

Consistently consistent. Clean and comfortable

Excellent!!!

The unit was just as pictured. Very nice apartment. Drains were slow in bathrooms and in the front bedroom, you could hear noise on the street during the night. Overall great stay. Door opening system takes some getting used to.

Great space and as described. Situated in a walkable area.

All good.

We loved having the space of an apartment. It was such a great stay and conveniently located to UAB!

The condo itself was amazing as was the pool area. Communication and accessibility to get in the building and room were god awful. In the two days we were there, I spent over an hour on the phone with IT and couldn't reach the manager of the actual condo. The Latch app worked for 5 minutes at a time before forcing me to troubleshoot. I probably changed the password over a dozen times in the two days just to get in the building or room. Super frustrating!

The apartment had no hot water for the entirety of the stay, and the water pressure was extremely low. I called the number provided and received a recording directing me to enter a maintenance ticket online. After that I did that, I texted the other number provided. I was told to run the water for a while to let it heat up. "That is how it is. Too many people running hot water" The water never heated up. I reported back the next morning, and again told to just let the water run. I send another text voicing my displeasure, and I received no further communication after that. This was my third stay with The Landing, but I will most likely never book with them again. Too bad too because otherwise this property would have received an excellent rating. I'm very disappointed at how this trip-defining problem was handled.

I liked the location, floor plan layout.
I didn’t like the open garage which didn’t make me feel safe after a homeless person was loitering.

From the beginning it was a total disaster! I only chose to stay at this property due to their advertising and beautiful pool area. That was not present in the building I was placed in. The property sent a message providing me information about saying that if I needed any help, “don’t hesitate to reach out to the onsite manager…”. Check in time is at 5pm. The “onsite manager” gets off at 5pm. I made several calls and sent messages. I got no assistance. I had to call the maintenance emergency number to get help. I arrived 15 mins prior to 5pm and didn’t gain access to the building or my room until after 6:30pm. At first glance, I began to feel better. Everything one would need was present. Then I closely examined things. There were dirty knives in the butcher block, the table was uncleaned, the carpet was black nasty, and the couch and throw pillows were filthy. I understand that everyone/company wants to be high tech and advanced but having to download apps to gain entry to the building and the rooms is ridiculous!!! It would be better to have the conventional guest desk with an employee present. Suppose someone’s phone dies while they are out? There would be no way to gain access to your room! There use to be a thing called customer service. When did customer service become the customer serving themselves? The only good thing about my stay was the size of the room. My daughter had her area in the den and I had the “bedroom”. Which by the way was in in front of door! YUK!!!

I liked that there was shopping nearby including a grocery store. Parking was great as well. Easily walk to food/stores. The apartment itself was great. Clean and had supplies such as detergent for the dish and clothes washer. Highly recommend!

The only thing that needs improvement is black out curtains for the main bedroom. But other than that everything was wonderful!!!

After figuring out how to open the doors on the property our stay was great. Secured building. Covered parking. friendly people. Very walkable to various restaurants.

Clean and well appointed. Just enough for the four of us.

Everything was great! The only thing that wasn’t perfect was the shower. Very little water pressure so showering was a little annoying. Otherwise, all was perfect!

Trying to find the building was hard. Did not receive instructions on everything until late. Upon arrival unit only had one(1) towel,1 hand towel and 1 dish towel and no wash rags for 4 people. Received extra towels very late on the last day staying at the unit. Very unsatisfied with response of people and rude people to talk to.

Convenient. And clean.

My dad had surgery and we used the apartment, and amenities during the week to rest and then for him to recoup a few days before driving home. Would definitely use again for personal, business or vacation!