Premier Inn Cardiff Cc Stadium

Great location for the city centre...premium room very comfortable & clean - good facilities (bottled water, chocolates, iron & hair dryer)...very quiet in the room so had a very good nights sleep on both nights...nice to have the option of a bath or a shower too - many hotels have removed baths these days. Found logging onto the wifi frustrating - couldn't get on it day 2 of our visit & it's not easy to park at this premier inn. Staff very helpful in sorting out issues (like the wifi & missing hair dryer in the room). Booked again for next year as this hotel is comfortable & in the heart of the city!

I booked my hotel stay on a pre-paid booking via Expedia. Upon arrival at the hotel I was asked to make payment as the room hadn't been paid for, which I did.
(I later found out the room had been paid for by Expedia and the girl who checked me in had not read the notes on the booking. Therefore, I have paid twice for this room.
Now 2 months on I am still trying to obtain a refund, Premier Inn have admitted fault and shouldn't have charged me on arrival, however nobody seems to be able to action the refund; I'm left going round & round in circles!!
Premier Inn Customer Services is awful, nobody would help me on the basis of data protection. I asked to be put through to a Manager and was told it was not possible for data protection reasons. I am speechless!
Avoid!

Excellent location in the centre of town, close to all the amenities. Friendly welcome from reception staff, room was clean well equipped and extremely well soundproofed. Would not have known in the middle of the city, excellent night's sleep

Stay in premier plus room on 15 floor room was nice and clean and shower was lovely amazing view off the city centre and amazing sunsets the only let down was bed was really hard and uncomfortable struggled sleeping at nights. Breakfast food was cold won't be coming back to this hotel.

This is my second visit to the Stadium premier Inn Cardiff City centre, Apon ariving i was told a room wasnt ready, even though i had paid extra for early check in, so had to wait in the reception area for half an hour for them to get a room ready, If i had to wait any longer i would have asked for the extra i paid refunded, This time I chose the Premier plus room, the room was on a high level ( 15) with great views of the city, the room difrence from standard were that it had a fridge,(was handy) coffee machine difrent lighting and grey walls instead of white, better wall art , the beds was comfy as usual, There were some scuffs on the walls and a dark stain drip down the wall to the skirting board by the bed, ( caused by past guests who have no respect for where they stay) the bathroom had a rain shower, luxury shower products, the wash basin did have long hairs in it, probably missed by cleaner due to being rushed to get the room ready, the room was very quiet didn't hear any doors slaming or noise from the corridor, slept very well, I also paid for premier inn breakfast, Went down for breakfast at 06.30am but no hot food was available, cereal fruit and bakery all out, but had to wait 20 mins for hot food to be ready. But when I eventually got hot food, it was great as usual. So just a couple of niggle hence a star missing but I still would come back to this hotel.

The staff were very friendly and helpful on check in, despite dealing with technical issues with their automated check in system. I had no need of their assistance during my stay as the room was perfect; as clean and comfortable as you could want.

A lovely experience as I came to a rugby international to support the opposition. I was made very welcome. Ash and the rest of the staff were so welcoming.. I would probably say my best Premier Inn stay. Being of Gypsy heritage I know how lovely it is lovely when you are so welcome

Stayed at this hotel on 22/10/25 with my partner for our anniversary and enjoyed our stay. We done early check in but had to wait for what seemed like half hour/45 minutes for our room to be ready. We had been upgraded to a premier Inn plus accessible room on the 16th floor which was lovely, we had a wet room, as I'm a wheelchair user. The room had both sides of the bed Accessible so could choose which side to sleep which is rare in hotels, the hotel has 3 high speed lifts, only downside is the doors don't stay open long enough to get in and out as a wheelchair user. The very last lift (furthest away from reception) was a bit scary as it shook quite a lot and seemed to go faster than the others but we reported it to the staff.

Food was good, we had a really lovely attentive staff member called Ashley he looked out for my other half who is autistic and got overwhelmed by the menu change since we last stayed in a premier inn and Ashley was asking what was wrong why he didn't want no food and was he ok and my partner managed to say its because of the menu change and Ashley managed to get him something he was comfortable eating, he talked him through the options and found something he was happy with and by Ashley doing this it meant a awful lot to me, especially as my partner doesn't disclose his autism. We have stayed in lots of premier inns and the staff at dinner had never been so attentive so it was lovely.

