Premier Inn Helston

The room was cold on arrival and smelled of damp and overpoweringly musty.
The stuff were nice in the restaurant but very clearly stressed at being massively understaffed.
Trying to grab a quick bite to eat turned into a 1 and a 1/2 hour session for just a simple main and desert.
Food was extremely lacklustre.

Restaurant and carpark busy Need to book a table in advance to receive table service rather than ordering at the bar Food good for a chain hotel

Only a 1 night stay whilst visiting friends, we were going to have tea in the pub next door, but were met with a sign saying 'due to being understaffed, we are not taking any walk ins' oh...ok..! So went elsewhere for tea.
The room was ideal, normal PI standard, perfectly comfortable. Only issue I didn't like was not being able to open the window, air con in the room was great, but never the same as being able to open the actual window to let fresh air in.

Larry and Lynne were both incredibly helpful when I had some issues with a booking.

Nice hotel, good food and a great location.

Ideal location, would go back, restaurant within easy walking distance, staff extremely friendly and accomading Need I say more.

Arrived to helston premier inn to be greeted by the lovely receptionist Amanda ,so helpful and friendly,lovely clean room ,really attentive staff ,loved our stay and will definitely be back thankyou

Another lovely premier inn experience. Nice reception staff. Great location for visiting surrounding areas such as Lizard, lands end and St ives etc.
Nice and quiet though the night and brekkie as normal for premier inn, does the job 👌

20 minute walk into town to visit my favourite hostelry, the Blue Anchor! Close to bus routes at the Tesco. Managed to do some walking but one day was wet and kept me inside licensed premises! Room spotless, staff friendly and welcoming. With breakfasts at the adjoining May Tree, value all round.

Really nice hotel. Lovely building, nice and clean inside and lovely staff.
The room was a family room, well equipped with everything we needed.
Premier Inn beds really are the most comfortable, and this was no exception.
The only problem was the WiFi. The signal was really bad even with logging into the free wifi but I think it's simply the location that doesn't have great service.
Can't fault it. I'd stay here again.

The hotel and hotel staff were superb.On the other hand we had such a cold reception from an older certain female member of staff at breakfast on the first morning.We had booked breakfast at the hotel reception but it had not shown up on their computer and it seemed to be the end of the world for this individual.There must have been 20 spare tables.We had prepaid for the time we were there and this experience seemed to put a dampener on the start of our holiday.The restaurant is seriously in need of a deep clean and revamp.Food remnants and crumbs under every table from the previous night.

We stayed here 3 times this year .and booked again for a week.The staff are excellent beds very comfortable and clean.all staff keep the good work up

Very friendly helpful staff lovely comfortable bed and clean rooms, close to supermarkets, pubs and a good hub for discovering the Lizard peninsula.

The hotel staff and room were excellent. The pub next door was understaffed but breakfast good. Avoid waitress Sandy - rudest waitress we've ever met. Spoke to us like we were dirt on her shoe.

We’ve stayed here multiple times over the years and the staff are generally welcoming and lovely the only issue we had previously was with the cleanliness of the room.

On this visit, we were put in a room with mould in the window and in the bathrooms, but it was eventually dealt with. The housekeeper was a brilliant lovely lady.

The main problem was I requested a late checkout until 1:30pm and informed the staff I would be in a really important work call.

At around 1:00pm the alarms in our room went off, initially I thought it was a drill, but it was triggered sporadically with no one warning, at least 10 times and it sounded like it was specifically in our room, as I couldn’t hear the main alarms outside.

At some point we thought it was deliberate, and my son who is extremely sensitive to loud noise was really troubled by it.

Having worked at hotels previously I am aware of the drill and fire alarm testing procedure and none of that was followed in this instance.

The general vibe of the hotel has changed as well, which is so sad to see, hopefully this was a one-off glitch.

Stayed there a few times, always reliable. However the adjoining May Tree has gone down hill a bit. Dirty tables at breakfast, overflowing ashtrays outside (first thing in the morning). Dragon of a woman hosting breakfast.

had a deeply disappointing experience at this hotel. The staff were consistently unfriendly and unhelpful. The air conditioning was inexplicably turned off during the night, making it very uncomfortable. The hallways had an overpowering bleach smell, and our room had multiple issues: non-functioning lights, no towels provided, and empty hand soap dispensers. Most concerning of all, there was visible mould covering the bathroom ceiling. I would not recommend this hotel to anyone.

Reception staff were friendly and helpful but room was very stuffy as windows don’t open and airflow system isn’t sufficient. Very dirty under the beds (not vacuumed) and mold on bathroom ceiling. Unfortunately these factors together made the room feel grubby, stuffy and claustrophobic. Strange stuffy smell in corridors too as also unventilated. Would not recommend.

I have stayed at this establishment numerous times over a number of years , pre Covid,Covid to the present day.
To give some perspective I’m an old exile of Helston, well travelled and stayed at numerous Premiers around the UK.
I have always found the Premier at Helston to suit my purpose; it does what it states on the side of the can.
A comfortable bed,hot shower and clean room.
I have personally never had a problem with the cleanliness of my room, a bit functional,no frills but adequate for the price paid.
The room I have had,(I always request the same if possible ) is quiet and works for me.
If I had a suggestion perhaps put some tea/coffee bits on a trolley upstairs along with fresh towels to avoid pestering the reception and queuing at times for them?
Two large towels left in the room please would help.

Generally I find the staff ok ,the guy (Larry grey hair)’ especially welcoming and personable, others can be a bit surly and can be reluctant to assist.
I do think at times they make you feel a nuisance asking for bits, their body language and facial expressions say it all.
You know who you are ladies, either change your approach or leave and give someone else a chance of a job in hospitality.
In effect I will continue to stay here again,it’s obviously not 5 star but not equally not 5 star prices,certainly value for the money paid.

I
The May tree pub across the car park I struggle with over the years.
Great for convenience and a drink,but both the food quality and portion size is dire; service is often all over the place.
Its biggest draw is that it has a captive audience and within staggering distance of your room.
The decor is very tired and the bathrooms need to be far cleaner than they currently are.

Stay was ok
Didn’t realize no lift , and long corridors for unfit
Registration for free parking not immediately obvious, you probably need an iPhone
Car park swimming in litter , would have thought they would employ someone to sweep it up occasionally , considering the vast amounts of money they are making
Not close to proper pubs or food , without driving

Stayed as a business customer many times. Always friendly and helpful staff on the desk. Particularly Larry and Lynn. Nice relaxed location. Loads of parking.