Pets allowed

Facilities

Proposal/romance packages available
Free WiFi
Designated smoking area
Concierge service
Wheelchair accessible
Breakfast available (surcharge)
On private beach
Tours/ticket assistance
Housekeeping on request
Proposal/romance packages available
See all facilities

Review Highlights

Pros:
Nice restroom
Standard amenities provided
Cons:
Late room cleaning
Incorrect charge and service delays

Categories

Cleanliness
4.85
Room was not cleaned until after 5 p.m.
Service
7.82
Standard service quality, although there were issues with towel and water requests.
Location
5.36
Property is not walking distance from downtown; about a 5-10 min taxi ride.
Room Quality
6.31
Nice restroom, but overall room experience impacted by cleaning timing.
Amenities
8.33
Standard amenities provided.
Value for Money
6.3
Charged incorrectly and delays in refunds; not ideal value.
Food and Beverage
8.34
Standard quality for this hotel tier.
Overall Experience
6.32
Did not enjoy the stay; will not book again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:29

Property Description

Escape to paradise at Hotel Maria Isabel Bacalar, where luxury meets nature in a serene setting.

Relaxation at Your Fingertips
Indulge in a rejuvenating onsite massage or retreat to our private beach where tranquility awaits.

Taste of Local Flavors
Start your day with delightful local cuisine breakfasts served daily from 8:30 AM to 11:00 AM, ensuring a true taste of Bacalar.

Modern Comforts
Experience our uniquely decorated guestrooms, equipped with Smart TVs, free minibars, plush bedding, and private furnished balconies, all with complimentary wireless internet access.

Nestled in the heart of Bacalar, just a stroll away from natural attractions, your perfect getaway awaits—book your stay today!

Important information:

Take advantage of recreation opportunities such as a private beach or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a picnic area.

Check-in and check-out hours:

Property Policies

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

Location

Guest Reviews

6.7
Based on 4 reviews
Cleanliness: 4.85
Service: 7.82
Location: 5.36
Room Quality: 6.31
Amenities: 8.33
Value for Money: 6.3
Food and Beverage: 8.34
Overall Experience: 6.32
D
David
10
Pros:

Todo perfecto

Menos la entrada de la autopista

2025-08-27 • via Nuitee
M
Mayra • partner
8
Pros:

The property on Expedia says it’s located downtown, in el centro. But once you arrive the property is about a 5-10min taxi ride.

2025-07-29 • via Nuitee
A
Adriana • friends
2
Pros:

The hotel “accidentally” charged my card for someone else’s stay in the amount of $600.00, still trying to receive my refund. We had to keep asking and messaging for towels and waters. Our room was not cleaned until after 5 p.m. the hotel is not walking distance from the town area. I did not enjoy this stay and will not book here again

2025-07-22 • via Nuitee
R
Ricardo • family
10
Pros:

Nice restroom

2025-07-19 • via Nuitee