PhaiLin Hotel

Hotels
9 (357 reviews)
Oupalathxiengkong Road , Luang Prabang , la

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Express check-in/check-out
Safety deposit box
Tour desk
Currency exchange
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Comfortable rooms
Excellent staff service
Cons:
Occasional maintenance issues
Inconvenient bathroom layouts

Categories

Cleanliness
8.39
There were mentions of cleanliness being good, but some comments like ‘the bathrooms need attention’ lower the score.
Service
9.86
Numerous reviews praised the helpfulness and friendliness of the staff, tying it to positive experiences.
Location
9.4
Location was often described positively, positioned conveniently near the city center and attractions.
Room Quality
8.35
Room quality was typically good, though one review pointed out the bathroom was small.
Amenities
8.38
Basic amenities were well-received, but some guests mentioned that more attention was needed in areas like shower pressure.
Value for Money
9.34
Several reviewers noted that the pricing was appropriate for the quality and service provided.
Food and Beverage
8.89
While some breakfasts were noted as average, overall food offerings were appreciated.
Overall Experience
9.36
The aggregate sentiment from the reviews reveals a very positive overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:47

Property Description

Convenient Location
Strategically located near popular attractions like Mount Phousy and Night Market.

Modern Amenities
Enjoy air-conditioned rooms with a flat-screen TV, safety deposit box, and private bathroom.

Exceptional Service
Benefit from a 24-hour front desk, concierge service, and tour desk for a seamless stay.

Book your stay at PhaiLin Hotel for a memorable experience in Luang Prabang!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

9
Based on 357 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
B
Brian couple gb
3
Pros:

Staff to be more informative, Cleaning was poor and so more attention to the workforce.

Cons:

The standard of cleaning was bad and sporadic.
Facilities were poor.

2026-02-14 via Nuitee
P
Pascal couple fr
8
Pros:

Excellent emplacement de l'hôtel, personnel professionel et serviable

Cons:

Le lavabo se trouvait dans la grande cabine de douche. Ce n'était pas très pratique.

2026-02-13 via Nuitee
M
Marina couple kz
8
Все хорошо
Pros:

Хорошее расположение, приветливый персонал. Есть бассейн, но мы им не пользовались. Можно было остаться в холле после чек аута и дождаться своего рейса.

Cons:

Белье развешенное на балконе)

2026-02-09 via Nuitee
E
Emilee solo_traveller us
7
2026-01-31 via Nuitee
J
Jean Jacques couple fr
7
Pros:

Pas loin du centre

2026-01-31 via Nuitee
A
Amir couple gb
10
2026-01-29 via Nuitee
L
Luka solo_traveller fr
10
excellent
Pros:

Cet hôtel est très propre. Il est idéalement situé, à seulement 2-3 minutes à pied du marché de nuit, du marché du matin et du palais royal. J'ai particulièrement apprécié la gentillesse et la serviabilité du personnel, toujours prêt à m'aider avec le sourire ! La chambre est spacieuse, la douche a une bonne pression et la climatisation fonctionne parfaitement. Le petit-déjeuner, simple mais délicieux, comprend de l'eau EPA et des fruits. Je recommande cet hôtel sans hésiter !

2026-01-29 via Nuitee
W
Welte couple th
10
Pros:

Good

2026-01-29 via Nuitee
A
Amir couple gb
10
Brilliant Hotel in Luang Prabang
Pros:

Really nice place to stay, the rooms were super spacious and the hotel was very clean. The host was amazing and he was always around and willing to help with whatever we needed. He stored our luggage for us while we went on an overnight trip elsewhere which was really useful too. Breakfast was good, fruit to start with a hot drink followed by a choice of 7 mains. The hotel is about 10-15 minutes walk from the night market and main places to visit which was great. Overall, an amazing hotel which I definitely recommend.