My partner wanted a photo with Ashley, which he was happy to do but honestly he deserves recognition for what he done, it meant the world to me. I also thanked the chef as we left dinner for helping too.

Food was good, bed was comfortable, view was amazing we will definitely be back again sometime hotel right next to train station and pubs and clubs good location

Perfectly located for a night in Cardiff city centre. Rooms were quiet, even with the location. Beds super comfy as always. And reasonably priced.
Bathroom tap was faulty / stiff, it was stuck on hot and we couldn't turn it. Breakfast was slightly less vast than Premier Inn breakfasts usually are.
Still a good stay

Considering it's a new hotel you'd think it had been going for year the mess of the place room wall had marks all over them mold round the bathroom area reported sick in the lift and the staff just laughed about it and said they was aware but yet the lift was still up and running not very professional check in seemed to take a while compared to premier inns iv stayed but also the customer service from. The manager wasn't great and clearly rubs off on other staff members just think they need to be a bit more friendly with there customers as first impressions say a lot!!

Really nice hotel, very clean and modern. Excellent location to access town as literally 5 min walk to shops and bars. Very good location if visiting Utilita arena only 8 min walk. The Gentleman who was working the evening we arrived was very welcoming and helpful. Would definitely use this hotel again. The only criticism we had was that they appeared to be short staffed in restaurant, we ordered evening meal, waitress service was slow and she went home before we had dessert, I had to ask another staff member who was really helpful and sorted for us. Next morning same waitress we asked for porridge but after 15 mins we had to go and ask. In fairness to waitress she was working the restaurant on her own, more staff needed to support existing staff. The meal deal for combined breakfast and evening meal is good value and decent bar selection. Also close to Cardiff central station, although trains cancelled the day we travelled so I had to use Just Park and park about 9 mins from hotel. Overall very enjoyable trip

Really great hotel. Clean, modern, comfortable. Well situated for trains, buses, city centre.
Staff were so welcoming and friendly.
Breakfast was excellent, such a good choice, and so easy. Really nice atmosphere in the restaurant.
Over all would highly recommend.

A vote that was up to the usual Premier Inn standard. Close to the Utilita Arena and the city centre. Clean and tidy room and general areas. Really comfortable bed. Good ample breakfast. What’s not to like…?

The room was tidy and well maintained.

The time of check in there was a queue out of the door.

The morning (27th October 2025), my partner and I went down to the restaurant for breakfast. Unfortunately, our experience was quite disappointing.

Firstly, there was no orange or apple juice available. When trying to find a table, we struggled as many of the empty tables were covered in used plates and hadn’t been cleared. There were also no knives or forks available. When I asked a member of staff about this, I was told rather abruptly that she would “be around soon to do them,” by which time my breakfast had started to go cold. I also overheard other guests discussing the same issues, so it seemed to be a general concern that morning.

On a positive note, I would like to commend the chef, who was doing an excellent job keeping the food well-stocked and organised. It’s just a shame that the restaurant area itself wasn’t managed to the same standard.

Great hotel with be back again great bed and lovely staff great bar staff will be back again plus very good to get into town

Hotel is very close to the main shopping areas and is so close to the railway station and stadium . We opted for meal package and it was value for money . I had a problem with a meal and it was dealt with ,with no hesitation. Fantastic customer service . The staff are very friendly and quick to help you . Cannot fault my stay . Will use the hotel again.

The friendly staff with a fantastic location in the heart of the city gets this stay a big tick. Once you add great meal deals you have a "premium experience"

Room was clean, tidy, and quiet. Temperature was comfortable and staff were friendly and informative. Location was convenient.

However, the free wifi was barely functional and self-check-in kiosks were out of order.

Overall a good experience and good value for money.

The hotel is perfectly located to all the restaurants and bars. The hotel itself is very clean and the room was perfect. The staff are all very friendly and helpful. I want to say a special thank you to Albin who checked if I was ok after I came down in the middle of the night and sat in the reception area. I just needed some air and he left me for a bit and then just passed me and said 'Are you ok? Do you need anything?' He probably did not realise but in that moment, he helped me so much. His kindness was very appreciated - thank you. The breakfast was also amazing.

We've been to a few Premier Inns before and had a good night's sleep but this is on another level. It's a lovely hotel with a decent restaurant, pleasant surroundings and places to sit also has the good rooms and beds you expect. We had the dinner and breakfast deal. All of the staff were great and Madison was excellent, friendly and efficient. Highly recommended.