Grand Resort & Residences

The rooms were clean and modern. I booked two luxury queen rooms. When I arrived they tried to downgrade one of my rooms. I assume they didn’t have two of the rooms I booked available, so one room was upgraded and was absolutely lovely. The rooms were clean and comfortable.

The other downside is the hotel is connected to a casino and one of the rooms was right above the casino who had music playing loudly and it was disturbing. For an upscale hotel you would think that they would have more soundproof walls.

Belize is a very humid country so it would have been nice of the hallways were air conditioned. It was very stuffy and uncomfortable while waiting for the one small elevator.

The staff were friendly, but not very responsive. The telephone in my room didn’t work so I ordered room service through WhatsApp. The message wasn’t read or responded to for over 30 minutes. I received a response after I came downstairs to place my order.
Additionally, staff didn’t really assist my travel companions when they requested to change rooms because of the music coming from the casino.

Clean room; friendly staff

Clean room and great helpful staff.
I would prefer better dining options

The rooms were very clean, staff was amazingly friendly and polite each day. Always smiled and maintained professionalism. Made sure we were safe and offered tours that were friendly and safe. I will definitely be back next year April. It was 10/10.

Our stay here was perfect. Will stay there again and again. The staff was beyond amazing and extremely professional. The facility is beautiful and the rooms are great. The beds are really comfortable. We also absolutely loved the Chinese food menu. Ate at the hotel restaurant on several occasions because we loved the taste, and it was very convenient.

Definitely recommend.

Property is very nice. Customer service on point. Very clean. Only issue was mosquitoes when in the pool or by the outside bar

Is very safe and friendly

It's quiet, although it's next to the highway it felt tucked away and secluded. The river is right there which makes if serene, overall the staff was great, very friendly, and service was great. 10/10.

The hotel will be so much better after all renovations are done. Also it’s in a bad location. Not walking distance to anything

The staff was friendly and the property is very clean. It’s a 5 minutes taxi ride from the international airport. Unfortunately, there is no airport shuttle. My taxi ride was $30 USD from the airport to the hotel which is a scam! That’s the standard cost per the hotel front desk. The hotel is directly next to a highway. My view was a bridge. There’s no beach! If you’re into gambling there is a casino attached to the hotel. I highly recommend that you spend the extra money to fly to San Pedro to enjoy yourself. Thats what I did and it was a great experience!

Amazing service

Customer was the best I ever experienced i will be back

My family and I enjoyed our stay! Clean , comfortable. We enjoyed the breakfast too! Will definitely stay again!!!

Great place
Just don't like Only choice on Saturday night is the Buffet they end the regular menu at 5 I don't like buffets should tell the Guests

The hotel is nice and the staff are very friendly. Pool area is beautiful but you can’t enjoy it because the bartender thinks the music has to so loud you can hear it from two blocks out. He refused to turn it down even though we were the only ones out there. So pool was out. Food is not on par for the price I highly recommend eating at a restaurant outside the hotel. Water pressure is poor in the shower and didn’t drain for hours after you shower. Very unusual for a new hotel. The guy at the door opens the door for you when he is not on his phone so most the time you open it yourself. Other than that I would say I would not recommend this hotel.

Construction still not completed but a beautiful new property!! Pool is lovely and overlooks the river

Beautiful property with extremely nice staff love their customer service

Great new hotel!

This is a newly opened resort. It's modern, clean, friendly and helpful staff (Marlene). The restaurant food is good and the drinks not bad. Infinity pool is great but no GYM as yet. The area view is good. The casino is not as good yet. This was a good stay.

Nice room and facilities. Clean. The sink pressure was excessive.