Premier Inn Epsom Central

Surly reception.
No soap in washbasin or bath.
Shower mixer tap dirty.
Terrible bar service.
Breakfast disappointing.
Overall very poor.

Great place to stay the hotel has had a great refurb
Tom the new manager is really improving the place
All the team are great and really enjoy there job
Mixed grill is lovely too proper bit of grub well done to the chefs in the kitchen

My daughter loved the bar staff lady Donna she was very welcoming also said she is kind hearted and holds a brilliant service. The food was really nice and we all enjoyed.

Thank you!

Good location, friendly, helpful staff but seriously under resourced. Food in the pub was grnerally good quality and value. We appreciated close location to Epsom Hospital and the town centre a 10 min walk away.
Rooms clean but a bit rundown - for the price it’s a good deal. My thanks to the team working across reception and the restaurant including Liv, Tom & Mohammed and the chefs, cleaners. If the head office can better manage the skeleton staff running across sites and support with better training that would be great. Manager Tom handled a couple of issues well 😊

After staying here for the last ten years it is time to move on. They have taken over control of the pub next door but it is only open at set times. If you want a drink or something to eat out side of there hours you need to walk 10 minutes into town. Best to stay in town not here. I hope this help others.

Very quiet place to stay.
Friendly welcoming staff and helpful.
Clean room,tea,coffee, milk and sugar always available to pick up at reception.
Free parking.

Rooms were nice and clean, very friendly and helpful staff at reception nothing was too much trouble.

Very good service in restaurant food came up nice and hot and a good choice of background music.

Will definitely stay here again

Brilliant staff! Always helpful and friendly! Awesome food! And comfy beds! And plenty of places to park! …………………………….

I visit family in Epsom regularly and this is where I stay most often for the following reasons: 1. It is cheap - cost me £200 for 4 nights. 2. Large free car park, and I always drive to the far end as there is more spaces. 3. You can open the window, which is rare in Premier Inns these days. 4. It is less than 10 mins walk to a Wetherspoons pub. 5. There is a 24hr garage that sells M&S food right opposite. Yes the restaurant is run-down awaiting refurb, but it’s ok for breakfast or a quiet pint in the evening. Premier Inns in general have poor air con systems and this is no different. I do not like the way the rooms have been ‘modernised’ because the large bench table where you could put all your stuff has been replaced by a small one. Many tv channels have been removed so it’s basically news or kids stuff now. The glsss panel over the bath just gets in the way and so much water goes on the floor - it’s about time every room had a walk-in shower instead of a bath, it’s far safer too. The sink tap no longer has running water it’s become a spray, and the toilet flush it behind the lid so you have to keep touching it. The bed is comfy but far too high, particularly if you have any back pain because your legs do not reach the floor so you have to ‘hop’ off. Staff are fine but clearly not motivated due to minimal wages. Worthy praise goes to the young lady who swept all the leaves up outside the front entrance. So the place is fine but the owners really need to re-think the way they are updating their Premier Inns because they are going in the wrong direction.

We had a good time. Easy walk in to all amenities. Clean room. Breakfast was delicious and Kirsty was a really helpful and kind server. Thank you :).

Great hotel, clean, good facilities for the most part, parking was fine. Service was good as was noise level - though my friend (in the same room as me) heard people banging about in the room above in the middle of the night, I didn't hear that.
Value was good too - pretty much the hotel side of things was great.

However the run down Haywain 'pub' that is for the exclusive use of hotel guests, was, frankly, terrible. The front view of it suggests it's going to be condemned soon! Large portions of it screened off inside and drinks promotions when they didn't have hardly any of those drinks!!! And (although I didn't have breakfast there - I've had it before and never will again) a friend reported the breakfast was rubbish.
Better to walk down to the Spoons!

This particular P.Inn branch is in a lovely location, nearby Chessington which we visited and also easy access into Central London. Not far to walk into Epsom town where lots of shop choices.

The staff, rooms and cleanliness were faultless - we'd recommend this branch!

Our only disappointment which really isn't to do with our stay but frustrating when you see the potential - the restaurant area is an amazing space with lots of original features but as it's likely low season in Oct leaves it feeling a bit tired.
Some changes off brand but directed for this sit in terms of the interior and menu could mean this becomes a brilliant local spot to go!

Friendly and welcoming staff. Room beautifully clean. Breakfast was good, service from staff was excellent. Will be back.

Lovely convenient hotel in Epsom based beside the main road. New style of room looks great. Member of staff Tom was really helpful with tips about the local area and sorting out a few issues with the room.

The Premier Inn Brand is Damaged! The place is tired and run down . The rear car park is unkempt, no outside lights working, gardens overgrown and a car thieves paradise. The outside paving is broken and buildings have a tired and sad appearance . The hotel has signs saying Shushhhh but try closing the door to the bathroom in room 32 it’s creaks and emits a loud screech as you close the door! The heating system is just broken and the fact the room has a large floor standing fan tells its own story ! Time for some serious Head office management to decide if they want short term profit or a long term business!

Stayed 3 nights and the staff are very unwilling to help. I told staff on reception 3 times the heating wasnt working in my room (it was showing 17c) although a heater is working fine in the reception area. First time a woman on reception said she had just turned on the heating system.. a complete lie I presume to make me go away as no heating that night but Tom at reception thought it acceptable to joke about this to me on 2nd day I reminded at reception it was very cold in my room saying there is a ‘button and a boost button on the radiator at the top’ making out I must have missed it. There was no button. What a very arrogant and rude man he is thinking its ok to make fun of customer concerns who pay £120 a night to stay there a very basic request is heating which I had none for 3 days with even no plug in heater offered. Tom should be removed from his position near reception as he is uncapable of any form of decent acceptable customer service. The whole experience at this hotel was shockingly bad. The coffee at breakfast from the machine tasted of detergent.

Veldig bra hotell. Ren, rolig, fin. Nær sentrum. Perfekt for å slappe av og nytte. 30 min fra London senter med tog. Tog stasjon 10 min spasere fra hotellet, rett i Epsom senter. Masse kaffe, shopping. Elsket det

This hotel is like a heat pump. The room was far too hot and it made me ill.
When we arrived the window was already open and a fan was on in the room. The room was over 35c although the day was only 23c.
I complained to the staff and asked to be moved to a cooler room. They said no and offered more fans.
We ended up with 3 fans. They were very loud - over 80 decibels. In the morning out ears were ringing from the noise.
I have made an official complaint to PI and asked for a refund due to their advertised guarantee of a good nights sleep. They have not honoured this promise or given a refund.

Every time I went to the reception there was other people in their making the same complaints. It is truly awful.

I had been a regular at PI all over the UK but I will never stay in one again after this - both the experience and the terrible customer service response from PI

I feel very sorry for their team who were trying to manage this building which is NOT FIT FOR PURPOSE and is a health and safety liability.

Staff were friendly and really helpful, doing what they could to make our stay pleasant. Unfortunately they're dealing with the profit-hungry corporate ne'er-do-wells who clearly aren't bothered about whether anyone with a food allergy or intolerance goes hungry or whether someone using the dining room toilet might escape without dysentery or not... (indeterminate puddle on the floor, broken toilets and soap dispensers...!

Comfortable room as expected from this brand. We didn't have the best first impression as the guy on reception was dealing with something else and completely ignored us for 5+ minutes. Both times we needed extra milk the container in reception was empty and clearly hasn't been cleaned in a while.
Convenient location for getting into London. We chose it for this and competitive price.