Townhouse Den Haag

Bare skryt fra oss!

Staff when we arrived were untrained and asked us to pay again, when we had already paid Expedia. It took getting Expedia to call them and me having to point out that the payment was on their system but not activated. A bar person does not replace a proper front of house reception if not trained.

Great location, clean room, helpful staff, attached testsurant

Clean and nice, central area

We stayed for 2 nights.

The front desk staff was very friendly and even let us check in earlier than 3 p.m., saying our room was already prepared — that part was great!

However, the room was not clean at all. We could find the previous guests’ hair anywhere, and even a chocolate wrapper they left behind. This is the first time I’ve stayed in a room without boxed tissues, a refrigerator, or even a trash can (or bag) in the bathroom. Very disappointing!

After speaking with two front desk staff and one manager, there was still no action taken and no ability to resolve the problem.


If you’re planning to book this place, think twice or be mentally prepared. Believe me, you definitely have better options out there!

The hotel has a good location and the rooms are a suitable size for two people. Unfortunately, the cleanliness of our room was not up to standard, as it seemed poorly cleaned. The service also left a negative impression — during check-in, a staff member was rather unhelpful and unfriendly when I asked about parking options. Overall, this affected our stay and the experience did not quite meet expectations.

The check in is interesting and I'm not a fan or the screen without a person style, very impersonal and the system is not altogether clear. The fire alarm went off at 2:30am without any explanation, everyone met in reception in complete chaos. Thankfully there was no real fire or there would have been some casualties given the main entrance seemed to be in lockdown! The staff didn't appear trained and there was no offer of apology later, just very tired visitors....
The bed however was comfortable (biggest pillows ever which doesn't suit everyone), clean and roomy shower and overall decent sleep the second night. Location is great. 8 mins walk from the central station and 5-10 mins to the main part of the city. Not a bad price. Spend your breakfast money at the fantastic little cafe De Almondo just a minute from the hotel, and top tip for good value Asian meal at the amazing taste Korean restaurant £12 for a choice of noodles/rice with vegetables and or meat such as teriyaki or sweet and sour, lovely service.

アムステルダムから一時間の街ですが、駅からも近く、スタッフはフレンドリーで、気が利く人が多く朝ごはんも美味しかったです。近くに都度利用できるジムやランドリーもあり、住むように滞在できました。

Gefällt mir gar nicht

Great and friendly staff, very new and modern rooms and comfortable beds.
Thank you!

Fijn verblijf gehad!

Ik heb een fijn verblijf gehad bij Townhouse. Prima geslapen, goed ontbijt gehad en aardig personeel. De locatie is top. Het hotel ligt op ca. tien minuten loopafstand van CS Den Haag en achter het ministerie van Financiën.

Cozy and modern, very central. our room didn‘t get cleaned every day. It‘s a bit badly soundproofed.

Really great hotel. Staff were friendly and helpful and room was so comfy and clean.

Non mi è piaciuta la pulizia della camera, il primo giorno non è stato svuotato il cestino, i successivi non è stata effettuata nonostante non avessi chiesto di non procedere (va chiesto di non farla in alcuni hotel).

Piccolo problema al check in con il pagamento subito risolto dall'addetto alla reception.

Bell'albergo nuovo, camere piccoline ma confortevoli con tutto quello che può servire ,bagno perfetto, non fate check on line.... meno male che John in struttura mi ha aiutato....

Clean.
And in the City Center.

I had an amazing stay and the staff were very friendly and helpful 🙂

Excellent location, you can walk thru pleasant narrow streets a few minutes to many of the main museum venues. Cafes and puvmbs of all varieties. Clean. Small Euro style rooms. Figuring out the switches and plumbing was a momentary challenge. Staff young, friendly helpful but a little overstretched manning the check in check out cafe and bar. As with every reservation at every hotel this trip, we had reserved for 2 beds and got 1 and had to change it on the spot. Minor inconvenience.

Alles wie beschrieben. Man sollte allerdings beachten, dass sich eine Etage Zimmer komplett im Keller befindet. Ist gut gelöst mit Oberlichtern und auch einem guten Vorhang. Dennoch natürlich eher sehr wenig Tageslicht. War mir vorher bewusst und war daher ok.
Self Check-In hat im letzten Schritt unerklärlich nicht funktioniert, mir wurde aber direkt vom netten Personal geholfen.