Heritage Inn Cartersville

Great bed

Pool and price

This place is a dump and not worthy of being a part of Hotels.com

Front desk is very helpful

No wi-fi room never got cleaned and my door was left unlocked and I am on a walker so it kind of sucked here.

Property very rude to customers. Disrespectful to veterans. Hidden Deposit fee's. Property will not refund your money if you don't want to stay there after you realize that they are full of drug addicts and not safe. Motel is dirtier than any Motel I've stayed at in the state of Georgia. Do not waste your money or safety stay at this location .

Dark. Filthy

No wash rags no tv

Good

Roast nasty

They are cleaning up the outside. Room was to have a kitchenette. The stove was two electric burners. That was not plugged in not was the cord long enough to do so. The hot water took 10 mins to get hot, which didn't last long. Thankfully it is summer time. Winter would have sucked.

Its greatno problem

Good

Very friendly family oriented staff.

Clean

the housekeeper was very nice, i hear she has some healt problems they call ambulance, i hope she continue ok,, my bless to her, pleasure to stay on this hotel twice in one month

nice for price they are doing renovation //i hope the price to do not increase to much.

we booked our room online, when we arrived several hours later the hotel said there was no record of our reservation. we showed our confirmation, staff said they must have a fax from expedia to accept it, we could not get anyone from expedia to answer the phone, so i had to pay a higher price for the same room just to get to use it.

Basic hotel good price. Good nights sleep on a road trip from Florida to Ohio .

We came for a music festival and this was the closest and cheapest option. The pictures looked nice and the pool looked promising. As we arrived I was charged extra fees that were not mentioned on Expedia and was told "it's taxes." I did the math. It was not taxes. I was tired and after several hours of driving I didn't feel like arguing and let it go. Then we get to our room and it was surrounded by men staring at us, which was uncomfortable. We asked for a different room, as we did not feel safe. Ok, fine, no problem. Walked into the room only to be greeted by poor lighting and cigarette smoke. The walls had holes, the towels were rough, even the fixtures were falling off. Then I check my bank account only to realize that I was charged twice for my room... at check-in. That was a whole ordeal that I'm still dealing with. The place was under construction, so no pool. Luckily, we weren't around most of the time so we did not care, but it would've been nice to have that notice written on the site somewhere. We had a gentleman walk into our room at one moment dazed and confused! We could not get out of there fast enough. I had handed my key in at check-out to the employee outside of the lobby and left only to receive a call HOURS later to confirm if we had checked-out. Unbelievable. Bottom line, dirty and unsafe. Don't risk it. Just stay away!