Crystal Beach Hotel

Hotels
Independent
8 (18 reviews)
12 Beacon Road, Bournemouth, England, BH2 5ER , Bournemouth , GB

Pets allowed

Facilities

Free WiFi
Luggage storage
Wheelchair accessible
Front desk (limited hours)
Smoke-free property
Wheelchair accessible parking
Self parking (surcharge)
Housekeeping on request
Coin laundry on site
Wheelchair-accessible van parking
See all facilities

Review Highlights

Pros:
Great location
Clean and warm with fresh sheets
Cons:
Poor service
Uncomfortable rooms
Bad cleanliness standards

Categories

Cleanliness
3.68
Rooms had bad smells and were not well maintained.
Service
5.65
Some basic services were lacking, but standard quality for this hotel tier.
Location
8.19
Great location with easy access to restaurants and shops.
Room Quality
4.14
Rooms smaller than expected, uncomfortable mattress, issues with amenities.
Amenities
4.17
Basic amenities lacking, such as WiFi and functioning furniture.
Value for Money
3.63
Not worthy for the price; more like a hostel.
Food and Beverage
5.18
No specific sentiment noted; standard quality for this hotel tier.
Overall Experience
6.15
Overall disappointing due to service and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 01:23

Property Description

Experience the perfect coastal retreat at Crystal Beach Hotel, ideally located in the heart of Bournemouth.

Convenient Amenities
Enjoy hassle-free stays with our complimentary luggage storage, laundry facilities, and self-parking options available on-site for your convenience.

Comfortable Accommodations
Choose from 34 well-appointed guestrooms, featuring kitchenettes equipped with ovens and stovetops, ensuring you feel right at home during your stay.

Prime Location
Just a short stroll to Bournemouth International Centre and stunning beaches, you'll be perfectly positioned to explore local attractions such as the Oceanarium and Bournemouth Lower Gardens.

Don't miss out on the chance to enjoy an unforgettable getaway—book your stay at Crystal Beach Hotel now!

Important information:

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets cannot be left unattended

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8
Based on 18 reviews
Cleanliness: 3.68
Service: 5.65
Location: 8.19
Room Quality: 4.14
Amenities: 4.17
Value for Money: 3.63
Food and Beverage: 5.18
Overall Experience: 6.15
J
Judith
6
Pros:

A bit battered. Basic accommodation but a great location. Clean and warm.

2025-10-05 via Nuitee
J
jignesh
4
Pros:

Thanks

2025-08-29 via Nuitee
M
Mohammed
2
Very disappointed
Pros:

It was not a good hotel at all, the rooms were a lot smaller compared to the pictures they show you on the website. There was no air ventilation it was very stuffy in the rooms.also the check out time was at 11 but the house keepers locked us inside without knocking on the doors. And we left jsut before 11.

2025-08-28 via Nuitee
V
Vijayamaharaj family
6
Pros:

The property offers a great location with easy access to restaurants, shops, and the shore, alongside spacious and bright living areas. However, the mattress was uncomfortable and felt like springs, leading to a poor night's sleep, and a bedside chair was broken, limiting its usability.

2025-08-26 via Nuitee
T
Tomasz family_with_children
4
Pros:

Housekeeping staff not be seen, all requests has to be done by reception in different building ie new towels. Get different room from this what on booking.

2025-08-20 via Nuitee
V
Verified traveler
4
Poor hotel
Pros:

Room smell bad
Shower broken and making noise all night
No ac and needed to leave the windows open which you can hear all the noise from outside and couldn’t sleep all night.
Carpet dirty but the bed sheets were clean. You can stay in this hotel only in emergency or if you couldn’t find another option.

2025-08-16 via Nuitee
S
Svitlana partner
8
Pros:

All good thanks!

2025-08-13 via Nuitee
S
Susan
4
This cannot be classed as a hotel at all. Apaling
Pros:

No WiFi, no service, no staff available at any time. Room not serviced ever during my 5 day stay. Basics lacking, Cup not ever washed, toilet roll not replaced had to use own tissues. Surfaces not wiped, bed never made, bin not emptied, tea/coffee never replenished (thank goodness I brought my own with me) Basin not wiped, no hangers in the wardrobe, just fundamentals. I would not recommend this hotel to
anyone. It should just be classified as a room only doss house and even then that is over selling it. I can honestly say, that it felt third world standard of accommodation and should not have ever been classed as a hotel. It was totally mis sold as it said a room with a sea view. Definitely not a sea view room. Lift out of order and could not be used.Steep stairs, lots of them, definitely unsuitable for any kind of disability, not even a ramp up to the front coded front door. Totally impersonal and really bad.

2025-08-12 via Nuitee
S
Slawomir
8
Pros:

Super lokalizacja, do plaży 5 minutek a co do komfortu to za tą cenę nic lepszego nie znajdziecie. Ważne że czysto, świeża pościel i reczniki.
Polecam

2025-08-12 via Nuitee
S
Shailesh
4
not worthy for the price
Pros:

communication 0. did not get any replies for the messages requesting information. arrived on time but room was not ready. rooms were on 3rd floor but lift was not working. need to pay for parking in the hotel premises while its free in other hotel. it's more like hostel than hotel. Fire alarm went off in the morning but no one was there to assist. not so clean, smelly room n toilet. dirty furniture n broken fridge but fortunetly working.

2025-08-11 via Nuitee
S
Suwayne
4
Pros:

Had to go the hotel around the corner to check in and check out even though there is a receptionist area on the property I stayed it was closed.The wifi literally would come on for like 3 seconds and then be out for like 30 seconds to a minute at a time.Wifi was crappy for my entire stay of 1 night and the workers at the other hotel said they know about the internet problem.They claimed the internet problem is because it is always like this on weekends or when the town is busy and that by Sunday the wifi would be okay.The common areas didnt smell so nice.The room windows could not open.The bathroom didnt have a window.The tv remote had no batteries.The tv toggle wouldnt work.The tv also said no signal.

2025-08-09 via Nuitee
J
Joel
10
Pros:

Lovely very close to town center

2025-08-03 via Nuitee
M
Matt
4
Pros:

Really small room bed uncomfortable tv didn’t work shower was just a drip won’t be coming back

2025-07-27 via Nuitee
N
Nigel
8
Happy
Pros:

I had a good nights sleep the room was clean and tidy and staff was very nice I would stay again

2025-07-20 via Nuitee
A
araik
2
Pros:

I'm not recommending anyone to go that hotel

2025-07-17 via Nuitee
P
Patricia family
6
Pros:

Dirty smelly toilet

2025-07-01 via Nuitee
S
Stuart
6
One to avoid.
Pros:

Hotel is tired, but generally clean.
No on site reception, so had to go to hotel next door for keys.
Lots of people milling around in the early hours of the morning, banging doors and talking loudly, resulting in a disturbed sleep.

2025-06-29 via Nuitee
C
Cristina
2
Pros:

Terrible

2025-06-29 via Nuitee