hub by Premier Inn London Tower Bridge

We have stayed at this London hotel previously, so this was a repeat booking. On this occasion:

Good -
Staff all very friendly and welcoming.
No delays in checking in.
Clean and organised room on a quiet floor as requested.
Excellent views over the Thames and of the Shard.
Complimentary instant coffee and teas on arrival and between meal services.

Needs Attention and Improvement -
Breakfast was most disappointing - please improve and extend range of hot food offered.
Coffee served at breakfast could be higher quality.
Had to request more pillows and sufficient towels for my other guest from reception.

Excellent service. Great value.
The team surprised my son on his birthday by decorating the room with balloons and giving him a card and a box of chocolates! Very kind.

The room was a lovely space for what we needed for our stay, the room was very clean and was provided with a comfy bed which gave me and my partner a well needed rest after a long day out, the service was very helpful when we asked questions and very polite. would definitely recommend visiting, will be coming back 😊

Excellent value for money.
Ample sized room for one person (in fact a giant bed compared to some hotels).
Breakfast was ideal. Just fruit, cereals and pastries but lovely warm service.
You would pay much more and get fewer smiles!

TV didn’t work so had to swap rooms but staff were great in sorting and very apologetic. Location was fine for my purpose but no chance to explore. Some chain restaurants nearby which was a bonus. Breakfast was good and the lady that was serving was so lovely. Hub rooms are great for single people, not sure for a couple as snug. All in all suited my needs and would stay again if needed a hotel in the area.

Great location. Nice and comfy. A lot of money IMO but competitive rate nonetheless. Three of us stayed with work and walked to a restaurant near by and had a drink back at the hotel.

great location and have stayed here many times in the past - however, quality of the room on this occasion was very poor - room 117 - terrible damp smell in corridor and rotted skirting suggested serious - black mould in shower, broken window blind cord just discarded on ledge. Dingy and depressing view of filthy courtyard with piles of hotel rubbish. Now looking for somewhere else to stay next time I’m in the area.

Friendly staff and very convenient location:

Poor breakfast, room cleaning was not done . Carpets filthy

My husband and I stayed for 2 nights on 27 & 28 September and found the small cabin very comfortable (we are used to being on small boats). The bed was very comfortable, we slept better than at home!
Best of all we found everyone who was working there to be welcoming, helpful and a couple of your staff went out of their way to help us.
Special thanks to Imon and Ilanora. We will stay there again next time we are in that area.

Before coming for our 3 night stay, I emailed requesting an accessible bed from both sides as my wife had injured her knee, I also tried my luck at requesting a window in the room as previous times we have visited we didn’t get one.
All I can say is wow and thank you.
We were given a free upgrade to a king size bed and a window displaying fantastic views of the Thames, HMS Belfast and the Shard.
The room was spotless and the staff were so polite and went out of their way to help us.
The hotel chain should be proud of the hard working staff.
I would highly recommend to anyone visiting the Capital, everything is within reach and the location is perfect.
Thank you.

Wonderful warm welcome on arrival and every time after staff could not have been more pleasant and helpful than they were.
We were also upgraded to a larger room with a lovely view of the shard and could see a bit of the Thames between buildings.
The room was sound proofed from the traffic noise which was a pleasant surprise.
But as mentioned first in this review the wonderful staff are a credit to Premier Inns and made us truly feel at home.

Das Hotel hat eine gute Lage! U-Bahn in der Nähe das in London sehr praktisch ist! Frühstück ist wirklich nur Continental keine Wurst oder sonstiges! Das Personal sehr freundlich und sehr bemüht! Die Zimmer zweckmäßig wurde nur leider nicht gereinigt auch wie ich es vormittags angesprochen hab ! Hotel ist ok würde es aber nicht mehr buchen!

Breakfast limited to a yogurt and a muffin

Ubicación perfecta, desayuno correcto, quizás un poquito más de variedad estaría bien.

I visit London regularly and always stay here, the location is excellent, the rooms are clean and comfortable but the staff make the place. Always a warm welcome and they can't do enough to make your stay a good one :)

Adoramos! Super localizado, limpo e perto da estação.

The rooms extremely small. They are not made for 2 people.

Convenient to Royal Mile without the fuss of the RM. Breakfast could be better. Get some bananas and croissants.

customers should be warned .
we arrived to find no rooms, we had checked in the night before on the app
but it makes no difference
we were given a room in the basement (-1)
no windows and now find we can't contact premier inn to complain.
so my advise be careful when booking