Citysteps Hotels Newcastle West

Hotels
•
OYO AMER
8.3 (8 reviews)
157 Elswick Rd, Newcastle-upon-Tyne, England, NE4 6SQ , Newcastle-upon-Tyne , GB
44-2039616450

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Facilities

Free WiFi
Wheelchair accessible
Front desk (limited hours)
Casino nearby
Change of towels (on request)
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Clean room
Friendly staff
Good amenities
Great customer service
Helpful staff
Cons:
Dirty room

Categories

Cleanliness
6.34
The room itself was dirty.
Service
9.31
Friendly staff and great customer service experiences.
Location
8.85
Standard quality for this hotel tier.
Room Quality
7.8
Could use a bit more storage (hooks and shelves).
Amenities
8.33
Good amenities were noted.
Value for Money
8.29
Standard quality for this hotel tier.
Food and Beverage
8.84
Standard quality for this hotel tier.
Overall Experience
8.61
Overall enjoyable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:40

Property Description

Experience the perfect blend of comfort and convenience at Citysteps Newcastle West, nestled in the heart of vibrant Newcastle-upon-Tyne.

Inviting Guestrooms
Make yourself at home in one of our 26 well-appointed guestrooms, designed with your relaxation in mind and equipped with complimentary wireless internet to keep you connected throughout your stay.

Prime Location
Located just minutes from iconic attractions like St. James' Park, the Mill Volvo Tyne Theatre, and the scenic Quayside, our hotel offers easy access to the best of Newcastle’s entertainment and culture.

Friendly Service
Enjoy personalized service during our front desk’s operating hours, ensuring you have all the assistance you need for a seamless stay.

Don't miss out on your ideal getaway; book your stay at Citysteps Newcastle West today!

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.3
Based on 8 reviews
Cleanliness: 6.34
Service: 9.31
Location: 8.85
Room Quality: 7.8
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 8.61
S
Sean • friends
10
Pros:

Recommended if you want somewhere to stay for the night. Clean. Friendly staff. 25 min walk from main city centre/arena’s ect. Quiet area. Only bad thing for me was a room for 4 people and there was just 1 plug socket. 4 of us having to take turns to charge phone. Need more , not really ideal in 2025…

2025-10-12 • via Nuitee
S
Shadrach E.
10
Pros:

Clean room, friendly staff and good amenities

2025-09-14 • via Nuitee
S
Shadrach E.
10
Pros:

It was my first time at Citysteps and I really enjoyed my stay. Great customer service experience. I look forward to my next stay at the hotel ❤️

2025-09-03 • via Nuitee
K
kayleigh
10
Pros:

staff were lovley so helpful and very acomodating

2025-07-18 • via Nuitee
J
John
2
Dirty room nice staff
Pros:

The woman was very nice showing us the room however the room itself was dirty

2025-07-12 • via Nuitee
O
Olivier • family
8
Pros:

Very clean. Could use a bit more storage (hooks and shelves), especially in the bathroom.

2025-07-06 • via Nuitee
B
Brooke • friends
10
Pros:

Had a lovely time, got upgraded and the rooms were lush very clean and big. Would definitely stay again, thank you!

2025-06-12 • via Nuitee
E
edward • family
10
Pros:

great place, will recommend to anyone

2025-05-16 • via Nuitee