Hotel & Spa Oceania Lille Les Augustins

Camera pulita e spaziosa, peccato mancasse il conditioner nel contenitore

I was on the 1st floor and there was no view at all. Room was quite small too and the coffee machine did not work. Overall, staff very friendly and helpful.

Top j’ai adoré merci

Good hotel, staff first rate and wanted to make stay as good as possible, some areas need finishing stairs wood work. Shower to die for loved it, would have in my house tomorrow.

Hôtel offrant de belles prestations, par contre malgré un contact téléphonique, la chambre ne correspondait pas à ce qui était convenu. Le ménage "aléatoire" (lits non faits, plus de papier toilettes). Et pour terminer, il était mentionné avant mon départ, le tarif du parking le plus proche à environ 15 euros la journée contre un tarif réel à 25 euros.
De gros efforts sur l'accueil à faire...

Hôtel très agréable et bien situé pour visiter la ville à pied. La chambre était très confortable, calme et parfaitement équipée. Seul le lit grinçait un peu.

It was a very nice stay at the hotel, the people were friendly and welcoming. Also the room was very clean even with the dog! Everything is on walking distance.

Nous avons passé une nuit à l'hôtel Oceania de Lille. L'hôtel, en plein coeur de ville et à quelques minutes des gares, vient d'ouvrir et offre de belles prestations en termes de confort des chambres et de calme. L'espace spa dans l'ancienne salle des coffres de ce qui était auparavant une banque est très original. Le petit déjeuner était tout à fait satisfaisant en ce qui concerne la variété et la fraîcheur des produits offerts.
Nous tenons à souligner la qualité de l'accueil par un personnel très disponible, devançant nos attentes et soucieux de nous offrir les meilleures prestations possibles. Un grand merci à eux et a elles pour leur gentillesse et leur prévenance.

What an absolute disgrace. We booked what was advertised as a beautiful, upscale new hotel, complete with high-end amenities. What we got was a construction zone masquerading as a functioning property.

From the moment we arrived, it was clear we had been misled. The building is still under construction—loud, dusty, chaotic, and utterly unfit to host paying guests. The spa? Nonexistent. The pool? Closed. The air conditioning? Barely functional. Construction workers and their equipment filled the halls, stairwells, and elevators—making basic movement a challenge.

The so-called “lobby” and “restaurant” looked like someone abandoned a project halfway through—stark, unfinished, and unwelcoming.

Our room? Paint-smeared floors, a missing door handle that made the bathroom a safety hazard, and basic amenities like the TV and fridge that didn’t work. We had to call for help multiple times just to get through our stay.

When we asked for compensation, we were offered free breakfast. That’s it. For the price we paid (in full, in advance), this was a bait-and-switch of the worst kind.

The only reason I’m giving this two stars instead of one is because the staff tried to be helpful (even when they couldn’t do much) — and the croissants were truly excellent. But that’s far from enough to justify the disaster we walked into.

This was recently opened and should not have been as they were woefully unprepared. It seems like they rushed to open to take advantage of the fact that Bruce Springsteen was in town and there were no rooms available. Rates were double for concert nights. The pool and spa were closed and the property is still under construction. Painting needs to be finished and scaffolding and ladders are on the property. While the rooms have several thoughtful design features there was no ability to adjust the temperature of the room and it was so hot that we had to open the window all night long. They were also unprepared for the number of guests at the breakfast as they ran out of items quickly and took a long time to refill. The worst part of the stay is that the only restroom available outside the rooms was FILTHY. The toilet was disgusting and the "hand towel" was a dirty bathmat.This hotel may have a lot of potential but at the pricepoint there are better options available.