Highland Aberdeen City Centre

Awful

Not used

Staff were helpful

Room could do with some minor touch ups as showing signs of wear but generally okay and for what I paid for 10 nights I would consider value for money. Very basic but I knew that when booking and as I was working away I just needed somewhere to sleep and shower and this was perfect for that. Bed was comfortable, staff friendly on reception and room was warm and cosy. Enjoyed the stay, would stay again next time i'm working up in Aberdeen. Little co-op shop just down the road and the highstreet a couple of mins walk away so a decent location. Thank you for a pleasant stay.

Lovely stay

Bit tatty in places but room lovely and excellent value for money

Great Spot

Close to the centre

X

Terrible hotel. Spent 1 hour outside the hotel trying to check in (as the instructions said no front desk and I had to check in to get the front door code and the room code) only to find there was a desk. After eventually checking in went to room. Mattress hard as wood and no hot water for either of the 3 days I was there so cold showers....avoid this hotel at all costs

Booking cancelled prior to our arrival unknown to us. Hotel blamed Expedia, reception not concerned about turning two over 70 years old out on the street with no accommodation. This was late in the afternoon. It was difficult to find accommodation which was much more expensive, which we expect to be refunded in full. Very disappointed and upset about the whole situation.

We enjoyed our stay while in Scotland. The staff at this hotel were exceptionally helpful and the nicest people.

The room wasn't available

I would not put this hotel forward for anyone i know to stay as it is not fit for purpose. Change policies but do not update on website.

First room I was given the code to their was somebody occupying the room . Poor customer service . In the end I didn’t stay there

I chose the option on hotels.com to pay the extra £10 to pay on arrival incase I needed to cancel. Twenty seconds later the money was out of my account. Hotels.com said this was non refundable and were not understanding the option I chose which said put in your card details but dont worry this wont come out until you arrive. Hotels.com said its ok its pending, I explained it would not be pending for 12 days, they have taken it out. They said they would phone the hotel, two days later I got an email saying sorry its non refundable. We had to go but I was worried because I was taking my elderly mother and young son. On the day I kept getting emails saying to complete check in online and verify my card details. I did not trust this so did not do it. When we got there we were checked in no bother without needing to fill in forms online or verify my card details.
The hote was dirty, the banister was thick with dirt. The room was basic with large worn areas of carpet, the drawers fell off, the curtains were hanging off the curtain rails. The tv kept losing signal, I had to swap the aerial as one was just lying around. The shower was dirty and there was an empty can left sitting on top of the wardrobe by previous guests. There is a kettle but the receptionist said they have stopped doing tea bags altogether. So there is a kettle in the room but no milk or tea bags. No bar or lounge area like advertised on line. The hotel goes under three different names. The beds were comfy.

The first thing I seen when I walked into the room was a huge stain on the floor. There was a dirty towel hanging in the bathroom, and the room smelled of marijuana every night.
Overall the food was not worth the money.
The front staff was friendly and did try to help with some of the issues.

Noise of birds outside and folk walking up and down stairs

The property could use some renovation but the staff was very friendly and accomodating

No lift wouldn't be suitable for anyone with health issues or disability problems many stairs inside and outside

Could do with refurbishment in bedrooms as they are of poor standard