Hôtel Maurice

Hotels
8.6 (831 reviews)
575 Grande Allée Est , Quebec City , ca

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and spacious rooms
Cons:
Some staff engagement issues
Delayed service at the reception
Restaurant access limitations

Categories

Cleanliness
8.18
Generally clean, but some concerns about vacuuming during the stay.
Service
8.85
Friendly staff mentioned, but some engagement issues noted.
Location
8.99
Great location for exploring the city, though a bit far in winter.
Room Quality
8.74
Spacious and comfortable rooms with superb bathrooms.
Amenities
8.57
Good amenities, though access issues pointed out.
Value for Money
8.43
Good experience overall, with some concerns about extra charges.
Food and Beverage
8.28
Lack of restaurant service during the week was disappointing.
Overall Experience
8.75
A wonderful stay with just a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:53

Property Description

Luxurious Amenities
Indulge in the comfort and convenience of air-conditioned rooms with modern facilities like a coffee machine, fridge, and minibar.

Central Location
Explore Quebec City's top attractions including Vieux Quebec Old Quebec and Plains of Abraham, all within a short distance from the hotel.

Stunning Views
Enjoy breathtaking city views from select rooms with balconies, while relishing the five-star service and hospitality at Hôtel Maurice.

To book your unforgettable stay at Hôtel Maurice and experience the elegance and charm of Quebec City, reserve your room now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 831 reviews
Cleanliness: 8.18
Service: 8.85
Location: 8.99
Room Quality: 8.74
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 8.28
Overall Experience: 8.75
G
Guylaine couple ca
10
2026-03-20 via Nuitee
C
Cassandra extended_group ca
10
Pros:

Clean, good service, beautifully designed

Cons:

Noise from music and check out lady didn't properly check us out or ask us how our stay went

2026-03-17 via Nuitee
N
Nathan couple be
8
2026-03-15 via Nuitee
B
Bastien extended_group fr
8
2026-03-11 via Nuitee
A
Alexander couple us
10
Really nice place close to the center
Pros:

Lovely boutique hotel.
The room was clean and spacious and we enjoyed the balcony.

Cons:

Slippers and a bathrobe in the room would have been nice.

2026-03-09 via Nuitee
B
Bouchard couple ca
10
2026-03-02 via Nuitee
I
Isabelle couple ca
9
2026-03-01 via Nuitee
G
Giulia solo_traveller br
10
The Best Hotel
Pros:

Best stay of my life! The hotel is very well located, on the main street of quebec. Very easy to walk to the main tourism sights. Also, the it's sooo gorgeous! I was gagged. A huge plus is that the hotel offers a transport service free of charge if needed - this was such a luxury! I loved every staff member I came across, unfortunately, I am very bad with names, but the are great!

2026-02-11 via Nuitee
J
Jean-François couple ca
6
Voir si haut
Cons:

La musique de type boom boom était très présente dans la chambre jusqu’à 3h00 du matin alors difficile de se reposer avec ceci
Nous étions à la chambre 205
Des avertissements de bruits provenant de la discothèque devrait être discuté avant de confirmer la réservation
Pour le reste c était quand même très bien

2026-01-26 via Nuitee
V
Vincent solo_traveller ca
9
Pros:

Personnel très serviable, la personne à la reception a proposé d'aller garer ma voiture au parking parce que j'étais arrivé 3 minutes après le départ du "valet".

2026-01-26 via Nuitee
C
Christophe couple us
8
A comfortable stay with very welcoming staff, though a few service inconsistencies.
Pros:

The staff was incredibly friendly and welcoming, which made our experience even more enjoyable. The accommodation was excellent and provided all the comfort we needed during our visit.
Additionally, the complimentary car service included with our reservation was a thoughtful and convenient touch that added great value to our stay, especially when returning to the train station.

Cons:

Overall, our stay was a bit disappointing, despite some positive intentions from the hotel.

Upon arrival at the train station, the complimentary car service unfortunately did not show up as expected. We therefore took a taxi instead, which was fine, but it was not the seamless arrival we had anticipated.

Additionally, there was an issue with housekeeping. We placed the “Make the room” sign on our door at around 10:00 AM, clearly indicating that we would like the room cleaned. However, when we returned in the evening around 7:30 PM, the room had not been serviced. While we understand that delays can happen, it would have been appreciated to receive some communication or explanation.

That said, we do want to note that, in recognition of the inconvenience, the hotel kindly offered us a late check-out at 2:00 PM, which we appreciated.

With better communication and more consistent service, this could have been a much smoother experience.

2026-01-26 via Nuitee
F
Frederik couple ca
10
2026-01-26 via Nuitee
A
Adam family_with_children pl
10
Pros:

Boutique hotel with great service , high quality rooms with great ambient lightning, comfy beds and quality tea/coffee. A super plus for free car service , used a lot to go to restaurants, spa and nearby attractions

Cons:

Might consider serving breakfast, however the nearby hotel has great options so not a bigger issue

2026-01-24 via Nuitee
R
Roberta couple br
9
Espaço e conforto
Pros:

Os quartos sao muito espaçosos e confortáveis, no inverno o chão do banheiro aquecido faz td a diferença alem do transporte gratuito sob reserva

Cons:

Nao ha cafe da manha

2026-01-21 via Nuitee
Émilie extended_group ca
9
2026-01-20 via Nuitee
B
Brenda couple ca
10
Beautiful Hotel. Great Location but needs better parking
Pros:

The room was gorgeous and very comfortable. Staff extremely friendly and accommodating. It was terrible trying to reach the hotel as we couldn't pull up because of a number of barriers in front of it, we were completely frazzled but the staff were so gracious and kind trying to appease us. Really appreciate their efforts.

Cons:

Booking.com provided the WRONG phone number to the hotel but the person who answered the wrong number gave us the correct phone number. (Tried to call Booking.com but it was a 20 minute wait!!!!) We called the correct hotel number but it ONLY answered in french NO English... we had to stop people on the street to listen to the hotel message so we could reach reception. We circled the hotel 3 times and it took 45 minutes to get into the hotel... there were barriers in front of the hotel so NO place to pull up to take out our luggage. We actually had to stop traffic (one way street) during rush hour (5:30 pm) in order to get into the hotel... totally frazzled after being on the road for 7 hours. Not fun.

2026-01-19 via Nuitee
L
Luciana family_with_children br
10
Pros:

Excelente atendimento e quarto.
O motorista disponível para os hóspedes eh um diferencial maravilhoso.

2026-01-19 via Nuitee
I
Isabelle couple ca
8
Beau séjour
Pros:

L'accueil

2026-01-19 via Nuitee
M
Martin family_with_children it
8
Cons:

Klimanalgengeräusch vom Nebengebäude

2026-01-19 via Nuitee
M
Mathilde couple fr
8
Un hôtel parfait pour découvrir Québec à pied
Pros:

Hôtel avec une localisation de choix en plein centre de Québec. Peu de bruit malgré l’emplacement sur la Grande allée.

Cons:

Chambre un peu petite

2026-01-19 via Nuitee