ibis Styles Madrid Airport Valdebebas

Airport shuttle was ok. A bit disorganized. People got into a long line and the driver pulled up near the back of the line and it was a mess as everyone was pushing to get their bags on board since there were too many people. Having a roped line would cure that. Also, the driver dropped everyone off at their terminals and he finished at Terminal 2 and told my wife and I that we had to walk to terminal 1. He said it was a short walk. Sure! About a kilometer! And we could see that it would have been easy for the guy to just drive us there. The hotel was fine, but if you're planning to stay there because it's close to the airport, there are better choices. Because it's not even as close as you think. We saw that several people just gave up and took a taxi to the airport. So what's the use of staying there? Convenience? No. Plus, the restaurant is overpriced because there's no place else to go. So if you're trying to save money, that's not going to work either. But to be fair, the room was clean and the hotel staff was nice.

Love the place.

The whole reason we got this hotel was because it was close to the airport when we got to the airport we called and they said there was no airport shuttle, even though it said that there was online they just didn’t mention that it was siesta time and that’s why they weren’t running The beds were extremely comfortable. However, there was a spider under one of them in the sheets. The drinks were unbelievably expensive for what you get and I didn’t necessarily think it was all that convenient to the airport.

Great stay. Friendly staff, great ambience and quiet and comfortable rooms.

We came for an overnight stay after arriving from Paris and returned to the airport early to pick up a rental car. The price was reasonable and location convenient.

Did not check in because when we confirmed and paid we had asked for TWO rooms, NOT one as we were finding space for a family of three adults and two children. We could not stay and when we immediately informed Expedia of the technology error we asked for a refund to be able to book rooms in another Ibis hotel. Expedia denied the request due to "hotel policy." We paid full price for nothing.

Didn't use the pool, artived late in the eve. The room was excellent, nice clean modern shower, terrific, comfortable bed. Excellent towels, big size.

Clean room

My room was clean and cute. There is only one restaurant on site and it was closed during the afternoon. I ordered Uber Eats one day. The nearest restaurants were a drive away. The hotel was nice for the money and convenient to the airport since it was a five minute drive.

Fabulous staff and very comfortable hotel, quick and easy access to Airport Barajas.

The room was a good size and very clean. It had a coffee maker and mini fridge. The food in the restaurant was good, and the restaurant and bar are open late. The staff were very helpful and professional, and the free airport shuttle is a great amenity.

Great

There was no hot water in our room. We tried calling reception multiple times, even went downstairs to report the issue, and nothing was done about it. Plus the person from the reception was rude to me on the phone. We spent one night there and had to check out without taking a shower.

Upon arriving at 11:00 p.m. there was also a huge queue for check in, and check in was super slow.

Other than that, the room was clean, the bed was nice, and the shuttle was reliable. So no complaints about those.

Rude receptionist,no dustbin in the room, almost vacant soap bottles

Don’t expect shuttle bus on time.

No drinking water in room. Nice shower. Thick dirty blanket and no sheet. Too hot to use blanket even when setting temperature low

Limitations and lack of customer service

La ubicacion cerca del aeropuerto es muy buena, hotel de paso que cumple su funcion

Property was clean and modern. No, or hardly any access to public transportation. Hotel's shuttle was fast and efficient. Hotel has good dinning options. Some staff not very cooperative when asked questions- nothing major though. Hotel is very modern and clean. There are dining options if one walks ten minutes from the hotel. Buffet breakfast is quite extensive and it's fairly priced, - 12 Euros.

Instalaciones de primera