hub by Premier Inn Edinburgh - Royal Mile

Lovely peaceful stay here, for a night at Festival Theatre. Clean, cosy room with a fabulous bed, I paid for a bigger room and still a great price. Good continental breakfast for £6. Definitely will return.

I am genuinely astonished that we were charged £158 per night for this hotel.
The room was disgracefully dirty. The carpet was heavily stained, clearly un-hoovered, and still covered in debris from previous occupants. The tub chair was filthy, the bathroom floor tiles were loose and missing grout, and the shower had black mould throughout. The blind was broken, and the AC unit was so caked in dirt that it was frankly a health hazard.

Every surface had visible dust, spills, or splashes. The overall level of neglect was shocking, and frankly an embarrassment for Scotland’s hospitality standards. A quick look at other reviews shows this is far from an isolated incident.

Even the cheapest hotels manage basic cleanliness, but at £158 per night, this level of filth is unacceptable. Premier Inn should be deeply ashamed to put guests in rooms like this.

Great location and perfect for a,stay over after a show have been a few times now friendly staff and great value breakfast lovely bar area so handy for the city centre and train

Just had a night at the Hub with my hubby. Got exactly what we paid for. Great location. Right next to the train station. Walking distance to everything else. Easy check in and out. We had a standard double. Compact but very clean. Apart from the overly stained chair. Lots of storage. Bathroom nice size. Comfy bed. We just wanted somewhere to lay our heads so this suited us perfectly. Only downside was no kettle. Only a free tea and coffee station down on the bottom floor. Which if you are on the fourth floor like we were was a bit of a pain going up and down. We would definitely the Hub again for short stays again if we knew we were going to be out and about all the time.

Overall, it was a very nice stay in a clean room in an excellent location. The hotel is located between City Center and Old Town Edinburgh so you have to option to choose your vibe for the day. Lots of great cafes and restaurants around to choose from. The room itself was very clean, had everything you could need and was very "high-tech". The bathroom walls and door are glass though, with only the bottom portion being frosted, so unless you are solo, things might get awkward. The food offered was minimal but decent. It was far too expensive for what you were getting however, a premade, reheated dish. I would definitely stay here again in the future and will probably recommend it to my friends and family who visit the area.

I stayed here for a couple of nights. You always know what to expect from them. Everything in clean room was as expected
Great location just a few mins walk from waverley station and the royal mile.
I had breakfast on my 1st day..for £6 it was good. Porriage, fruits, cereal and toast with various spreads. Tea and coffee available 24hrs day in dining area, though not even a kettle in the rooms
Overall i would stay here again mainly for the location, and a decent hotel.

We stayed here in October for part of my husbands 50th birthday trip. Location was great but that is the only positive thing I can say about this hotel. worst hotel I have ever stayed in !!
Sheets were stained and dirty, asked for these to be changed but weren't.
During the night the lights and aircon kept coming on. We would turn them off an after half hour or so they would be back on again. As most people know Scotland isn't a tropical sunny place. We both ended up with colds ! I also have rheumatoid arthritis which was impacted by the air con and put a dampener on our stay as I was in pain.
We tried to complain while we were there but there was 1 member of staff covering reception, check ins, restaurant and bar and the member of staff kept leaving our conversation to attend to other guests. We told him we would contact Head Office.
Contacted Whitbread (Premier Inn) head office who said they couldn't help as it was a Hub so nothing to do with Premier Inn and we would need to contact the hotel directly.
After several calls, emails, feedback forms we are still waiting for a response nearly a month after our trip.
Awful customer service ! Terrible DIRTY hotel !
Avoid at all costs unless you don't mind being treated like an animal !

The room was tiny. The ventilation was really noisy. No hot breakfast which I cancelled for the second morning as the selection was shocking. I was starving and had to go elsewhere to get some breakfast. Why would ypu have this type of hotel. I booked this one by mistake. I meant to book the one next door which I have previously stayed in

This hotel was very much central to all the fun things to do in Edinburgh. The room was clean and the staff attentive and friendly. Unfortunately, the WiFi was out and being 8000 miles from home without WiFi to contact family and friends was a bit painful. The room controls for lights and such were also kinda confusing, albeit, very sleek and modern. It didn’t seem like there was a way to turn on a light in the bathroom without lighting the entire room and disturbing those sleeping. Overall, a very nice hotel and would recommend (assuming the fix the WiFi).

