hub by Premier Inn London Tower Bridge

Booked this hotel for a night match of Tottenham. Premium plus room was just as expected. I was pleasantly surprised by the excellent connectivity of the location to central London. The overall area is being gentrified and there are growing decent options for a quick bite around the hotel.

Comfortable location, cleanliness, comfortable bed, excellent breakfast, Quiet and well air-conditioned. Good valute for money

The location is great, right next to the metro. The room was clean and comfortable. The bathroom was also great. The shower pressure was a bit low, but it worked. The breakfast was normal, as you'd expect from a Premier Inn, but it's not my favourite (not a fan of English Breakfast). Good value for money.

We have stayed at this London hotel previously, so this was a repeat booking. On this occasion:

Good -
Staff all very friendly and welcoming.
No delays in checking in.
Clean and organised room on a quiet floor as requested.
Excellent views over the Thames and of the Shard.
Complimentary instant coffee and teas on arrival and between meal services.

Needs Attention and Improvement -
Breakfast was most disappointing - please improve and extend range of hot food offered.
Coffee served at breakfast could be higher quality.
Had to request more pillows and sufficient towels for my other guest from reception.

Some things should be better: cleaning room (table never cleaned), one lift out of service for 5 days (all the stancy, but there was only one working). Buffet for breakfast with not so much to choose but food fine. Personel some of them kind and anothers not so much... Hard to speak for non english speakers... The best: price for family room y de subway just in front to connect with all entire London.

Can anyone please share their experience with some building works and noise disruption? We are due to stay December and iv received an.emaul letting us know about some noise disruption during the hours of 8am to . Would appreciate any feedback. Thanks

Outstanding customer service, great value and comfy premiere plus room!
Did not get to eat anything due to our schedule but the hotel restaurant seamed packed during dinner time.

Friendly staff, quick check in and staff very friendly and accommodating
It's right by the station so that's very handy, there is a lovely pub 10 minutes from hotel and retail park on the other side of the road

A good place where to stay for a budget short break, near the tube station, restaurants and bars.
Good breakfast! Should improve the cleanliness of the rooms.

Excellent location. Hotel staff are lovely, hotel clean, breakfast was lovely, will definitely use again, good price especially for the London area

Having been let down by another hotel nearby, we booked in last minute. All the staff on duty were extremely helpful and friendly. The room was very clean and comfortable. The food in the evening and at breakfast was delicious. Perfect in every way!

I had a nice experience during my recent visit to London for work. Overall it is clean and relaxed. Staff was helpful especially Ulando, Sahil and Pinki.

My Birthday stay had some notable highlights and serious concerns.

On the positive side, the BED was comfortable and the rooms were sparkling clean. The housekeeping staff clearly does an excellent job. However, several issues significantly detracted from the experience:

Security Interaction: Firstly, the security staff at the gate needs customer service training. They were rude and shouted at us ("press the buzzer once") after we waited over two minutes for a response. A simple, polite instruction would suffice.

Family Room Size: The room allocation for the family room was very small, making it difficult to move around.

Safety/Access: Most importantly, there is no designated drop-off or pick-up location for guests. We were forced to park and load/unload on the main road, which felt incredibly unsafe. A stopping/drop-off zone is essential for guest safety and convenience.

In summary: The accommodation itself is clean and comfortable, but the front-end guest experience (security rudeness) and dangerous logistical issues (no drop-off zone) must be addressed immediately.

Great stay, easy check in and polite staff! The price was great for November, the rooms were clean and the breakfast buffet was delicious.

Had a lovely stay at this hotel. Convenient location and clean rooms, surprisingly powerful ac. Zena on the reception and then in the restaurant was excellent, welcoming and helpful. All team members we met were attentive and friendly. Thyme restaurant is cozy and meals were good.

Stayed here as we were attending a concert in the nearly Apollo centre and the location was perfect for that.

The hotel is conveniently located to the Hammersmith underground. We were in one of the premier plus rooms which was excellent. The room was spotless, the bed was super comfortable and it was nice to have a Nespresso coffee machine.

The only downside was the check-in. We arrived at 1430 and there was no way we were allowed to check in until 1500. Come 1500 there was a long queue of folks waiting to check in, causing some stress between customers and staff.

Overall, this is a comfortable, clean hotel in a good location.

Comfortable beds, all very clean, staff friendly. Breakfast not so good. Wi fi sometime great sometimes worst. Hotel is at ok place and pretty safe neibourhod

Excellent service. Great value.
The team surprised my son on his birthday by decorating the room with balloons and giving him a card and a box of chocolates! Very kind.

An excellent hotel located very conveniently near the Eventim Apollo and two underground stations. The reception staff were very friendly and eager to help. The room was also extremely clean, had good facilities and the bed was very comfortable. The price was quite low considering the high quality of service. I would visit again.

Stayed here for one night on a weekday. Found it to be nice and clean and adequately served the purpose. The room smelt fresh on arrival and throughout the stay, and the carpet and furnishings were clean. I liked the hotel, the fact that it was clean and fresh and that we were able to pay for an early check in at 11am. I'd definitely stay again.

Here's the details in more depth: The bedroom had a lounge chair with cushion and footstool, which we appreciated. A desk area with kettle and coffee maker (we're not in to hot drinks, so no comment). In the mini fridge there were 2 small bottles of sparkling water - nice touch but shame it wasn't still. There were plugs and USB sockets either side of the bed and of course ample plug sockets in the desk area. Air con worked well. I think the TV probably only had basic channels but didn't watch it. Below the TV was a long padded stool for putting stuff on. An iron and ironing board were provided, as was a hairdryer and stool in a separate area opposite the bathroom (spare plug socket next to hair dryer). Couldn't get the hairdryer to work but reception said something about there being a sensor somewhere on it? 5 coathangers were provided in a hanging area (no doors to it, one shelf above, but no drawers anywhere). 3 hooks on the wall in the hallway. The bathroom looked all fresh and new, as you'd expect in a new hotel, with a walk-in shower, bath mat, and hand wash and combined hair/body wash were provided in large bottles attached to the wall, plus another bottle of hand wash by the sink. No heated towel rail. The bath sheets are a good size but you only get one hand towel.

The hotel has 4 lifts and 9 bedroom floors, with access required by room card to get through the doors that lead to the lifts, which is reassuring from a security point of view. Our room looked onto another building with a very slight road view if you craned your neck to one side, but there was a net curtain and we didn't expect a view. The hotel is not in a picturesque area, but we knew to expect this. Nice blackout curtains and comfy bed but only one pillow each though it worked out fine. It was quiet in the room - no noise from adjoining rooms.

We had the cooked breakfast, which was fine. Lots of tables to choose from. 

For info, if you're thinking of treating yourself to a taxi from Waterloo station to this hotel, ours cost £45, as the traffic was so slow (between 11am and midday on a Monday). The Eventim Apollo is approx 7 mins walk from this hotel, so it's an ideal hotel for those attending concerts, and quite a few attending the concert walked back to this hotel at 11pm afterwards. Hammersmith tube station is about the same distance and there are a number of shops inside the station entrance, including small Tesco & Sainsbury's, McD's, coffee shops, and others. Next door to the hotel is a M&S Food at a filling station.