Bi Hotel SARL

Hotels
•
Independent
5 (2 reviews)
Almadies, Dakar, Dakar Region, 12000 , Dakar , SN
221-776990303

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Facilities

Free breakfast
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Wheelchair accessible
Elevator
Free breakfast
See all facilities

Review Highlights

Cons:
Booking issues
Lack of service

Categories

Cleanliness
2.39
Mentioned issues with the hotel, indicating a lack of cleanliness and organization.
Service
6.86
The hotel does not provide adequate service, but standard for this hotel tier.
Location
6.9
The location is standard for this hotel tier and does not significantly contribute to the issues.
Room Quality
5.35
Standard quality for this hotel tier.
Amenities
5.38
Standard quality for this hotel tier.
Value for Money
5.34
Standard quality for this hotel tier.
Food and Beverage
5.39
Standard quality for this hotel tier.
Overall Experience
2.36
Overall negative experience due to issues with the booking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:23

Property Description

Experience the ultimate retreat at Bi Hotel SARL, where tranquility meets convenience in the heart of Dakar.

Indulging Comfort: Unwind in one of our 42 uniquely decorated guest rooms, featuring luxurious Tempur-Pedic beds and down comforters, ensuring a restful night's sleep. Enjoy complimentary wireless internet access to stay connected during your stay.

Culinary Delights: Savor delectable meals at our two onsite restaurants, or opt for 24-hour room service for a cozy dining experience. Start your mornings with a complimentary full breakfast served daily from 7:00 AM to 10:00 AM, and grab snacks at our two coffee shops for that mid-day pick-me-up.

Relaxation Awaits: Treat yourself to onsite massages while soaking in breathtaking views from our terrace. Our attentive staff is dedicated to providing top-notch amenities, including dry cleaning, laundry services, and 24-hour front desk assistance.

Don't miss your chance to book your stay at Bi Hotel SARL today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

5
Based on 2 reviews
Cleanliness: 2.39
Service: 6.86
Location: 6.9
Room Quality: 5.35
Amenities: 5.38
Value for Money: 5.34
Food and Beverage: 5.39
Overall Experience: 2.36
M
Mariatou
2
Scam hotel
Pros:

I paid the room through hotel.com but Hotel say that they don't receive any money and the hotel is full. Hotel answer customer service (hotel.com) that they don't speak English. They do not refunding the money back to hotel.com

2025-09-06 • via Nuitee
S
Sally
2
Scam alert -ARNAQUE
Pros:

DO NOT BOOK THIS HOTEL — SCAM ALERT

I made a confirmed, non-refundable booking for my wife through Hotels.com and paid in full online. When she arrived at Bi Hotel Sarl in Dakar, they refused to let her check in and told her they don’t accept online payments — only cash.

This is completely dishonest. Why list your hotel on a major platform if you won’t honor online bookings?

They waited until she got there to demand cash, even though the booking was already paid. No refund offered. No help. Just cold treatment and excuses.

This is a scam tactic. Avoid this hotel at all costs. They take your money online, then deny you service on arrival.
Hotels.com should remove them immediately.



——


À ÉVITER ABSOLUMENT — ARNAQUE

J’ai fait une réservation confirmée et non remboursable pour ma femme via Hotels.com et j’ai payé en ligne. Une fois arrivée à Bi Hotel Sarl à Dakar, on lui a refusé l’entrée sous prétexte qu’ils n’acceptent pas les paiements en ligne — uniquement en espèces.

C’est totalement malhonnête. Pourquoi être présent sur une plateforme comme Hotels.com si vous refusez les réservations déjà payées ?

Ils ont attendu qu’elle arrive pour exiger un paiement en espèces, alors que tout avait été payé d’avance. Aucun remboursement. Aucun soutien. Juste du mépris et des excuses.

C’est une arnaque. Fuyez cet hôtel. Ils encaissent votre argent en ligne, puis refusent de vous accueillir.
Hotels.com devrait les retirer immédiatement de leur plateforme.



2025-06-17 • via Nuitee