If you like a friendly clean value for money hotel this isn’t for you.

Despite booking and paying for an early check in the process took about 20 minutes due to only have one staff member of duty who seemed to be having to juggle all the front of house jobs himself.

As you’ll see from my pictures the room was pretty dirty. I’d go as far as say it’s the dirtiest hotel room I’ve ever stayed in!!!
The mural of the wall is literally covered in dust and has clearly never been dusted. The carpet is covered in marks and stains and the bathroom is exactly the same marks dust and questionable stains everywhere.
If we didn’t absolutely need to stay here we’d have packed up and gone home.

The noise level in room overnight was also terrible there a fan that runs blowing constant air into the room and everyone you open the bathroom door a noisy extractor fan tickets in a runs for 10 minutes. You don’t even need to put the light on for this to start.

After we came back from the theatre we wanted to grab a quick drink in the hotel bar before heading to bed however staff advised there was a problem with the till. He sought a supervisor who came but couldn’t get the till working either so rudely said it wasn’t possible to purchase any drinks or snack. We asked if these could be added to our room and he replied “ no we don’t do that”. So much for customer service.

I’ve stayed at many Premier Inn hotels including the Hub brands over recent years and I’ve never had as poor experience as this.

£175 for a night is an absolute joke and we will never stay here again.

Hotel is well situated just off the royal Mile with shop close by for essentials
The downstairs is nicely laid out with free tea/Coffee available. Rooms are small but adequate. Only downside is room service as in cleaning! Didn’t see anyone near our room for 4 nights 5days. Beds small but comfortable.

Recently stayed at the Hub. Checking in and out was simple. The staff were friendly and helpful. The room was clean and tidy. Had a good range of food and drink for breakfast and throughout the day.

Great experience. Would definitely use this hotel again.Great service, clean and comfortable. Enjoyed this stay from start to finish.

The rooms at The Hub are WAY BELOW the normal standards I expect from the Premier Inn. The carpet was very stained, the duvet cover didn’t fit, the lack of a window made the room claustrophobic, and the noisy air con made sleeping a challenge. I certainly won’t be staying at a Hub like this ever again, as it wasn’t good value for money

I can’t rate this hotel very highly—the only real pro was the location, as it was great for getting places. However on the first night our room had very loud bubbling and hissing pipes. We spoke to the manager about this and he tried a few things but honestly didn’t seem to know what he was doing, as he kept blaming it on the air con when it seemed clear to me it was unrelated since turning the air con to our room completely off didn’t stop the noise. They didn’t move us to another room as it was full apparently, didn’t give us any kind of money back, only gave us breakfast in the morning free which was better than nothing. The next day they were able to move us into a new room, which thankfully had no noise. But after sleeping there a night we needed the room cleaned. they don’t do this automatically and you have to ask at the desk, which we did, but when we came back to the hotel they clearly had not been in the room and had only left fresh towels outside the door, which is not something we needed—we needed bins emptying and fresh sheets but were forced to sleep on ones with a stain.

Lovely, friendly, helpful staff. Great location. The room's carpet and chair were both really badly stained. Heating was not easy to adjust, and air con was noisy, so I had a choice - no sleep because I was too hot or because the air-con was too loud. Bedding didn't fit and mattress topper had a hole in it. Not cheap, so Premier Inn really should do better. My first stay in a Premier Inn, not entirely sure I will stay in one again.

Spiste ikke morgenmad på hotellet

The room was a little bit larger than a math box, not roomy to be comfortable. The room service staff provided only one towel for two of us. The toilet paper ran out. There was no paper tissue (Cleenex type) provided. The room was very dusty, so the toilet paper was used to clean up the area we used to leave personal items. The room carpet did not show it was vacuumed properly. BAD!

The rooms are quite compact, well designed, but be aware of size. We did not think of the dimensions ahead, and were not expecting to have to climb over each other to get in or out of bed.

breakfast was simple and adequate. Our room was efficient and very small, but the bed was good.