hub by Premier Inn London Westminster - Westminster Abbey

Excellent value. Fabulous breakfast. Happy hour was very good. Very clean and very friendly staff. Close to everything

A short walk from the tube AND Westminster Abbey, the location of this hotel was perfect. We had the bare essentials in a tiny room for a good price. Since we spent a lot of time exploring, the amenities/ accomodations fit us just fine. I will say there was no room ventilation or fans so when one of us showered, the whole room got humid. I also didn't love the cooling/heating system as it was hard to regulate. Overall, this was a good find for explorers. If you spend more than half the time in the room, this is not the place for you.

Quiet clean rooms, comfy beds, superb location near Waterloo Station, helpful staff. This hotel has so much to recommend it.

Great location. Close to Waterloo Station. Close to great attractions, London eye, big ben, Westminster Abbey. Great room, on 14th floor( 1401) with a great view. Spacious room, comfortable bed, bed side tables, clean bathroom, bath with shower. Kettle in room with tea bags and coffee , sugar and milk. Breakfast selection was good, cereal, cooked breakfast, pastries, toast, fruit, yoghurt. Rea and coffee machine, fruit juice. Staff very friendly. 2 lifts available.

Good value for money. Close to city centre and all tourist attractions. Good rooms with all neccessary things for a comfortable stay.

We stayed here for two nights and it was great. The staff were really friendly and welcoming. The location was perfect for visiting both central London and further out via Waterloo station. I was worried that the outside traffic etc might be noisy but we couldn’t hear it at all from our room. I would definitely stay here again

We have been loyal customers for years, and we always trusted this hotel — but this experience was absolutely shocking.
Due to a serious health issue, fully certified by a doctor, we were unable to travel and check in. We informed the hotel immediately, provided all the medical documentation, and simply asked for a little understanding.

The hotel’s response?
A 5% refund. FIVE. PERCENT.
A symbolic amount that feels almost insulting, considering that we did not use any service and the situation was completely beyond our control.

What disappointed us the most was the hotel’s complete lack of empathy and flexibility. No effort, no support, no willingness to find a fair solution — despite the fact that we are returning customers who have always chosen this place in good faith.

This experience has left us deeply upset and extremely disappointed.
We will not be returning, and we cannot recommend this hotel to anyone who expects even the minimum level of understanding or customer care.

We arrived around 10:45 am for check in with two of my family feeling not so well after the overnight trip. We had booked early check in, which was 11 but were allowed to check in even earlier. Our room was immaculate and had the best view of Big Ben and the London Eye. The staff delivered goodies to our room to help us celebrate a grandma, adult child and grandson trip after a particularly challenging year. Can’t wait til they wake up and see them!!!

I could not have asked for a better beginning to this long planned trip.

To get this level of service in a family hotel in London was beyond my expectations.

An excellence hotel in a great location, excellent value, clean comfy tooms with great shower!!!! Brilliant service and a special shout out Juanito who was excellent. See you again, thank you

Just came back from a three night stay and we had such a fantastic time. The staff were so welcoming on arrival and for my birthday they had kindly put some treats in our room!
The staff were great with our little boy! The hotel is in a fabulous location and so convenient to get from the station and the main sights! Would highly recommend

Lovely stay, compliments to the staff for trying to accommodate us and special appreciation for Anna (trainee) during our breakfast sessions. Location is very convenient, bed was comfortable. Room was clean, fresh towels available.

Very disappointed. Small rooms. No amenities cups, tissues. Soaps. The hotel needs work. Carpet in rooms dirty. Carpet in 1st floor has holes in it. Elevator floors have cracked tiles also. Not worth the price.

Go to choice when visiting London. Excellent location. Welcoming staff. Decent breakfast; worth the purchase; but chaotic during busy hours. Rooms are small but amazingly efficient. Interior rooms can have only artificial light, no windows.

No frills, no problem from arrival to departure, stayed for two nights for the remembrance parade on the cenotaph, the only downside was the price. The overall price could have been discounted for Veterans like me, especially since it was for a national event in front of the King.

Great place great location. A big thanks to Juanito & Umar on check in a credit to the company big welcome backed up with a big smile.

Great location close to all the action on the South Bank and an easy walk to the station. Comfy beds, good bathroom. Clean room. Fab quiet air conditioning.

1. Very poor room cleaning and make up.
2. The rooms are very small and somes are without window.
3. Need to include hallal food in the menu.

Our family room was clean and well kept every day. The room was comfortable but slightly too small. Nice view on the London Eye. Perfect location in London for tourism.
The hotel staff was always kind and helpfull, attentive to our wishes.
Good continental breakfast and dinner
Three french tourists

We stayed for 2 nights our only complaint was the WiFi was terrible,bathroom too small and you have to fight for your life to turn off the shower. All the premier inns need to upgrade there TVs as well not good.

Great location in Westminster. Easy walking distance to Big Ben. Parliament, Westminster Abby. Short walk to St James tube stop. About 10 minute walk to Westminster station. Rooms are small, but we spent little time in the room, other than sleeping.
Breakfast buffet was good and a good value.