2026-01-29 via Nuitee
E
Elina solo_traveller fr
10
2026-01-28 via Nuitee
C
Chowon solo_traveller fr
10
Pros:

Nous avons séjourné à l'hôtel Phailin et serions ravis d'y rester plus longtemps.

Les chambres étaient magnifiques et impeccables, l'emplacement idéal, le personnel très serviable pour l'hébergement et les activités de plein air, la connexion internet stable et le petit-déjeuner, bien que simple, était incroyablement délicieux ; nous avions hâte de le prendre.

Nous n'aurions pas pu rêver d'un meilleur endroit où séjourner à Luang Prabang.

Un grand merci !

2026-01-28 via Nuitee
L
Louis couple fr
1
2026-01-27 via Nuitee
C
Christophe couple fr
5
Pros:

Le bâtiment est joli, nous avons demandé à changer de chambre car la première nuit nous étions côté rue et impossible de dormir même avec des bouchons d'oreilles, le personnel nous a changé de chambre.

Cons:

Le petit déjeuner est minable et nous restons sur notre faim, ce n’est pas a la hauteur du prix demandé normalement 65 euros .
La douche est sale et la robinetterie est plus que sale .

2026-01-22 via Nuitee
L
Luka couple fr
10
super hôtel
Pros:

Ce nouvel hôtel bénéficie d'un emplacement idéal en plein centre-ville, à proximité de nombreux commerces. L'hôtel est très propre. Les chambres sont spacieuses et bien équipées. Le petit-déjeuner était délicieux et copieux : pain, œufs, fruits en dessert et jus de fruits. Le directeur, très aimable, m'a attribué une chambre conforme à ma réservation. Il a répondu à toutes mes questions et demandes. Je pense que c'est un hôtel d'un excellent rapport qualité-prix à Luang Prabang. En résumé : un bon hôtel, des chambres spacieuses et propres, et un personnel accueillant !

Cons:

Rien du tout. Tout va bien.

2026-01-22 via Nuitee
D
Daniel family_with_children se
3
Pros:

ingen bra frukost läget var bra

Cons:

toa funkede inte på ett rum ingen varm vattan på ett annat rum

2026-01-21 via Nuitee
S
Susanne couple de
8
2026-01-20 via Nuitee
R
Robert solo_traveller hu
9
Pros:

I ended up here because of a relocation, but this hotel was much better than the previous one. Clean, spacious, wifi, air conditioning worked well, there was no sewer smell, bathroom was spacious, breakfast was great. Price-value ratio is acceptable. In a walking distance to the main attractions. Would recommend.

Cons:

There was no TV in the room, which was a bit strange, but it wasn't too bothersome for me. The street noise was a bit annoying, but manageable.

2026-01-20 via Nuitee
S
Sandra solo_traveller fr
9
Excellent
Pros:

L’hôtel est très bien situé, proche du centre historique. Les chambres sont spacieuses et très propres tout comme l’hôtel, lit confortable, eau chaude, frigo et bouteilles d’eau à disposition, bouilloire avec thé et café, sèche cheveux…. Un grand merci à Monsieur Ha pour son accueil et sa gentillesse !!! Je recommande cet hôtel

Cons:

Rien

2026-01-20 via Nuitee
J
Josh couple gb
10
Pros:

This hotel was amazing and we loved our stay here. The location was fantastic, right next to the night market, the breakfast was lovely and the hotel was clean and comfortable. The absolute highlight though was the staff, incredibly helpful and friendly, especially Giang who helped us out so much when our train was cancelled and gave us some great local recommendations. We could not recommend this place highly enough!

2026-01-20 via Nuitee
A
Antoinette extended_group ph
10
I would recommend the hotel to friends and family.
Pros:

The best thing about Phailin Hotel 1 where we stayed is location, location, location. It is right in the city central. The room is clean, with hot water shower, good wifi connectivity, and working AC. The owner, Ms. Ziang, is friendly and very accommodating. Definitely, you get the most bang for your money.

Cons:

The breakfast is very basic.

2026-01-19 via Nuitee