Palms Hotel & Retreat By Palette London Romford

Smelling so bad and they wake me up early in morning with noises someone working or i dont know expensive as well i wait one hour to be served i would like to talk to management for refound me money cos they wake me up so early

Checking in was a nightmare. You need to log into some web site to check in. 1st time I've been asked to do this and I say in 3 - 4 hotels every week. Shower curtain pole was lose. And if you wanted a disabled access bedroom it was going to cost more than a standard double.
Also get ready to break the bank to eat there most workers had takeaways.
Total rip off OYO typical junc

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Great for parking, fabulous meal in the restaurant

TV did not work. The sink was plug not working properly. People smoking in other rooms. There was rubbish outside my window and saw rats there no hairdryer in the room had to call reception to bring me one,This made me late in the morning so I could not have breakfast. I tried to cancel my breakfast and the guy on the reception said it would be difficult to get my refund back to which I was pretty annoyed about as wel. I did ask reception if I could move rooms they said there was none available but when I checked on various different hotel brokers I found thoat rooms were available so the guy on reception actually told a lie.I’m sorry to say this all about my experience but it’s the truth. Don’t normally feedback but I just thought the owners should know.

Very good I liked it
Thanks

Sound-proofing not good. I could still hear conversations in the early hours of the morning. When I awoke the next day at 06.45, the talking was still audible.
I stayed at this hotel to be close to my work in Chelmsford. The breakfast was good but a 07.00 start would be better, especially for the next few years while the new Gallows Corner is being built.

Ideal location for what we wanted. Lovely clean hotel, recently renovated. Had just reopened when we visited, so a few teething issues, ran out of a lot of drinks, not enough breakfasts for people that had reserved a breakfast. Hotel was sold out due to Chelmsford part in the park. Overall lovely stay, some nice restaurants and bars,cafes close by.

You need to take this hotel off your website. Its awful! Firstly, the area it is in is not nice. I felt unsafe the moment I arrived and I made sure I parked my car as close to the entrance as possible. The room stunk of weed! There was a guest screaming and shouting in one of the rooms next to mine. The bed sheets and pillow were dirty. The decor in the reception area and the restaurant is very very ugly. The restaurant was badly managed. My Wagu burger, although tasty was dripping with blood. The service for breakfast was awful. I wanted some granola for breakfast only to be told the had ran out of milk!!! What hotels run out of milk?? The staff looked stressed especially at breakfast. I left without having any breakfast that I had paid for. Without doubt the the worst hotel I've ever stayed in! Honestly, take this off your website your customers deserve better!

Rooms ok and comfy and clean only downfall the brewing facilities don’t get topped up had to ask

When we arrived we were given a different room to the one we had booked, we were advised that hotels.com had uploaded the incorrect pictures and we only had a standard room. We asked if we could upgrade and were told all the rooms were the same and none were available. The room was small, and after 30 minutes our TV stopped working and we could get no wifi. We complained to another member of staff who said she would upgrade us, which was unexpected as we were told earlier all rooms were the same and no other rooms were available, we were then told that we were given the wrong room. We moved upstairs and the room was alot bigger but the air con did not work. We were given a fan, but didnt have a good nights sleep as the curtains were far too small to fit the whole window and were not black out. We booked for 2 nights but only stayed one. Wouldnt return

I had an appalling experience at this hotel. On arrival at 10 p.m., I was told the systems were down and my booking couldn’t be honoured. The staff were dismissive and unhelpful, offering nothing beyond, “the computer is down, we cannot give you a room.” By the time I managed to log on to a computer at 10.30, every nearby hotel was fully booked. With zero assistance from the hotel, I was forced to secure alternative accommodation at more than double the original cost and a 30-minute drive away. To make matters worse, the hotel has still failed to issue a refund. An utterly unacceptable way to treat paying guests.

Arrived for a late evening check in to be told that due to an 'IT Glitch' they were overbooked and had no rooms available.

Several other guests were in the same boat.

Reception were unhelpful and shrugged it off as not their problem - despite people being stranded in Hornchurch with no local hotels available.

The hotel rooms are very nice, clean... Newly refurbished.
Breakfast is the worst I have ever encountered!!.. No coffee, they had run out of beans for the machine. No coffee or tea on the second morning. Only 2 fresh juices, once empty were not refilled. No fresh fruit, no yogurt, no pastries, no variety of milks for cereals. No jams, or honey or marmalade for toast... Only butter or marmite. Cooked breakfast took 45 minutes as there was only one chef... Tables were not cleared. Glasses for juice ran out. Only one young man taking orders and serving and fielding complaints.... Non of this was his fault.... He tried to contact his managers who didn't return his calls... In the end people were turned away from the restaurant even if they had paid for breakfast as the remaining chef had left the kitchen. A refund will be persued by the four of us that spent 2 nights there!!

Everything was ok except the doors in the corridor when you open them make the loudest noise when they close and keep you awake all night long ..

I didn’t feel welcome

The main bar was out of use as they had a private function on

Very clean and good service

Very clean, staff friendly snd professional. Would definitely stay again abd recommend the hotel to others

The place was very noisy. The cleaning will start knocking your door at 9 or 10am not knowing if you’ve slept late,