Tru By Hilton Brockton

Hotels
•
Tru by Hilton
5 (12 reviews)
245 Westgate Drive, Brockton, Massachusetts, 2301 , Brockton , US
1-800-4458667

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Electric car charging station
Free WiFi
Continental breakfast
Fitness facilities
Free breakfast
Free self parking
Free continental breakfast
Electric car charging station

Review Highlights

Pros:
Clean rooms
Friendly staff
Welcoming ambiance
High standards of cleanliness
Cons:
Room size too small
Breakfast service issues
Shower functional problems

Categories

Cleanliness
5.5
Rooms were clean, but one review mentioned issues with the shower.
Service
6
Staff were described as accommodating, amazing, and friendly.
Location
6
No specific comments but generally welcoming atmosphere.
Room Quality
3.5
Rooms described as small with some functional issues, impacting comfort.
Amenities
5.5
Amenities were appealing, but there were issues with breakfast service.
Value for Money
4.5
Room size perceived as inadequate for the price point.
Food and Beverage
3.5
Breakfast service had issues with food availability and equipment.
Overall Experience
5.5
Positive experiences with some notable issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 14:22

Property Description

Discover the perfect blend of comfort and convenience at Tru By Hilton Brockton, your ideal home away from home.

Recreation Galore
Start your day with invigorating workouts in our well-equipped fitness center, or relax and unwind while enjoying the surrounding natural beauty.

Stay Connected
With complimentary wireless internet access throughout the property, you can stay connected with loved ones or keep up with work seamlessly.

Satisfying Starts
Indulge in our complimentary continental breakfast served daily, ensuring you fuel up before exploring the local attractions just minutes away.

Whether you’re traveling for business or leisure, don’t miss out on the ultimate stay experience. Book your room today!

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets allowed

  • Pets

    Pet max weight (per pet) in lb is 40

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

See all policies

Location

Guest Reviews

5
Based on 12 reviews
Cleanliness: 5.5
Service: 6
Location: 6
Room Quality: 3.5
Amenities: 5.5
Value for Money: 4.5
Food and Beverage: 3.5
Overall Experience: 5.5
L
Latoya
8
Pros:

The room was clean but very small and the staff (Vanessa & the general manager) was Super accommodating.

2026-01-05 • via Nuitee
E
edwige
10
Pros:

Good service

2025-12-15 • via Nuitee
K
Kasi • family
10
Pros:

We were greeted by 2 very nice young women & made to feel welcomed as soon as we walked (windblown) in the door. The room was clean and I felt very safe. I enjoy staying at Tru. The lobby is filled with welcoming & fun sitting arrangements & games. It’s a nice change from traditional hotels.

2025-12-07 • via Nuitee
J
Jose Berlin
8
Pros:

Was nice

2025-12-07 • via Nuitee
S
Sabrina
10
Pros:

It was quiet and the amenities were appealing.

2025-12-01 • via Nuitee
C
Claudio
10
Pros:

Wonderful place 👌👌👌

2025-11-16 • via Nuitee
D
Domingos • family
10
Pros:

Great 😃

2025-11-09 • via Nuitee
J
Jules
8
Pros:

Yes

2025-11-09 • via Nuitee
M
Mihai
8
Pros:

The staff was amazing, always smiling and helpful. Room was cleaned every day

2025-10-28 • via Nuitee
B
Brian
2
Pros:

No hot water
Fire alarm went off twice 10 pm and 5 am.
Worst hotel stay ever

2025-10-15 • via Nuitee
A
angela • partner
6
Pros:

We got to stay at this hotel on opening day which was pretty cool to sleep on a new bed. Of course, this hotel was clean and in great condition since it was brand new. The disappointing part was that this hotels name should be changed to Hotel IKEA. The room was VERY small.. we had no room to place our large suitcase, ridiculous. We had to place it near the head of the bed on the floor which means one of us could not get out of bed and atually step on the floor. The room had this unusable desk, why. There is no way to place an open laptop and use a mouse, ugh. The shower in the bathroom had a shower stall only; however, no handle to close the door, what?? Yep, no shower door to close it unless you are tall enough to grab the top of the door and close it. Then as you showered the water flowed onto the floor so be sure you have a bathmat placed strategically next to shower to catch the water. Of course, the hotel did not train staff appropriately for breakfast service so the new pancake maker didn't work, the staff didn't check food so eggs and sausage ran out and then the coffee. We travel a lot so have lots of experience to go off of. Nice hotel but way too small for 2 regular folks to stay in comfortably. Another example, try walking past the bed and TV...no way too small. If I travel alone I would stay here otherwise if there are 2 of us, we won't.

2025-10-09 • via Nuitee
K
Kathleen
10
Pros:

The hotel is brand new. The physicalities are great, clean rooms, nice pool, friendly staff and the free breakfast was excellent. Thank you for a great visit.

2025-10-05 • via Nuitee