Townhouse Oak Grey Hotel Near Clark International Airport

Hotels
•
Independent
6 (1 reviews)
Malabañas Road, Clarkview, Angeles City, Pampanga, Angeles City, Central Luzon, 2009 , Angeles City , PH
63-285400051

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Facilities

24-hour front desk
Luggage storage
Designated smoking area
Wheelchair accessible
Free self parking
Upper floors accessible by stairs only

Review Highlights

Pros:
Kind front desk staff
Attempt to resolve initial room issues
Cons:
Unclean room
Miscommunication over billing

Categories

Cleanliness
3.5
The room was unclean, with slimy bathroom tiles and dirty items provided.
Service
8
Front desk staff were kind and tried to assist, but miscommunication on charges was frustrating.
Location
7.5
Strong smell from nearby restaurant affected the stay negatively.
Room Quality
4.5
The room conditions were poor, with issues like low water flow and a toilet that wouldn't flush.
Amenities
6.5
Basic amenities like an unplugged refrigerator and no slippers detracted from the experience.
Value for Money
5.5
Feeling of being charged despite staff's promise contributed to a sense of unfairness.
Food and Beverage
7
Mention of nearby restaurant impacts perception but no direct complaints on food/services.
Overall Experience
5.5
Overall a disappointing stay, leading to feelings of frustration and exhaustion.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:39

Property Description

Discover a unique blend of comfort and convenience at OYO 1138 Grey Hotel, nestled in the heart of Angeles City.

Relax in Modern Comfort
Unwind in one of our 22 elegantly designed rooms equipped with air conditioning, flat-screen televisions, and private patios. Enjoy the perfect sanctuary after exploring the vibrant streets around you.

Culinary Delights
Indulge in a delicious meal at our onsite restaurant or opt for room service during limited hours for a cozy dining experience in the privacy of your room.

Prime Location
With major attractions like Walking Street and Clark Freeport Zone just a short drive away, our hotel offers easy access to the best of Angeles City. Plus, enjoy free self-parking for a hassle-free stay.

Book your stay today and experience the welcoming charm of OYO 1138 Grey Hotel!

Important information:

  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

6
Based on 1 reviews
Cleanliness: 3.5
Service: 8
Location: 7.5
Room Quality: 4.5
Amenities: 6.5
Value for Money: 5.5
Food and Beverage: 7
Overall Experience: 5.5
N
Nicolle • family
2
Pros:

I booked this hotel in advance because I was truly looking forward to a relaxing vacation after a 19-hour flight. Sadly, my experience here was incredibly disappointing.

The first room I was given was unacceptable: no drinking water, an unplugged refrigerator, an unclean comfort room, and an air conditioner that barely worked. To their credit, the front desk staff were kind and moved me to Room 212. Unfortunately, that room was also a downgrade and came with its own issues: a strong smell from the nearby restaurant, very poor water flow, a toilet that wouldn’t flush properly, slimy bathroom tiles, no slippers, and a remote control with dead batteries. Even the simple request for a tabo and timba was met with items that looked dirty and unusable.

After such a long journey, all I wanted was to rest and take a proper shower, but instead I was left in tears in the lobby from sheer exhaustion and frustration. The staff reassured me that I would not be charged for early check-in and even showed me a message from their manager. To my shock, I was still billed despite their promise.

This entire experience not only ruined the start of my trip but also left me feeling deeply frustrated and let down. I sincerely hope management takes these concerns seriously and ensures no other guests go through the same situation.

2025-10-02 • via Nuitee