Premier Inn Dorchester

good hotel with loads of restaurants and bars close by Convenient access from Railway station Dorchester South and a quick walk into Dorchester town
Staff very good and welcoming We will be back

I feel guilty leaving negative feedback as I appreciate working in the hospitality industry is hard. We arrived late and had issues with our keycards and kept having to come down to get a new one as it would only work once and we were bringing things from the car. This did get sorted the next day. The room was dirty. Stains on the toilet seat which I had to clean. Toilet paper on the floor. Hairs on the wall and in the shower. Floor in the bedroom was dirty. We asked the next day for a clean and were reassured it would be sorted but this didn’t happen. We asked again but still didn’t happen so we gave up. The air con didn’t work. The WiFi didn’t work - I paid for premium and it still didn’t work.
The only positive was service at breakfast and the food itself.
We stayed here before and not been disappointed but this stay was not good.

The bedroom and bathroom were modern. The best Premier Inn we have ever stayed in. Car parking was explained in advance and at reception.

Excellent location, standard premier inn rooms and very comfortable bed. Good parking availability and helpful staff.

Situated in a convenient, but grim part of Dorchester, this hideously pale blue Lego Brick hotel has the usual combo of qualities for which Premier Inns are known.
The reception was manned by the most unhelpful, obstructive man I have ever encountered as a check-in clerk. Slow, off-hand, ignorant and largely unresponsive. Arrived early, the told it would be £15 to check in early. A quick discussion later, we agreed. He then pointed out that it "needed to be booked yesterday".
We left and came back 2 hours later to be finally checked in. At the room, which was fine, we found he hadn't been given the special tag with the wifi code, so had to go back down 4 floors to get it. In one half of the cases it was used. It failed to work. We had had enough and went out...This place seems to be a "Work in progress" hotel.
Needs work!!

A great Premier Inn, with easy secure car parking and conformable beds. We ate in the restaurant morning and evening for our three night stay. The choice of food was great and the quality as well as the quantity was excellent.
The staff are all excellent, very friendly, helpful and nothing was too much trouble. The rooms and all of the other areas were clean and well maintained.
Unfortunately, some of our party did have some noisy neighbours which did keep them aware until the early hours of the morning.
We will be back!

Location of hotel and the quality and cleanliness of the room is good but the breakfast was disappointing with some items not available as they were out of stock and so this made it poor value for money.

My laptop was stolen by a member of staff. I entrusted my carryon bag to the hotel staff for a 2 hour period and on my return found my laptop missing from the bag. Management said they reviewed the CCTV footage for the 2 hour period and the staff member was the only person entering the room - so that person should be held accountable. I got no compensation and was told to contact the police as my only remedy. In my view, the hotel is not guest friendly.

Friendly helpful staff. Clean room although hallway needed a better hoover. Quiet with no street noise. Conveniently located for travel, shopping and dining. We will definitely be staying again!

Located near restaurants, tourist sites, and museums

Very comfortable hotel. Ate in restaurant, staff very friendly, particularly Billy & chef, Michael who prepared some tasty meals. Would suggest more choice of potato (only choice was chips). Experienced problems with TV, remote didn't work & found it difficult to switch off at TV!

Very relaxed atmosphere, lovely and quiet had three lovely nights sleep. We paid for the meal deal which was breakfast and dinner. Great value for money the food in the restaurant is excellent.

Rooms are very clean and well maintained. Staff are professional, helpful and friendly. Location is ideal for exploring the various museums in the area.
You will have to pay £4 per night for secure underground parking, which is very reasonable compared to other hotels I’ve stayed at. Highly recommended for a stay in Dorchester.

Ideal location, parking in the underground Car Park was easy. Rooms lovely and clean and comfortable. The Inn was quiet, well organised, light and clean in all areas.
The restaurant was very comfortable, clean and well managed. As a vegan I had a good choice of food, the Chef was very accommodating and cooked vegan sausage for breakfast. Excellent Value. Our only concern the staff in the restaurant appeared to have a very heavy workload. They never complained and made every Customer feel valued and bent over backwards to accommodate all diets. Thank you for a great stay.

The room was comfortable, clean, easy to find and well located for a short stay.

All went as expected and the semi flexible option gave enough flexibility required.

Premier Inn is still a reliable pace to stay for a cyclist. Great rooms, bed and bathroom. Excellent early breakfast. Evening meals are not very good - slow service (only one chef on duty) and luke warm - this makes the meal deal not as good value as it seems.

Staff worked well under difficult conditions. Staff shortage. Would return.

I have accessibility needs and I know when I book a Premier Inn Accessible room that my needs will be met.
The bed is at a good height for transfer from wheelchair. The wet room has everything I require with plenty of manoeuvring space.
When eating in a chair was removed from the table at each meal without my needing to ask.

Great location. Managed to get hotel car parking too and free upgrade to Premier room which was a nice touch. Good base for exploring the town and close to bars and restaurants in the brewery quarter.

Excellent location, parking is free in the underground car park. The parking spaces are tight and sometimes it is difficult to find a space. The rooms are spacious with good beds. The restaurant is usually fare.

Stayed with my husband and son for one night while visiting Weymouth.

The hotel was lovely and clean and the rooms were a really good size!

The staff were incredible friendly, however, they were massively overworked! The bar did not open until 6pm and they only sold bottled drinks. There were three staff members on duty, one of which was the chef! Two staff members were having to check people in, work the bar, take orders and serve dinners! The poor chef was run off his feet! We ordered food about 7pm and finally received it at about 8:10pm. The staff were so apologetic and it really wasn’t their fault. The chef even had to bring my pudding out to me as the other staff were busy! Management need to take note as it is not possible to run a whole hotel on three staff! They were getting some stick from a few of the other guests due to the time it was taking to serve and get food out, but the staff did not stop for even one second! Good and breakfast was lovely and the breakfast buffet was well stocked.

Some nice bars and restaurants around the hotel and the train station is just over the road.

Overall it was a pleasant stay, but we felt extremely sorry for the staff!