Galaxy Hotel

Hotels
•
Independent
6 (3 reviews)
KN 25 St, Kigali, Kigali City , Kigali , RW
250-788389920

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Pets allowed

Facilities

Free breakfast
Meeting rooms
Full-service spa
Proposal/romance packages available
Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible
Free breakfast
Full-service spa
See all facilities

Review Highlights

Pros:
Helpful staff
Good central location
Cons:
Cleanliness issues
Inconsistent room quality

Categories

Cleanliness
3.89
Several cockroaches were reported, indicating significant cleanliness issues.
Service
7.36
Staff were helpful and promptly solved issues, though service was lacking during a large event.
Location
7.9
Very central location which enhances the overall experience.
Room Quality
4.85
Inconsistent room quality with multiple changes due to issues.
Amenities
5.88
Basic amenities provided, but issues with room conditions.
Value for Money
5.84
Mixed experience with value derived from service but marred by room issues.
Food and Beverage
6.39
Food quality was good, but service was inconsistent during busy times.
Overall Experience
5.86
Overall experience was average with a mix of positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:17

Property Description

Discover the perfect retreat in the heart of the city, where luxury meets convenience!

Relaxation Awaits
Indulge in rejuvenation at our full-service spa, offering a range of treatments designed to melt your stress away.

Sip and Savor
Unwind after a long day at one of our two vibrant bars/lounges, where refreshing beverages await your enjoyment.

Comfort and Convenience
Each of our 40 guestrooms comes equipped with a microwave, private balcony, and complimentary Wi-Fi, ensuring a comfortable stay while you explore the city.

Reserve your spot today for an unforgettable stay!

Important information:

  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:

Property Policies

  • Noise policy

    Noise-free rooms not guaranteed

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Pets allowed (no fees)

Location

Guest Reviews

6
Based on 3 reviews
Cleanliness: 3.89
Service: 7.36
Location: 7.9
Room Quality: 4.85
Amenities: 5.88
Value for Money: 5.84
Food and Beverage: 6.39
Overall Experience: 5.86
C
Carmel
10
Pros:

Very helpful staff. Changed my room to a lower floor because of the number of stairs.
Hot water and good pressure in the shower. Promptly fixed a problem with the TV. Very central location.
One night when there was a.large event at the hotel, the restUrant staff were less attentive and the meal took a long time to come, but otherwise food and service at the restaurant very good.

2025-11-01 • via Nuitee
Y
Yousri
8
Pros:

Bon hotel

2025-09-18 • via Nuitee
V
Verified traveler
4
Keep shopping around
Pros:

First we were put in a room without an AC, so we had to be changed. Then our second room started leaking in the roof and we had to be changed. Then in our 3rd room, my wife and I were given a room with 2 twin size beds instead of a regular one for 2 people. The food during breakfast was always lukewarm, and there were several cockroaches.

2025-08-29 • via Nuitee