Ali Paşa Konağı

Hotels
•
Independent
62. Gözlü Sk., Mardin, Mardin, 47100 , Mardin , TR
90-5310867448

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Wheelchair accessible
Free self parking
Housekeeping on request
Change of bed sheets (on request)
Accessible shuttle
No accessible shuttle

Review Highlights

Cons:
The hotel was under construction
Staff were rude and unhelpful
Room was not ready and missing amenities
Location was difficult to access

Categories

Cleanliness
1
The hotel was still under construction and the room was not ready upon arrival.
Service
1
Staff lacked client service skills and were rude when addressing issues.
Location
1
Difficult to find and not accessible for guests with mobility issues.
Room Quality
1
Room was not as booked with missing amenities, including a non-functioning toilet.
Amenities
1
Lacked basic items like towels and water in the room.
Value for Money
1
Did not provide services or a prepared room as expected.
Food and Beverage
1
Not mentioned in the review.
Overall Experience
1
The worst hotel experience with multiple issues throughout the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 10:23

Property Description

Discover your perfect getaway at our cozy haven, where comfort meets convenience in every corner.

Welcoming Accommodations
Make yourself at home in one of our 9 thoughtfully designed guestrooms, each tailored for relaxation and equipped with essential modern amenities.

24-Hour Service
Enjoy peace of mind with our dedicated 24-hour front desk, ensuring that your needs are met around the clock, while our luggage storage and lockers offer hassle-free travel experiences.

Easy Connectivity
Stay connected with complimentary wireless internet access, allowing you to share your adventures with ease. Freshen up in our well-equipped bathrooms, complete with showers and hair dryers, to get you ready for the day ahead.

Book your stay now to experience comfort and convenience like never before!

Important information:

This hotel offers designated smoking areas.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
Sylia
2
Pros:

The hotel is not ready to welcome guests. The staff have no client service skills and the hotel is still in construction with no reception area. I don't like to leave negative reviews but this was probably the worst hotel experience I've had. First the hotel is very difficle to find and I don't recommend kt if you have any mobility issues. You need to got up many flights of stairs with your suitcases as cars can't come near the hotel. The hotel listing said they had parking but I dont know how that would be possible. I reached out to the hotel twice to ask about parking but never received a response, that should have been my sign to cancel the reservation. Thankfully we didn't drive. When we got there there was no reception and no one was there to welcome us. The room was not ready so we had to wait. The were still constructing the rooms. We booked a room for three people but when we went into the room there was only one double bed. When asked about it they said that this was the room we booked and they couldnt do anything about it despite the hotel having no other guests there and plenty of larger free rooms. They said they would put in an extra matress on the ground. The toilette didn't work, there were no towels or water is the room. There was no reason for the room not to be ready when we arrive at 3pm and we had booked a month in advance. When I mentioned this to the girl who seemed in charge she said they don't have an email address and became defensive and rude.

2025-11-01 • via Nuitee