The Z Hotel Victoria

Hotels
Z Hotels
6.8 (75 reviews)
5 Lower Belgrave Street, London, England, SW1W 0NR , London , GB

Facilities

Health or beauty spa nearby
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Breakfast available (surcharge)
Smoke-free property
Health or beauty spa nearby
Accessible shuttle
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Hard beds
Poor breakfast

Categories

Cleanliness
7.01
Room cleanliness was acceptable, but some reviews mentioned issues like a leaking shower and soft flooring.
Service
8.48
Multiple reviews highlighted friendly and accommodating staff.
Location
8.52
Guests appreciated the convenient location near Victoria Station.
Room Quality
5.97
Rooms were often described as very small, hard beds, and lacking in comfort.
Amenities
6.5
Basic amenities provided but several guests noted they were lacking or needed improvements.
Value for Money
5.96
Guests felt the price was high for the size and comfort of the rooms.
Food and Beverage
5.01
Breakfast received negative feedback but there were good nearby dining options.
Overall Experience
6.98
While there were positive aspects, numerous complaints affected the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:35

Property Description

Discover the perfect blend of comfort and convenience at The Z Hotel Victoria, ideally situated in the heart of London.

Comfortable Accommodation: Relax in one of our 106 air-conditioned rooms, equipped with Smart televisions and complimentary Wi-Fi. Enjoy the comforts of home with amenities like desks and coffee/tea makers, and rest assured knowing housekeeping is provided daily.

Dining Delight: Savor delicious meals at our on-site restaurant, or unwind with your favorite drink at the bar/lounge. Families will love our complimentary breakfast for children 12 and under, making it easy to start the day right.

Prime Location: Just a short stroll from Victoria Station and iconic attractions such as Buckingham Palace and Hyde Park, our hotel is the perfect base for exploring London’s rich history and vibrant culture.

Book your stay now to experience the charm and convenience of The Z Hotel Victoria!

Important information:

Make use of convenient amenities, which include complimentary wireless internet access and concierge services.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

Location

Guest Reviews

6.8
Based on 75 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.52
Room Quality: 5.97
Amenities: 6.5
Value for Money: 5.96
Food and Beverage: 5.01
Overall Experience: 6.98
C
Cecilia
10
Pros:

Very good service and efficiency, hospitable and supportive people who work here, especially the night manager

2025-10-12 via Nuitee
K
Kimberly partner
10
Pros:

Lots of restaurant selections and close to the train station. Hotel staff very friendly and helpful.

2025-10-09 via Nuitee
B
Ben partner
4
Pros:

Room was incredibly small , mattress very thin. For what they are charging Z hotel needs to fix up

2025-10-05 via Nuitee
R
Richard partner
8
Pros:

Price based on location was outstanding. Room was comfortable for a short stay. Lots of restaurants and public transportation in the area. Near Victoria Station and most of the sight-seeing landmarks.

2025-10-05 via Nuitee
M
Morgan
2
Pros:

Very noisy, the shower is completely see-through and not worth the value

2025-10-03 via Nuitee
R
Rebecca
8
Pros:

The rooms are very small (unable to layout suitcase and walk around) but nice and comfortable bed.

2025-10-03 via Nuitee
D
Donald
8
Pros:

Worlds smallest hotel room.

2025-10-03 via Nuitee
M
Mark
8
Pros:

Very friendly staff and good facilities close to London centre

2025-10-01 via Nuitee
R
Rosa
10
Pros:

I had a truly wonderful and gratifying time throughout my entire 10-night stay at the premier Hotel Z Victoria!

I was fully pleased and satisfied with the room and quality of the service provided by their great housekeeping staff! I felt so very gratified and deeply appreciated the truly unmatched genuinely kind and courteous, prompt but highly efficient top quality service provided by the Front Desk Team starting with their wonderful Manager Adriana Zawada all the way down to each of the Front Desk Team members that assisted me!

2025-09-30 via Nuitee
D
David
8
Pros:

Wonderful staff

2025-09-26 via Nuitee
J
James
10
Good price to location
Pros:

Was great value and great location

2025-09-25 via Nuitee
C
celine
6
Roomy but bed very hard...
Pros:

Booked at the last minute, used Z hotels before and I'm aware of their business model, i.e. compact rooms at good value. The Z Hotel Victoria was very expensive only based on the location, so closed to Victoria station that my basement room (without window) would almost check when the underground train would pass under. I did comment on the fact that the bed was very hard, like plank of wood hard when I checked out. The employee told me that it was because it was a new mattress. If it's the case, they must have chosen the hardest orthopaedic mattress ever made. No bounce at all, not even a little. Very uncomfortable. Other than that the room was gigger that other Z Hotel or Premier Hub ones and the shower was great.

2025-09-25 via Nuitee
E
Emma
8
Pros:

Comfortable stay.

2025-09-24 via Nuitee
M
MARK
8
Pros:

Great price point

2025-09-23 via Nuitee
P
Paul
8
Pros:

Booking was excellent price but rooms a very compact

2025-09-23 via Nuitee
H
Hannah
8
Great experience! Perfect location
Pros:

The staff was extremely nice and very accommodating! The location of this hotel is INCREDIBLE and we were able to walk to everything - all of the big sights to see too. The Victoria London train station is conveniently a few steps away and very easy to navigate. The breakfast was not very good but it’s fine.

2025-09-23 via Nuitee
D
David
10
Pros:

Friendly staff!!

2025-09-23 via Nuitee
D
dreya
10
Great position
Pros:

Great position

2025-09-20 via Nuitee
J
Jennie
10
Z hotel victoria
Pros:

It was very comfortable and pleasant to stay. We stayed for 3 nights and we slept well , barely hear any moise. Staff were accomodating.

2025-09-13 via Nuitee
N
N
6
Over priced
Pros:

Extremely small rooms. Friendly staff. Well over £250 per night with no breakfast included, or cleaning of room in between nights - the company was clearly making a profit off the back of the tube strikes. Victoria is not a nice area of London, however it is very central with comfortable beds.

2025-09-11 via Nuitee