hub by Premier Inn London Westminster - Westminster Abbey

Excellent value. Fabulous breakfast. Happy hour was very good. Very clean and very friendly staff. Close to everything

A short walk from the tube AND Westminster Abbey, the location of this hotel was perfect. We had the bare essentials in a tiny room for a good price. Since we spent a lot of time exploring, the amenities/ accomodations fit us just fine. I will say there was no room ventilation or fans so when one of us showered, the whole room got humid. I also didn't love the cooling/heating system as it was hard to regulate. Overall, this was a good find for explorers. If you spend more than half the time in the room, this is not the place for you.

We have been loyal customers for years, and we always trusted this hotel — but this experience was absolutely shocking.
Due to a serious health issue, fully certified by a doctor, we were unable to travel and check in. We informed the hotel immediately, provided all the medical documentation, and simply asked for a little understanding.

The hotel’s response?
A 5% refund. FIVE. PERCENT.
A symbolic amount that feels almost insulting, considering that we did not use any service and the situation was completely beyond our control.

What disappointed us the most was the hotel’s complete lack of empathy and flexibility. No effort, no support, no willingness to find a fair solution — despite the fact that we are returning customers who have always chosen this place in good faith.

This experience has left us deeply upset and extremely disappointed.
We will not be returning, and we cannot recommend this hotel to anyone who expects even the minimum level of understanding or customer care.

Very disappointed. Small rooms. No amenities cups, tissues. Soaps. The hotel needs work. Carpet in rooms dirty. Carpet in 1st floor has holes in it. Elevator floors have cracked tiles also. Not worth the price.

Go to choice when visiting London. Excellent location. Welcoming staff. Decent breakfast; worth the purchase; but chaotic during busy hours. Rooms are small but amazingly efficient. Interior rooms can have only artificial light, no windows.

1. Very poor room cleaning and make up.
2. The rooms are very small and somes are without window.
3. Need to include hallal food in the menu.

Great location in Westminster. Easy walking distance to Big Ben. Parliament, Westminster Abby. Short walk to St James tube stop. About 10 minute walk to Westminster station. Rooms are small, but we spent little time in the room, other than sleeping.
Breakfast buffet was good and a good value.

Myself and my partner stayed at the hub as we travelled to London for my graduation. Very close proximity to my graduation venue (Central Hall) which was a plus. The hub was easy to find with the use of maps and so central that it made it easy for us to sight see around the city. Staff were very welcoming and friendly. The room was lovely and clean, bed was comfortable, decent in size and there were complimentary biscuits and bottles of water in our room which was very much needed after a 2.5 hour commute. The only downside to our room was that the air con was on high but it didn’t seem to be working all that well. We paid extra for breakfast which was ok; the cooked food was mostly cold but knowing the lounge would be catering for masses of people we didn’t have high expectations for this & it was fine. There were lots of choice for breakfast including cooked and continental breakfast options. We would stay again.

The Hub by Premier Inn at Westminster is ideally placed for your visit to London. As well as being easy to get to, it has a lot going for it and is very good value for money, especially the breakfasts. Although the rooms are small, they are well designed to ensure they don't feel like it. Everything is conveniently placed, with all of the facilities you need. The staff are all super efficient, but friendly too. A great experience all round and highly recommended.

Excellent location of this hotel, easy walking distance to the big attractions Westminster Abbey, Big Ben, Downing St, Buckingham Palace etc. The hotel is great value and the breakfast excellent for £8. Happy hour happens at the bar in the afternoons. The clean rooms are small but you are never in them much considering you are in the hub with so much to see. Customer service is good at reception. Would recommend.

I had a wonderful experience from beginning of my trip to the end. Clean, comfortable and consistent are the key strengths of this wonderful hotel so close to all the great places to visit in central London. I have stayed here 11 times and will stay happily another 11 times if the hotel keeps giving the high quality customer service I currently have been a happy recipient of while visiting my children living here in London.

I have stayed at both the Westminster Hub and also the Covent Garden Hub. The set-up is perfect. I often travel alone and the security at the Hubs makes me feel very safe. The staff have all been extremely patient and helpful, including arranging black cabs at a moment's notice. I had the breakfast at the Westminster Hub and it exceeded expectations. Everything in the hot counter was being refreshed regularly. The rooms are compact but very well designed and the bed is extremely comfortable. The Hubs are my go-to accommodation when in London. Thank you.

Excellent location, small but very well-organized rooms. A few more hooks on the wall for clothes and towels would have been helpful.
The staff was very kind and friendly. Great atmosphere.

The room is small but this is reflected in the price compared to other hotels in the area. It may feel small for 2 people but for 1 it is big enough. The room has everything that I needed (other than a kettle in the room but tea/coffee is available in the bar for free and this is something that I knew when booking). The location is great as you are right by Westminster Abbey.

Great location. However need to inform you that the room you are in has no window as this was a shock to me. It also took me nearly 45 mins to check in due to it only being one member of staff checking in, fielding questions and also servicing the bag storage. Meaning that people were jumping the queue to sometimes just put something in there bag. The check in experience unfortunatly tainted the rest of the stay.

This was my second stay at this hotel, and my twins’ first. We were able to check in early as our room was ready when we arrived, which was a lovely start to our visit. The room was clean and comfortable — quite basic, but exactly what you’d expect from a Premier Inn Hub.
Tea and coffee were available 24/7 near the main reception, which was a nice touch. The hotel staff were friendly and welcoming throughout our stay.
The location is great, with plenty of attractions nearby, making it very convenient for exploring the area. Overall, another great experience — we’ll definitely be coming again!

Great location, a few minutes walk from St. James's underground station. Comfortable walking distance to Victoria Station and Buckingham Palace. Clean, modern hotel. Friendly staff.

Downsides: Very small room, similar to an inside cabin on a cruise ship
No window
Wi-fi in room was fine, but no mobile phone signal
Have to go downstairs to use your phone and to see what the weather outside looks like

They need vents for the bathroom

The gentleman working the front desk at 5:30am today called a cab for our party and it arrived within 4 minutes.

Great location…great staff support in the heart of Westminister….second time at the facility…Will come again.