hub by Premier Inn London Westminster - Saint James' Park

I will never stay at any hotel of this chain again due to their poor attitude toward guests’ belongings and their terrible customer support.
I left behind an expensive piece of clothing at the hotel — when I got home (a 2-hour train ride away), I went through all my luggage and couldn’t find it. I am 100% sure I forgot it at the hotel. The support team told me over the phone that nothing was found in the room. My written request asking them to look for the item received no response at all. I have no idea how it could have disappeared, but the fact remains: I can no longer trust that my belongings won’t go missing during cleaning, for example.
Therefore, unfortunately, I will have to stop using this hotel chain to ensure the safety of my personal belongings.

Absolutely perfect for a weekend or overnight stay in london. Great price and well located. Only niggle is that breakfast seemed a little short staffed, slow topping up supplies

Very good location in pleasant, silent district, very close to underground stations West Bromton (5min) or Earls Court (12min), bus is near. A lot of shops or restaurants nearby. Pleasant, warm and nice atmosphere inside hotel and moder interior. Nice and welcoming staff, taking care of everything.
English breakfast, very tasty and good, made me feel full for most of the day while roaming around London. You can have free drinks for the rest of the day, cofee, teas, hot chocolate and bring them upstairs to your room.
Room was small yet enough space for solo traveler, very well organized with a nice design, space for suitcases, small table and control panel next to my pillow to change lights or ventilation, or temperature. It seemed cool to have bottle opener mounted to the wall at entrance.
My stay was pleasant and made me feel welcomed and safe. I would definately reccomend this hotel and would visit it myself again.

The lovely lady who helped us check in was extremely friendly and helpful and the rooms and whole hotel very clean. Breakfast was plentiful and fresh and was constantly being replenished.

We saw Radiohead at the O2 arena and this hotel is perfect and convenient. The queue for the tube was miles long for going back into London which made our trip back to our hotel so easy. We just jumped in the number 161 bus and were home in just 25 mins from when we got out of the stadium. A perfect place to stay for the venue .

Rooms were tidy and very spacious. The hotel is in a great location and very easy to get to. The staff were lovely in particular Sharon who was very helpful. The price was great value and I would definitely come back if I was going to magazine again in London.

This hotel was booked for us, due to an urgent medical appointment required in London, so we were not able to make the choice of where to stay ourselves. We were very happy with the room, the bed was very comfortable and large, and there was plenty of hot water for the shower. The staff were friendly and seemed genuinely pleased to see their guests. We asked for a second set of towels, and they were delivered within minutes. The breakfast choice was impressive for £8, although, a sign saying that other types of cooked eggs were available would have been helpful. We weren’t told about this until half way though our breakfast. We’d have no hesitation in staying here again, as the hotel was very good and the location is excellent. However, the lack of decent sized windows was a bit off putting, but this is just a minor point.

Easily accessible from West Brompton tube and 2 minute walk to Earls court. Very inviting from the roadside and great atmoshere on entering. Friendly, welcoming staff and checkin was swift and easy. We were given room 2 which was lovely and clean and the bed was very comfortable. We had a basic room, but our sister paid an extra £10 for a standard room, which are bigger. We paid £8 each for breakfast in the morning which was really tasty.
Would definately go back again.

One of the best and clean hotel in Woolwich arsenal the rooms are clean services 100 percent on point, when you visit ask of (Sharon) she was nice and welcoming if you ever find yourself at the hotel ask of her. Also the view that over looks the Woolwich dockyard is wonderful, wheelchair access is available among other things. And before I forget they are currently doing some children charity work so please do not forget to donate please guys.

Fantastic location for the tube into Central London and for matches at Stamford Bridge. Friendly staff, beautifully clean, comfy beds. Options to check in early and leave backs for a while after check out so you can maximise your stay. Will definitely be back

The hub was exactly what we needed, for location and access. Be aware there are no tea/coffee making facilities in the room but the reception area is open 24hrs

We had a very warm welcome on check in. Our room, a bigger double room, was very clean & comfortable. Touchscreen controls for lighting & temperature are a bonus for your comfort. There is a coffee machine & other hot drinks available 24/7 in the lounge/restaurant area. Breakfast is cheap, basic but adequate and there are numerous coffee shops/cafes within walking distance. The location is excellent if you want to visit St James's Park, Buckingham Palace, The Mall, Horseguards Parade, Downing Street, The Cenotaph etc, all within walking distance.

Staff was extremely helpful and Lorenzo was going out of his way to accommodate requests and queries.
The room and stay was great and had fun at the bar

Although tucked in a side street away from a main road and surrounded by building construction, the hotel is surprisingly big inside. There is limited room to move around in the guest lounge, and as I have mobility issues this was a bit of a challenge, however the place is spotless, warm, comfortable and the bedroom was surprisingly big! Space to walk around the sides of the bed without the need to crawl across it. So comfortable too. The bathroom was again spotless and the shower awesome with the choice of 2 different shower heads. For a budget hotel, it certainly delivered and we will stay there again.

Lovely stay!Excellent location!Lovely staff.
Breakfast cheap and light,free coffeee 24/7.and Smart room amenities!

Friendly staff, great location!! Rooms are cleaned as well, depending on the season the room rate it’s not that much as well.

One of the worst experiences staying in a hotel, checked in on a very cold night and the room heater wasn’t working, I couldn’t sleep because the room was cold and had to trigger my partners asthma, reported, wrote an email complained about it and nothing was done. Not a good experience at all

Nice modern hotel, great position just two minutes from Woolwich tube station and 4 mins from Woolwich Arsenal DLR station. Ideal for walking along the Thames path or exploring the Woolwich Arsenal complex. Slightly further out of the Centre but most places accessible in around 20 mins by tube.

Extremely helpful staff, nothing was too much trouble. Great service, clean rooms and good facilities. I would recommend a stay at this hotel 🙂

Room was way too hot when asked for heating to be turned down on 2nd night worker said she would do this but laughed at me, at 2.30am husband went down again and worked did turn it down but took ages to cool down enough to sleep ruined the experience. If advertising aircon make it good enough to be effective.
Location was good and room was clean.

We had a fantastic stay. All the staff were so friendly and welcoming, and the service throughout was excellent. Fanica really stood out — she went the extra mile to make sure we enjoyed our stay. She was kind, helpful, and genuinely cared that we had a good experience.
We hadn’t booked breakfast originally, but thanks to her encouragement we decided to try it — and ended up having it every day! It was delicious, relaxing, and a lovely start to each morning.
The ground-floor lounge was a great space for breakfast and tea, and both of our rooms were clean, comfortable, and well maintained. We’ve stayed at several Premier Inns, but the customer service here was easily the best. Highly recommended!