SAJA By Warwick Makkah Hotel

Room service was pushy trying to get us to check out. Not enough towels.

نقل سريع الي الحرم

الموقع بعيد عن الحرم - السويت الملكي مريح و نظيف و لكن توجد بعض الملاحظات مثل الأثاث يحتاج عناية مثل المقعد كان به قطع- المطعم و نوعية الطعام المقدم سيئة -

لايوجد مطعم

الموقع ممتاز ولكن تأثيثه قديم والنظافة سيئة

Better variety for breakfast. Fruits were lacking

أسوء شيء في الفندق والذي اتمنى ان يجد الفندق حل لذلك وهو وجود مرتفع جبلي للدخول للفندق وهذا سبب لي مشكلة في القدم والظهر حيث أن هذا الإرتفاع لايناسب ابداً كبار السن ومن لديه مشكلة في الركبة او الظهر وثانياً المطعم جداً سيء سيئ في مستوى النظافة والأصناف المقدمة وعدم جودة الأصناف وسوء طعمها والديكور سيئ جداً والموظفين قذرين في أسلوب تعاملهم مع الأطعمة وكذلك ملابسهم فقد رأيت احد الموظفين يضع المربى على التوست بيده بدون استعمال ملعقة او شوكة منظر مقرف وكذلك أدوات المائدة قذره وأنواع غير معروفة من أطباق الطعام…ارجوا تغيير جميع موظفين المطعم والديكور والإهتمام بالنظافة

Nothing bad really to mention

Stopped shuttle service for Friday prayers at 10.45

الموظفين يفتقدون للخبرة و وقحين في بعض المواقف

Generally good value for money

I’d recommend you sit down for this part of the review:
Lack of response time to additional paid services (had to call reception twice so they can provide the extra beds we paid for, they first turned up with 1 bed, I paid for 2 and then came back with the 2nd bed? How could they mess this up when I paid for 2 when checking in?), no reply to constant WiFi issues (called 3 times was told someone would come, no one did over the 4 days), no reply to issue with air con (wasn’t working on 2 nights was told someone would come, no one did) , when we arrived at the hotel our suitcases were taken to a separate area outside and then delivered to our room when we checked in only that 1 of the cases went missing? ( this was later discovered after I went downstairs in a different area to where they were left) misinformation from multiple staff regarding meal included within reservation (breakfast should have been included) was made to wait at reception for multiple hours during my stay as I was being told I need to pay again? (One of these moments coincided whilst I was supposed to break my fast during Ramadan and wasn’t offered anything to eat as courtesy), long wait for check in (1 hour to check in?) , food variety for breakfast (repetitive meals and tasteless), staff friendless/welcome in restaurant was terrible (hadn’t finished my meal and the food was already being cleared away from my table without asking me, no courtesy), clearly a lack of organisation and understanding within the staff at the hotel was evident and this affected my experience, stayed in multiple hotels over past few years and this was easily the WORST stay I have experienced, this was the first Umrah trip for my family and we had 2 rooms it’s simply unacceptable how a hotel can run their business in this way and treat their customers in such a manner, this place isn’t cheap either so save your money and stay elsewhere.