The Ridge Hotel - Manitou Springs

The room was exactly what we needed. It was clean, affordable and close to the incline. Elizabeth was a great host.

Room was very clean and spacious. Staff was friendly. Their was air conditioning and heat in the room. The fridge was bigger than I expected and their was a microwave. As well as a dining room table.

The staff was incredibly helpful and sweet!

I felt good the moment I walked in! Staff very friendly!

The new management has lifted this hotel, in the best location in Manitou Springs, to another level. It is just perfectly simple and clean, with Uber friendly staff. Plenty of parking and the view is magnificent. Right on the bus lines and close to EVERYTHING!

Large room, Clean. The security of the door to the room was in question as you could see from the hall into the room with the door closed but it did lock with a deadbolt. No extra locks for once you are in the room to keep others out like all other hotels. It is evident that there has been recent improvements to this property.

The staff was awesome so I’m sorry to leave a poor rating as it’s not a reflection of them. The volume button was busted on the tv, there was mold in the bathroom, you could literally see outside through the gap next to the AC unit (which was obnoxiously loud, like a seat over the engine of an airplane), there was exposed copper wire on the light fixture, everything was plugged into a surge strip presenting a fire hazard, cold tile floors throughout, the pillows were about an inch thick and they had no extras, and the 2 beds in the room were completely different. One was a pillow top memory foam mattress while the other one was a 4-inch thick crappy spring mattress that barely sufficed for a crib mattress. The bed rolled when you moved and squeaked if you so much as lifted a finger, keeping us up all night. Our backs are in serious pain. Yes the room was cheap, but it needs some serious TLC. Again, the staff was super nice, the room though was pretty terrible.

This is an older property that needs updates. It was perfect for what we needed after 2 days of camping—a dry bed and a shower! Beds and Staff was very nice and helpful.

I booked a room at The Ridge Hotel last minute since I had a sunrise photoshoot at Garden of the Gods the next morning. The price was fair for a quick stay, and I knew I wasn’t booking a 5-star property.

When I arrived, I was greeted by Elizabeth at the front desk, who was incredibly kind and helpful. She answered my questions about where to grab a quick bite and even looked up some info on Garden of the Gods for me. Her friendliness and welcoming attitude were the highlight of my stay.

That said, the cleanliness of the room left something to be desired. There were crumbs left on the small table, black hairs on the sheets and in the shower (I’m bald, so I know they weren’t mine), and a few dead bugs on the window sill. Nothing major, but noticeable enough to make me wish the room had been cleaned more thoroughly.

Overall, the stay was fine for the price and convenient for my trip. With a little more attention to cleanliness, this could have been a much better experience.

Good

Good location right in Manitou Springs, but def get what you pay for.

This hotel has everything we need with things to do nearby and a very friendly staff. I would definitely stay here again.

The hotel was very humid and had a weird smell. Just seemed like the hotel was just put together with used peices from other hotels. No services like ice or even cups in the room. Plugs in inaccessible locations. Not worth what i paided for.

Staff was amazing. Room was clean and functional. The view from my widow was another building and its roof which had wasps building a nest there so I couldn't have my window open, but that's not this hotel's fault. Beds and pillows were a little harder/more firm than I'm used to, so that's the only reason I scored "comfort" as 4 instead of 5.

Hotel staff was super friendly and did their best to be accommodating! That said, the hotel it stuff wasn't super clean, it wasn't swept very well. The whole building smelled of smoke. The beds weren't very comfortable and the pillows were barely a pillow, basically as thing as the sheets. The air unit in the room was also very dirty.

Like

Good

This place has potential. I understand they are under new management but the reason I decided to stay here was the swimming pool and price. Here is what I encountered.

They had a pool but apparently the pump went out. I would have understood this but why advertise a pool and not have a working pool? Very misleading and disappointing.

After I checked in, I asked where to find the ice machine. Well due to renovations, there is no ice machine. I can go buy my own.

The room I stayed in was newly renovated but the curtain didn't close all the way to the bottom and there were 2 flood lights across the parking lot shining into my room.

The bathroom was small and the toilet was wobbly.

I may give this place another shot in about a year in hopes they are done renovating. I know I had other choices but I booked this earlier in the day and it was clear there would be no refund for canceling. I still think the false advertising that they had a non-working pool is very deceiving.

No Kleenex, Tv half worked, office did not open til 9, beds were hard and metal sticking out. No coffee pots or any way to get coffee . Coke machine broke. Price to high for what we received.

The front desk people are very friendly and helpful. The hotel needs some renovation. It located at a noisy street but it's near to all attractions.